Guest lockerboy Report post Posted 12/05/2003 05:34 PM We upgraded to v5.1.4 last night. Actually it says 5.1.3310 in HELP | ABOUT. Anyway - a script that we used daily no longer works when it hits the transfer module. The error log is below. Can you help me understand what has gone wrong? 102436.16 0 ERROR 5.1.3310 DialListDbFindDueCall [invalid use of Null] 102436.18 0 dial callque update id=13 next call time 0312051224 102436.18 0 dial callque DB update returned 102436.18 8 dial found entry: tel[18014443121] ann[NONE] vgs[C:\DBLogging\spinnakerODBC.vgs] am[C:\Wave\Spinnaker\KCALLAM2.wav] 102436.18 8 Calling MakeCallEx(18014443121) 102436.25 8 Dialing: 18014443121 102436.25 8 MakeCall => 65672 102436.25 8 TapiCbTrigSet 65672 7002 102445.95 8 tapi Reply (LineEvReply) ok 65672 0 102445.95 8 TapiCbTrigClear 102445.95 8 linedevstate 2048 0 0 102445.95 8 callstate CONNECTED 65638,1,0 102445.95 8 WorkingModeTAPI@Connected= 102445.95 8 WorkingModeScript@Connected= 102445.96 0 dial callque delete id=13 102445.96 8 Live person answered, starting C:\DBLogging\spinnakerODBC.vgs 102445.97 0 LoadedVgs_Find C:\DBLogging\spinnakerODBC.vgs at idx=3 102445.97 8 cl NewVgsVgm_RunModule module not found: 102445.97 8 [set Silence Length] Evaluate [12] 102445.97 8 .Eval(12) 102445.98 8 Eval Expr result:[12] stored in $RV[silencedetectlen] 102445.98 8 Calling TapiWrap1.SilenceDetectSet(8, 12, 10) 102445.98 8 path {12} not found 102445.99 8 [RecAnswer] Recording 102445.99 8 RVreplace start: [RecAnswer_$RV_DEVICEID.wav] 102445.99 8 RVreplace end: [RecAnswer_8.wav] 102446.00 8 RecSoundStart file[C:\DBLogging\RecAnswer_8.wav] ok 102446.00 8 RecFile[C:\DBLogging\RecAnswer_8.wav] 102447.20 8 monitortone 1 102447.21 8 LsRecRecording EV_SILENCE_DETECTED 102447.21 8 Silence Detected while recording. 102447.26 8 rec length RV: RecAnswer_RecLen100ms = 0 102447.27 8 [AMorLA] Evaluate [$RV[RecAnswer_RecLen100ms] > 40] 102447.27 8 RVreplace start: [$RV[RecAnswer_RecLen100ms] > 40] 102447.27 8 RVreplace end: [0 > 40] 102447.27 8 .Eval(0 > 40) 102447.28 8 RVreplace start: [$RV_LAAM] 102447.28 8 RVreplace end: [$RV_LAAM] 102447.28 8 Eval Expr result:[False] stored in $RV[$RV_LAAM] 102447.29 8 [LA Log] DB Query 102447.30 8 ODBC mode used 102447.32 8 RVreplace start: [insert into hope values(right($RV_callednumber,10), '$RV_starttime', 'LA', 'N', 'Blaster3')] 102447.32 8 RVreplace end: [insert into hope values(right(18014443121,10), '12/5/2003 10:24:45 AM', 'LA', 'N', 'Blaster3')] 102447.33 8 About to execute Action Query 102447.35 8 [LiveAnswer] Playing 102447.35 8 [LiveAnswer] Playing (C:\Wave\Spinnaker\KCALLLA.wav) 102447.37 8 PlaySoundStart ok [C:\Wave\Spinnaker\KCALLLA.wav] 102447.37 8 RunModule PLAY end 102451.24 8 dtmf 1 (65638,49,2) 102451.24 8 LsPlayMsg 1 102451.29 8 PlaySoundStop ok 102451.29 8 [press 1 log] DB Query 102451.30 8 ODBC mode used 102451.33 8 RVreplace start (strlen>100) 102451.33 8 About to execute Action Query 102451.81 8 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER 102451.81 8 [Transfer Call] Dial and Conference to 18014443175 (TAPI) 102451.81 8 ERROR 5.1.3310 Error_ScriptEventCode: 0:75: Path/File access error state:1900 event:9012 102451.81 8 Hanging up call... [Error_ScriptEventCode] 102451.82 8 RecSoundStop ok 102451.82 8 PlaySoundStop ok 102451.82 8 HangupCall : lCallHandle& = 0 - lets close and open line 102451.83 8 ReinitTelephony due to IDLE start 102452.83 8 lineOpen(8) => 0 102452.83 8 Waiting for a call... 102452.83 8 lineOpen(8)LineHandle=65621 102452.84 8 Waiting for a call... 102452.84 8 fnHangupCall end Share this post Link to post
SupportTeam Report post Posted 12/07/2003 09:31 PM turns out v5.1.4 requires you to specify a 'line selection' file - which is used to select what lines will be used to make outgoing calls. In Script Designer the comment next to input text box says that "This can be left blank", but in that version the file has to be specified.... You can however point it to an empty file... The line selection file just lists each device number on a new line - eg: to only use devices 2 and 3 for the outgoing calls the 'line selection' file would contain: 2 3 Share this post Link to post
