Guest zhangmin Report post Posted 09/14/2012 03:21 AM GetNumbers module always get double user input.for example, user only press 2,then GetNumbers module get 22.how I can solve this. system: VoiceGuide 7-2 HMP Elastix SIP phone. Share this post Link to post
SupportTeam Report post Posted 09/14/2012 03:31 AM How are the keypresses being sent? As RFC2833 or as tones played in the sent sound stream? Can you please post the VoiceGuide ktTel and vgEngine traces capturing system startup and incoming call on which this issue ocurred. Also include the WireShark trace capturing this call. Please .ZIP up all traces before posting. Share this post Link to post
Guest zhangmin Report post Posted 09/14/2012 09:47 AM Extension set dtmfmode rfc2833 In addtion ,when using iptel.org as SIP server ,it works well. GetNumber.zip Share this post Link to post
SupportTeam Report post Posted 09/14/2012 12:23 PM Please ensure that you are using HMP3.0 SU323 or later on your system, then update system to this version of VoiceGuide:[old link removed]Please post traces as before if you still have issues.Please make sure to post the ktTel trace next time, not the ktTts. Share this post Link to post
Guest zhangmin Report post Posted 09/17/2012 02:22 AM thanks ,you are right!it works now Share this post Link to post