I Have A Problem With Dtmf Detection

[dminof]

Hi I have:

DCM sr5.1.1, 5.2.50.49 Enterprise Voice Guide, Dialogic d/4pci-u.

Acatel oxo

 

I have a problem with DTMF detection

if i I put a wav in Get Numbers Module , and pressed 123, sometimes detects 123, another 12, another 23, another 2.

If I wait to finalize the wav,detect 123 perfect

If I delete the file or wav, Get Numbers Module detects well.

 

 

 

Any suggestions?

[SupportTeam]

Does the sound file stop playing when the first telephone number key gets pressed?

 

Looks like you are using SR5.x Dialogic drivers in TAPI mode. The Dialogic TAPI drivers had a number of issues with them, which is why they were discontinued.

 

For Dialogic cards we would recommend using VoiceGuide v7 along with Dialogic SR6.0 drivers (downloadable form our WWW).

 

You can test with evaluation version of VoiceGuide v7 to confirm correct operation.