Vg Fails To Complete Blind Transfer

[Brian in Arnold-fornia]

Below is the trace for the call.

 

VG is calling the second number to make the transfer; the phone at that station rings is picked up by me; but then VG seems to be taking the call back with a flash. The original caller hears the line ringing again and VG starts all over again like it is a new call. The transfer seems to get aborted because VG seems to be flashing the call back instead of just hanging up.

 

How do I get VG to simply hangup instead of flashing the line?

 

 

 

 

070813.07 5 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

070813.13 5 task completed (shellid=1416, process=1624)

070813.19 5 Found result file: VGRUNRESULT_5.TXT

070813.29 5 Run Result [success, ]

070813.45 5 PlaySoundStop ok

070813.55 5 [Transfer to Operator] Playing

070813.61 5 [Transfer to Operator] Playing (C:\VoicePrompts\transfer2.wav)

070813.77 5 PlaySoundStart ok [C:\VoicePrompts\transfer2.wav]

070813.82 5 RunModule PLAY end

070815.69 5 Play End line[5] (id=410865)

070815.74 5 LsPlayMsg EV_PLAY_FINISHED

070815.80 5 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

070816.26 5 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

070816.33 5 [Transfer Call] Blind Transfer to 9,620XXXX (Generate) 'a real number is actually here - I have replaced it with XXXX for this forum

070816.77 5 tapic lineGenerateDigits(66241,!,0) => 0

070817.47 5 generate LINEGENERATETERM_DONE

070818.43 5 LsXferStart EV_TAPI_GENERATE

070819.48 5 LsXferPlayVts EV_HOOKFLASHFINISHED

070819.74 5 tapic lineGenerateDigits(66241,9,620XXXX,0) => 0 'edited number for this forum

070822.93 5 generate LINEGENERATETERM_DONE

070823.88 5 LsXferPlayVts EV_TAPI_GENERATE

070824.96 5 LsXferPlayVts EV_TIMEOUT_HANGUP

070825.01 5 Hanging up call...

070825.10 5 RecSoundStop ok

070825.15 5 PlaySoundStop ok

070825.23 5 fnHangupCall end

070825.33 5 linedevstate 2048 0 0

070825.40 5 callstate IDLE 66241 0 0

070825.45 5 WorkingMode@Idle=

070825.72 5 tapi Reply (LineEvReply) ok 65848 0

070826.68 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

070826.73 5 ReinitTelephony due to IDLE start

070826.84 5 tapic lineDeallocateCall(MainCall:66241) 0

070828.15 5 lineOpen(5) => 0

070828.20 5 Waiting for a call...

070828.25 5 lineOpen(5)LineHandle=66223

070836.01 5 linedevstate 2048 0 0

070836.05 5 callstate OFFERING 65933 0 4

070836.11 5 Answer the call at 12/3/2003 7:08:36 AM

070836.16 5 lineAnswer(65933) => 66036

070836.22 5 callinfo CALLEDID

070836.28 5 callinfo ORIGIN

070836.32 5 ring 0

070836.70 5 callstate CONNECTED 65933,1,0

070836.75 5 WorkingModeTAPI@Connected=

070836.81 5 WorkingModeScript@Connected=

070836.88 5 Inband detection not enabled

070836.93 5 StartLoadedVgs at 12/3/2003 7:08:36 AM

070836.98 5 tapi Reply (LineEvReply) ok 66036 0

070837.05 5 [Greeting] Number Input

070837.10 5 [Greeting] Playing (C:\VoicePrompts\prompt1.wav,C:\VoicePrompts\prompt2.wav)

070837.20 5 PlaySoundStart ok [C:\VoicePrompts\prompt1.wav,C:\VoicePrompts\prompt2.wav]

[Brian in Arnold-fornia]

Please disregard this post until I get back to you.

 

I have tried to forward a call manually and I am getting the same problem. At this point the problem seems to be with Verizon not VG.

 

I'll let you know what the problem was as I am talking to Verizon about it now.

 

Sorry for the inconvenience.