Play during tromboned conference connection

[invoso.com]

Any progress in restoring play module activity during connection?

 

Old topic:

http://voiceguide.com/forums/index.php?showtopic=7124&view=&hl=prepaid&fromsearch=1

[SupportTeam]

Are you having problems playing a 'whisper' message during the call?

 

Playing whisper messages on a simple tromboned call should work.

 

If you are having problems please post the script used and the VoiceGuide traces capturing system startup and the entire call.

 

Please .ZIP up traces before posting.

[invoso.com]

'Whisper' message not working.

 

I'm attaching test script and logs.

 

script playing prompt in target_no module properly, in Play 111_1 I hear nothing.

follow.zip

whisper prompt not available.zip

[SupportTeam]

Could you please .ZIP up and post the ktTel logs covering this entire call.

 

Looks like two modules are used to play whisper message - [Play 111_1] and [Play 111].

 

Was the whisper played by module [Play 111] (at 100523.174) heard by the original caller?

[invoso.com]

I used this same prompt input, play 111 and play 111_1

first prompt in input module was played right, but next 111 and 111_1 without any sound.

ktTel.zip

[SupportTeam]

Please update your system to this version of the software:

[old link removed]

and post traces as before if you still encounter issues with playing whisper messages on tromboned calls.

Trace supplied show that version on your system right now did have problems with the playing of whisper messages to the original caller. The new version provided fixes this.

[invoso.com]

Hi,


after successful upgrading to version [old link removed]

1. whisper messages working on tromboned calls but only calls are not recorded (without recording - working).
2. message is available only for caller not for called number.
3. no reaction on GET NUMBERS when call is recorded (without recording - working.

all tested in follow.vgs script previous attached

[SupportTeam]

 

 

1. whisper messages working on tromboned calls but only calls are not recorded (without recording - working).

This looks like a question very similar to one posted by you in this thread: http://voiceguide.com/forums/index.php?showtopic=9344

Playing of whisper messages while doing a 2-line recording is possible, but requires some modifications to software. Please contact sales@voiceguide.com regarding this.