eZigma Report post Posted 12/06/2003 06:04 PM Hi, Dialogic answers on all four ports even though there is one call coming in. We are using D4/PCI. Any ideas on why this is happening. Has anyone come across this symptom. Thanks Share this post Link to post
eZigma Report post Posted 12/07/2003 06:21 PM VG Line status dialog shows that all 4 ports on our D4pci cards picks up one incoming call via our Panasonic KX TA-624 PBX. Once the lines are picked up. the OGM begins to play and then the remaining 3 lines start to disconnect. This was not the case in version 4.9 before we upgraded to 5.14. Also when dialing the desired extension. We have the script setup to do a blind transfer (log line 121122.80) and upon dialing 103 for example, Extension 103 does not ring and VG disconnects. Line 121126.35 of the event trace indicates that the call has been placed on hold and the transfer is in process, but this is not true as it just disconnects. Also the same script in version 4.9 had not provblems. I have tried extension to extension transfers and they works, so the PBX does not seem to be the problem. VG to Extension transfers do not work. What gives. Here is the event trace 121102.86 7 linedevstate 2048 0 0 121102.87 7 callstate OFFERING 66372 0 4 121102.87 7 Answer the call at 12/7/2003 12:11:02 PM 121102.91 7 lineAnswer(66372) => 66355 121102.91 7 callinfo CALLEDID 121102.92 7 callinfo ORIGIN 121102.92 7 ring 0 121102.93 5 linedevstate 2048 0 0 121102.93 5 callstate OFFERING 66321 0 4 121102.94 5 Answer the call at 12/7/2003 12:11:02 PM 121102.94 5 lineAnswer(66321) => 66304 121102.95 5 callinfo CALLEDID 121102.95 5 callinfo ORIGIN 121102.96 5 ring 0 121103.44 7 callstate CONNECTED 66372,1,0 121103.44 7 WorkingModeTAPI@Connected= 121103.45 7 WorkingModeScript@Connected= 121103.50 7 Inband detection not enabled 121103.50 7 StartLoadedVgs at 12/7/2003 12:11:03 PM 121103.51 7 tapi Reply (LineEvReply) ok 66355 0 121103.53 5 callstate CONNECTED 66321,1,0 121103.54 5 WorkingModeTAPI@Connected= 121103.55 5 WorkingModeScript@Connected= 121103.55 5 Inband detection not enabled 121103.56 5 StartLoadedVgs at 12/7/2003 12:11:03 PM 121103.57 5 tapi Reply (LineEvReply) ok 66304 0 121103.58 5 [Welcome - Language Select] Playing 121103.58 5 [Welcome - Language Select] Playing (\english\Thank_you_for_calling_eZigma_no_bull_IT_company.wav) 121103.63 5 PlaySoundStart ok [E:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\\english\Thank_you_for_calling_eZigma_no_bull_IT_company.wav] 121103.63 5 RunModule PLAY end 121103.64 7 [Welcome - Language Select] Playing 121103.65 7 [Welcome - Language Select] Playing (\english\Thank_you_for_calling_eZigma_no_bull_IT_company.wav) 121103.68 7 PlaySoundStart ok [E:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\\english\Thank_you_for_calling_eZigma_no_bull_IT_company.wav] 121103.69 7 RunModule PLAY end 121104.13 6 linedevstate 2048 0 0 121104.14 6 callstate OFFERING 66286 0 4 121104.15 6 Answer the call at 12/7/2003 12:11:04 PM 121104.19 6 lineAnswer(66286) => 66269 121104.20 6 callinfo CALLEDID 121104.21 6 callinfo ORIGIN 121104.22 6 ring 0 121104.23 8 linedevstate 2048 0 0 121104.24 8 callstate OFFERING 66235 0 4 121104.25 8 Answer the call at 12/7/2003 12:11:04 PM 121104.26 8 lineAnswer(66235) => 66218 121104.27 8 callinfo CALLEDID 121104.28 8 callinfo ORIGIN 121104.29 8 ring 0 121104.72 6 callstate CONNECTED 66286,1,0 121104.73 6 WorkingModeTAPI@Connected= 121104.74 6 WorkingModeScript@Connected= 121104.80 6 Inband detection not enabled 121104.80 6 StartLoadedVgs at 12/7/2003 12:11:04 PM 121104.82 6 tapi Reply (LineEvReply) ok 66269 0 121104.83 6 [Welcome - Language Select] Playing 121104.86 6 [Welcome - Language Select] Playing (\english\Thank_you_for_calling_eZigma_no_bull_IT_company.wav) 121104.91 6 PlaySoundStart ok [E:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\\english\Thank_you_for_calling_eZigma_no_bull_IT_company.wav] 121104.92 6 RunModule PLAY end 121104.93 8 callstate CONNECTED 66235,1,0 121104.94 8 WorkingModeTAPI@Connected= 121104.95 8 WorkingModeScript@Connected= 121104.96 8 Inband detection not enabled 121104.97 8 StartLoadedVgs at 12/7/2003 12:11:04 PM 121104.98 8 tapi Reply (LineEvReply) ok 66218 0 121104.99 8 [Welcome - Language Select] Playing 121105.01 8 [Welcome - Language Select] Playing (\english\Thank_you_for_calling_eZigma_no_bull_IT_company.wav) 121105.05 8 PlaySoundStart ok [E:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\\english\Thank_you_for_calling_eZigma_no_bull_IT_company.wav] 121105.06 8 RunModule PLAY end 121108.24 5 wb(92532800) 121108.30 7 wb(92539800) 121108.36 5 Play End line[5] (id=925328) 121108.38 5 LsPlayMsg EV_PLAY_FINISHED 121108.39 5 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 121108.39 7 Play End line[7] (id=925398) 121108.41 7 LsPlayMsg EV_PLAY_FINISHED 121108.43 7 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 121108.45 7 [set English Language] Evaluate ["e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\english"] 121108.45 7 .Eval(Cstr("e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\english")) 121108.46 7 Eval Expr result:[e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\english] stored in $RV[DIRSYSTEMVOICE] 121108.48 7 path {e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\english} not found 121108.50 7 [Welcome] Playing 121108.52 7 RVreplace start: [e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\$RV[Get Language]\welcome_menu.wav] 121108.54 7 RVreplace end: [e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\\welcome_menu.wav] 121108.55 7 [Welcome] Playing (e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\\welcome_menu.wav) 121108.59 7 PlaySoundStart ok [e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\english\welcome_menu.wav] 121108.61 7 RunModule PLAY end 121108.61 5 [set English Language] Evaluate ["e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\english"] 121108.64 5 .Eval(Cstr("e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\english")) 121108.64 5 Eval Expr result:[e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\english] stored in $RV[DIRSYSTEMVOICE] 121108.66 5 path {e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\english} not found 121108.68 5 [Welcome] Playing 121108.70 5 RVreplace start: [e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\$RV[Get Language]\welcome_menu.wav] 121108.70 5 RVreplace end: [e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\\welcome_menu.wav] 121108.73 5 [Welcome] Playing (e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\\welcome_menu.wav) 121108.79 5 PlaySoundStart ok [e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\english\welcome_menu.wav] 121108.80 5 RunModule PLAY end 121109.55 6 wb(92661000) 121109.63 6 Play End line[6] (id=926610) 121109.64 6 LsPlayMsg EV_PLAY_FINISHED 121109.66 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 121109.66 8 wb(92676000) 121109.73 8 Play End line[8] (id=926760) 121109.75 8 LsPlayMsg EV_PLAY_FINISHED 121109.77 8 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 121109.79 8 [set English Language] Evaluate ["e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\english"] 121109.80 8 .Eval(Cstr("e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\english")) 121109.82 8 Eval Expr result:[e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\english] stored in $RV[DIRSYSTEMVOICE] 121109.83 8 path {e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\english} not found 121109.85 8 [Welcome] Playing 121109.86 8 RVreplace start: [e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\$RV[Get Language]\welcome_menu.wav] 121109.88 8 RVreplace end: [e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\\welcome_menu.wav] 121109.89 8 [Welcome] Playing (e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\\welcome_menu.wav) 121109.94 8 PlaySoundStart ok [e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\english\welcome_menu.wav] 121109.95 8 RunModule PLAY end 121109.97 6 [set English Language] Evaluate ["e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\english"] 121109.99 6 .Eval(Cstr("e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\english")) 121109.00 6 Eval Expr result:[e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\english] stored in $RV[DIRSYSTEMVOICE] 121110.02 6 path {e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\english} not found 121110.03 6 [Welcome] Playing 121110.05 6 RVreplace start: [e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\$RV[Get Language]\welcome_menu.wav] 121110.06 6 RVreplace end: [e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\\welcome_menu.wav] 121110.08 6 [Welcome] Playing (e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\\welcome_menu.wav) 121110.13 6 PlaySoundStart ok [e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\english\welcome_menu.wav] 121110.14 6 RunModule PLAY end 121115.23 5 callstate DISCONNECTED 66321,0,0 121115.24 5 LsPlayMsg EV_REMOTEPARTY_DISCONNECT 121115.27 5 Hanging up call... 121115.29 5 RecSoundStop ok 121115.34 5 PlaySoundStop ok 121115.36 5 fnHangupCall end 121115.41 5 linedevstate 2048 0 0 121115.43 5 callstate IDLE 66321 0 0 121115.45 5 WorkingMode@Idle= 121115.48 5 tapi Reply (LineEvReply) ok 66201 0 121116.39 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 121116.41 5 ReinitTelephony due to IDLE start 121116.44 5 tapic lineDeallocateCall(MainCall:66321) 0 121116.97 5 lineOpen(5) => 0 121116.99 5 Waiting for a call... 121116.00 5 lineOpen(5)LineHandle=66184 121117.02 6 callstate DISCONNECTED 66286,0,0 121117.04 6 LsPlayMsg EV_REMOTEPARTY_DISCONNECT 121117.06 6 Hanging up call... 121117.07 6 RecSoundStop ok 121117.14 6 PlaySoundStop ok 121117.16 6 fnHangupCall end 121117.17 8 callstate DISCONNECTED 66235,0,0 121117.19 8 LsPlayMsg EV_REMOTEPARTY_DISCONNECT 121117.21 8 Hanging up call... 121117.22 8 RecSoundStop ok 121117.29 8 PlaySoundStop ok 121117.31 8 fnHangupCall end 121117.32 7 dtmf 1 (66372,49,2) 121117.34 7 LsPlayMsg 1 121117.41 7 PlaySoundStop ok 121117.42 6 linedevstate 2048 0 0 121117.44 6 callstate IDLE 66286 0 0 121117.45 6 WorkingMode@Idle= 121117.48 6 tapi Reply (LineEvReply) ok 66150 0 121117.50 8 linedevstate 2048 0 0 121117.52 8 callstate IDLE 66235 0 0 121117.53 8 WorkingMode@Idle= 121117.57 8 tapi Reply (LineEvReply) ok 66133 0 121117.60 7 [Get Extension] Number Input 121117.62 7 RVreplace start: [e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\$RV[Get Language]\get_extension.wav] 121117.63 7 RVreplace end: [e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\\get_extension.wav] 121117.65 7 [Get Extension] Playing (e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\\get_extension.wav) 121117.69 7 PlaySoundStart ok [e:\Program Files\VoiceGuide\Scripts\eZigma Voicemail\english\get_extension.wav] 121118.50 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 121118.51 6 ReinitTelephony due to IDLE start 121118.54 6 tapic lineDeallocateCall(MainCall:66286) 0 121118.92 6 lineOpen(6) => 0 121118.94 6 Waiting for a call... 121118.96 6 lineOpen(6)LineHandle=66116 121118.97 8 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 121118.99 8 ReinitTelephony due to IDLE start 121119.01 8 tapic lineDeallocateCall(MainCall:66235) 0 121119.39 8 lineOpen(8) => 0 121119.41 8 Waiting for a call... 121119.44 8 lineOpen(8)LineHandle=66082 121120.42 7 wb(93939800) 121120.49 7 Play End line[7] (id=939398) 121120.52 7 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED 121121.49 7 dtmf 1 (66372,49,2) 121121.51 7 LsGetNbrsRxDigits 1 121121.53 7 [Get Extension] Number Input 1 121121.56 7 path {1} not found 121122.34 7 dtmf 0 (66372,48,2) 121122.36 7 LsGetNbrsRxDigits 0 121122.39 7 [Get Extension] Number Input 10 121122.41 7 path {10} not found 121122.77 7 dtmf 3 (66372,51,2) 121122.79 7 LsGetNbrsRxDigits 3 121122.80 7 [Get Extension] Number Input 103 121123.14 7 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER 121123.16 7 RVreplace start: [$RV[Get Extension]] 121123.18 7 RVreplace end: [103] 121123.21 7 [Transfer Call] Blind Transfer to 103 (TAPI) 121123.23 7 lineBlindTransfer(66372,103,0) in LsXferStart => 66048 121126.35 7 callstate ONHOLDPENDTRANSFER 66372 0 0 121126.82 7 linedevstate 2048 0 0 121126.84 7 callstate IDLE 66372 0 0 121126.86 7 WorkingMode@Idle=BlindTransfer 121126.90 7 tapi Reply (LineEvReply) ok 66048 0 121127.09 0 sys cleanup Start 121127.11 0 sys cleanup End 121127.83 7 LsXferStart EV_TIMEOUT_TIMETOREINITLINE 121127.85 7 ReinitTelephony due to IDLE start 121127.88 7 tapic lineDeallocateCall(MainCall:66372) 0 121128.20 7 lineOpen(7) => 0 121128.22 7 Waiting for a call... 121128.25 7 lineOpen(7)LineHandle=66047 121202.16 0 btn Exit (4 lines) 121202.18 5 line state =900 121202.20 6 line state =900 121202.23 7 line state =1900 121202.25 7 calling HangupCall 121202.27 7 Hanging up call... 121202.30 7 RecSoundStop ok 121202.32 7 PlaySoundStop ok 121202.34 7 HangupCall : lCallHandle& = 0 - lets close and open line 121202.37 7 ReinitTelephony due to IDLE start 121202.70 7 lineOpen(7) => 0 121202.72 7 Waiting for a call... 121202.74 7 lineOpen(7)LineHandle=66013 121202.77 7 Waiting for a call... 121202.79 7 fnHangupCall end 121202.82 8 line state =900 121202.84 5 Exiting... 121202.86 6 Exiting... 121202.88 7 Exiting... 121202.91 8 Exiting... 121207.85 0 calling TapiWrap.Shutdown 121209.73 0 Unloading Main Window I'd appreciate a prompt response considering this is a live VG implementation. 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SupportTeam Report post Posted 12/07/2003 10:47 PM You haven't by any chance plugged the same line into all 4 ports on the PCI card? ie. connected all 4 ports 'in parallel' to the same phone line... Every time in the past somebody reported this problem it turned out they have done just that... Each port on the Dialogic card needs to be attached to a different phone line... Share this post Link to post
eZigma Report post Posted 12/07/2003 10:53 PM each line is pluged into port 7,8 and 15,16 on our panasonic pbx. These ports have been configured to answer all incoming calls as voice mail ports. nothing has really changed but the version of voiceguide. in version 4.9 everything worked fine. In version 5.0 it was good. Recently went to version 5.1.4 and have started having issues... Share this post Link to post
SupportTeam Report post Posted 12/07/2003 11:28 PM The trace shows that all 4 lines are RINGing: 121102.92 7 ring 0 ... 121102.96 5 ring 0 ... 121104.22 6 ring 0 ... 121104.29 8 ring 0 I'd suggest connecting normal phone handsets to the 4 lines and you'll then see all 4 lines ringing... and VG answers any lines that RING, that's why you get all 4 lines answering at the same time... It looks like the config of the switch is a bit different to what is expected - I'd suggest fixing that issue first and then looking into the call transfer issue - testing it using the same lies as are plugged into VG... Share this post Link to post
