invoso.com Report post Posted 10/12/2012 11:56 AM Hi, I try to create script where Agent durring call can to start play module to play typical prompt in backgroung and next following talk with caller. In this case caller have to hear prompt with rules of using personal data and then Agent continuing call. I attached script. working but I don't hear Play 111 prompt. I record call so i need record play 111 prompt too to be sure that caller heard this prompt. accepting rules.zip Share this post Link to post
SupportTeam Report post Posted 10/12/2012 08:39 PM Attached script shows that you are transferring call to the agent, and after transfer starting the 2-channel call record to record the caller-agent conversation. After the 2-channel call recording is started you are then trying to play some further prompts to caller - and looks like you would like this played prompt included in the recording of the caller-agent call. This is possible, but requires some modifications to software. Please contact sales@voiceguide.com regarding this. Share this post Link to post
