Paging

[keithwong]

Hi there,

I'm using enterprise version with dialer 4line version 5.1.3 on winXP.

 

We are trying to using the script properties on our main script to call another script when it ends.

 

The end script has a module that just make a paging.

 

When the main script finishes, the end script did not run.

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

[keithwong]

Hi Support,

I've managed to get the call traced and attached is the log file.

 

I think I saw the problem.... the log says that to purchase the VG dialer

add-on in order to enable this feature.

 

My colleague has recently purchased VoiceGuide and it includes the dialer.

 

Name: Computer Centre

Company: Ngee Ann Polytechnic

 

Hear from you,

Keith

call.txt

[SupportTeam]

When you select "About VoiceGuide" what license type is displayed?

 

a new registration code was emailed just in case to the email addresses in our client database...

[keithwong]

Hi there,

 

Thank you for the prompt response in this forum.

 

I managed to get the new reg. code and after re-reg. the problem is still

the same

Attached is the 2nd call log file.

 

Our licence displayed Verson 5.1.3305 Enterprise, VG Dialer, 4 line license

 

I've already check the box under

"Menu > View > Line Device Config"

to allow voiceguide to dialout on this line

 

Problem:

The 2nd paging vgs didnt run as configured under my main vgs

"script properties > script to run when call is finished"

The full path to 2nd vgs is placed there.

 

FYI:

My main vgs ends with a goodbye sound file message and hangup the call.

My 2nd vgs is just a Send pager message.

 

Any suggestion?

call2.txt

[SupportTeam]

Please update your v5.1.4 install with the attached .EXE - it resolves the bug which you have encountered...

VgMulti.zip

[keithwong]

Thank you Support,

It works now with the updated exe file.