Terminating Agent Connection And Back To Menu

[invoso.com]

In my script I connect caller with Agent.

 

How to back call to script (for example - to menu) disconnecting Agent?

 

 

in case when caller should to press other menu option.

[SupportTeam]

Are you asking how to disconnect from tromboned (Dial-and-Conference) call with agent, dropping the agent leg, and have caller move onto rest of the script?

 

This can be done using the Bridge_Disconnect API call.

 

eg. from 'Run VB Script' type module:

 

set vg = CreateObject("vgServices.CommandLink")

vg.Bridge_Disconnect $RV_LINEID, $RV[Conf_LineId_2]

set vg = Nothing

 

Please see:

 

http://www.voiceguide.com/vghelp/source/html/com_bridge_disconnect.htm

[SupportTeam]

Also you would need to hangup the agent leg of the call. This can be done using the Line_Hangup API.

 

So the VBScript example should look like this:

 

set vg = CreateObject("vgServices.CommandLink")

vg.Bridge_Disconnect $RV_LINEID, $RV[Conf_LineId_2]

vg.Line_Hangup $RV[Conf_LineId_2]

set vg = Nothing

[invoso.com]

Topic coming back,

 

I try to disconnect conference call and redirect caller to main menu.

 

VBScript above not working as show log file:

 

 

124322.313 7 10 4 RunModule start Run VB Script, [disconect and back to menu], iModuleIdx=1193, previous: vgm=1191, vgs=20:20
124322.313 11 db PerformWork_RunCoreSql cmd_CoreSql.ExecuteNonQuery returned
124322.313 7 10 4 t timer set 30 sec : EV_TIMEOUT_HANGUP
124322.313 7 10 4 QueueUserWorkItem scrmod_RunVbs.RunModule call
124322.313 7 10 4 q_scr run evScriptEvent sCode=[*] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0040002 max:41|00:00:26.3005043
124322.314 7 10 4 se * 42 0|0|0 || LineState=LS_MODULE_TRANSITION
124322.313 107 10 4 strIni_moduleRunScript_Engine=[ClearScriptV8]
124322.314 107 10 4 runscr start - ClearScriptV8
124322.314 7 173 58 q_scr run evScriptEvent sCode=[OTHER_LEG_*] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0050003 max:41|00:00:26.3005043
124322.314 7 173 58 se OTHER_LEG_* 42 0|0|0 || LineState=LS_XFER_9_WAITENDCALL_DialingSide
124322.314 7 173 58 ct calltrack_set ID=0, guid=c935f635-2268-45bf-8292-2c172e224f0f
124322.314 107 10 4 runscrunscr new VBScriptEngine call
124322.315 7 173 58 ct calltrack_set sql UPDATE calltrack SET Outcome='Answered_Live_Key', History='key_*@124322, key_*@124322, ', TimeDTMFpressed='2014-08-20 12:43:22' WHERE (QueID=0 OR QueGUID='c935f635-2268-45bf-8292-2c172e224f0f');
124322.315 107 10 4 runscrunscr new engine created
124322.315 107 10 4 state [disconect and back to menu] RunScript, wait=1
124322.315 7 173 58 LsXfer_9_WaitEndCall_OutLeg : [42:OTHER_LEG_*] 0,0,0,,,
124322.316 7 10 4 q_scr run evScriptEvent sCode=[OTHER_LEG_*] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0050003 max:41|00:00:26.3005043
124322.316 7 10 4 se OTHER_LEG_* 42 0|0|0 || LineState=LS_MODULE_TRANSITION
124322.315 107 10 4 rv replace start
------------------------------
set vg = CreateObject("vgServices.CommandLink")
vg.Bridge_Disconnect $RV_LINEID, $RV[Conf_LineId_1]
vg.Line_Hangup $RV[Conf_LineId_1]
set vg = Nothing
------------------------------
124322.315 11 173 58 WARN dial DbProcessQueue_DoQueuedWork unhandled strDbInteractionType=[]. Running CoreSQL
124322.316 11 db PerformWork_RunCoreSql assign sql
124322.316 107 10 4 rv replace end [set vg = CreateObject("vgServices.CommandLink")
vg.Bridge_Disconnect 10, 10
vg.Line_Hangup 10
set vg = Nothing]
124322.317 107 10 4 there was 0 matches for 'Script'
124322.317 107 10 4 not saving script (null or empty)
124322.316 11 db PerformWork_RunCoreSql ExecuteNonQuery call: UPDATE calltrack SET Outcome='Answered_Live_Key', History='key_*@124322, key_*@124322, ', TimeDTMFpressed='2014-08-20 12:43:22' WHERE (QueID=0 OR QueGUID='c935f635-2268-45bf-8292-2c172e224f0f');
124322.317 107 10 4 runscr waiting. wait=1
124322.317 107 10 4 moh file not specified
124322.317 107 10 4 runscr .Execute call
124322.318 108 rem remoting link constructor activated: vgServices_CommandLink
124322.319 11 db PerformWork_RunCoreSql cmd_CoreSql.ExecuteNonQuery returned
124322.319 108 rem Bridge_Disconnect 10, 10
124322.319 108 Bridge_Disconnect 10, 10
124322.320 108 Bridge_Disconnect sChDlgcName1=dtiB1T4 since sDevName1=Dialogic dxxxB1C4
124322.320 108 Bridge_Disconnect sChDlgcName2=dtiB1T4 since sDevName2=Dialogic dxxxB1C4
124322.335 108 Bridge_Disconnect iLineId1=10, iLineId2=10, iOtherLeg=173
124322.335 108 WARN Bridge_Disconnect iOtherLeg=173 but iLineId2=10
124322.336 108 rem Line_Hangup 10
124322.337 108 10 4 q_scr + cmdHangupCall 0
124322.337 7 10 4 q_scr run cmdHangupCall sCode=[] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:41|00:00:26.3005043
124322.337 107 10 4 runscr .Execute returned. iRunWait=1
124322.337 107 10 4 runscr RunWait_1 script completed
124322.337 107 10 4 runscr sModuleClearScriptProcessWasCalledFrom is current module disconect and back to menu, cleearing setting
124322.338 107 10 4 moh not stopping play, bDoNotStopMoh==true
124322.338 107 10 4 runscr RunWait_1 bScriptHasSetNextModule was set. exiting thread.
124322.337 7 10 4 HangupCall (qScr) crn_in=0, L1=Connected, L2=Running_Normal, lPlayId=0, lRecId=-2608
124322.338 7 10 4 ccrn_connected=2fc01bf, crn_NewIncomingCall=0, crn_CurrentMakeCall=0, crn_InProcessOfReleasing=0
124322.338 7 10 4 RecSoundStop begin trunc100ms=0, sCaller=Line_Hangup_Main, lRecId=-2608
124322.339 7 10 4 RecSoundStop lRecId_InProcessOfStopping=-2608, lRecId=0
124322.339 7 10 4 q_tel + cmd_RecordStop [0,0,0,0,0][||||]
124322.339 7 10 4 rv add Hangup Source|qScr
124322.339 7 10 4 d added Hangup Source | qScr
124322.339 8 10 4 q_tel run cmd_RecordStop 0 00:00:00 max:18|00:00:01.1120636
124322.339 7 10 4 d added Hangup Source | qScr

 

How to set VBScript properly?

[SupportTeam]

Your VBScript is:

 

set vg = CreateObject("vgServices.CommandLink")
vg.Bridge_Disconnect $RV_LINEID, $RV[Conf_LineId_1]
vg.Line_Hangup $RV[Conf_LineId_1]
set vg = Nothing

 

example from two years ago suggested to use $RV[Conf_LineId_2], not $RV[Conf_LineId_1]

[invoso.com]

141032.662 7 22 8 rv add switch_disconnect|*
141032.662 7 22 8 d added switch_disconnect | *
141032.663 7 22 8 d added switch_disconnect | *
141032.663 7 22 8 rvns add switch_disconnect_PathTaken|star
141032.664 7 22 8 d added switch_disconnect_PathTaken | star
141032.664 7 22 8 t timer clear (force=False)
141032.664 7 22 8 RunModule start Run VB Script, [disconect and back to menu], iModuleIdx=1409, previous: vgm=1411, vgs=22:22
141032.665 7 22 8 t timer set 30 sec : EV_TIMEOUT_HANGUP
141032.665 7 22 8 QueueUserWorkItem scrmod_RunVbs.RunModule call
141032.665 7 155 52 q_scr run evScriptEvent sCode=[OTHER_LEG_*] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0050003 max:26|00:00:15.1668675
141032.666 7 155 52 se OTHER_LEG_* 42 0|0|0 || LineState=LS_XFER_9_WAITENDCALL_DialingSide
141032.665 107 22 8 strIni_moduleRunScript_Engine=[ClearScriptV8]
141032.666 107 22 8 runscr start - ClearScriptV8
141032.667 107 22 8 runscrunscr new VBScriptEngine call
141032.666 7 155 52 ct calltrack_set ID=0, guid=c935f635-2268-45bf-8292-2c172e224f0f
141032.668 107 22 8 runscrunscr new engine created
141032.668 107 22 8 state [disconect and back to menu] RunScript, wait=1
141032.668 107 22 8 rv replace start
------------------------------
set vg = CreateObject("vgServices.CommandLink")
vg.Bridge_Disconnect $RV_LINEID, $RV[Conf_LineId_2]
vg.Line_Hangup $RV[Conf_LineId_2]
set vg = Nothing
------------------------------
141032.668 7 155 52 ct calltrack_set sql UPDATE calltrack SET Outcome='Answered_Live_Key', History='key_*@141032, ', TimeDTMFpressed='2014-08-20 14:10:32' WHERE (QueID=0 OR QueGUID='c935f635-2268-45bf-8292-2c172e224f0f');
141032.669 107 22 8 rv replace end [set vg = CreateObject("vgServices.CommandLink")
vg.Bridge_Disconnect 22, 155
vg.Line_Hangup 155
set vg = Nothing]
141032.669 107 22 8 there was 0 matches for 'Script'
141032.669 7 155 52 LsXfer_9_WaitEndCall_OutLeg : [42:OTHER_LEG_*] 0,0,0,,,
141032.670 107 22 8 not saving script (null or empty)
141032.671 107 22 8 runscr waiting. wait=1
141032.669 11 155 52 WARN dial DbProcessQueue_DoQueuedWork unhandled strDbInteractionType=[]. Running CoreSQL
141032.671 11 db PerformWork_RunCoreSql assign sql
141032.672 11 db PerformWork_RunCoreSql ExecuteNonQuery call: UPDATE calltrack SET Outcome='Answered_Live_Key', History='key_*@141032, ', TimeDTMFpressed='2014-08-20 14:10:32' WHERE (QueID=0 OR QueGUID='c935f635-2268-45bf-8292-2c172e224f0f');
141032.671 107 22 8 moh file not specified
141032.672 107 22 8 runscr .Execute call
141032.674 71 rem remoting link constructor activated: vgServices_CommandLink
141032.676 71 rem Bridge_Disconnect 22, 155
141032.676 71 Bridge_Disconnect 22, 155
141032.676 71 Bridge_Disconnect sChDlgcName1=dtiB1T8 since sDevName1=Dialogic dxxxB2C4
141032.677 71 Bridge_Disconnect sChDlgcName2=dtiB2T22 since sDevName2=Dialogic dxxxB14C2
141032.689 71 Bridge_Disconnect iLineId1=22, iLineId2=155, iOtherLeg=155
141032.690 71 rem Line_Hangup 155
141032.691 71 155 52 q_scr + cmdHangupCall 0
141032.691 7 155 52 q_scr run cmdHangupCall sCode=[] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:26|00:00:15.1668675
141032.692 7 155 52 HangupCall (qScr) crn_in=0, L1=Connected, L2=Running_Normal, lPlayId=0, lRecId=0
141032.691 107 22 8 runscr .Execute returned. iRunWait=1
141032.692 107 22 8 runscr RunWait_1 script completed
141032.693 107 22 8 runscr sModuleClearScriptProcessWasCalledFrom is current module disconect and back to menu, cleearing setting
141032.693 107 22 8 moh not stopping play, bDoNotStopMoh==true
141032.693 107 22 8 runscr RunWait_1 taking fail path as script completed and no next module set
141032.692 7 155 52 ccrn_connected=2840127, crn_NewIncomingCall=0, crn_CurrentMakeCall=0, crn_InProcessOfReleasing=0
141032.696 7 155 52 rv add Hangup Source|qScr
141032.696 107 22 8 HangupCall (RunModule_Script_AfterScriptStarted_1) crn_in=0, L1=Connected, L2=Running_Normal, lPlayId=0, lRecId=-769617
141032.697 107 22 8 ccrn_connected=2840123, crn_NewIncomingCall=0, crn_CurrentMakeCall=0, crn_InProcessOfReleasing=0
141032.697 107 22 8 RecSoundStop begin trunc100ms=0, sCaller=Line_Hangup_Main, lRecId=-769617
141032.697 107 22 8 RecSoundStop lRecId_InProcessOfStopping=-769617, lRecId=0
141032.698 107 22 8 q_tel + cmd_RecordStop [0,0,0,0,0][||||]
141032.696 7 155 52 d added Hangup Source | qScr
141032.698 7 155 52 d added Hangup Source | qScr

 

 

 

In Paths I have:

 

on {success} goto [..........\Scripts\script.vgs|]

[SupportTeam]

Trace shows:

 

141032.693 107 22 8 runscr RunWait_1 taking fail path as script completed and no next module set

 

The VBScript is not returning a result, but the 'Run VBScript' module was waiting for script to complete and return a result.

 

Suggest adding a "Run_ResultReturn" or a "Script_Goto" etc. command.

 

eg:

 

set vg = CreateObject("vgServices.CommandLink")
vg.Bridge_Disconnect $RV_LINEID, $RV[Conf_LineId_2]
vg.Line_Hangup $RV[Conf_LineId_2]

vg.Run_ResultReturn $RV_LINEID, "success"
set vg = Nothing

[invoso.com]

092242.899 7 34 12 rv add switch_disconnect|*
092242.899 7 34 12 d added switch_disconnect | *
092242.899 7 34 12 d added switch_disconnect | *
092242.899 7 34 12 rvns add switch_disconnect_PathTaken|star
092242.900 7 34 12 d added switch_disconnect_PathTaken | star
092242.900 7 34 12 t timer clear (force=False)
092242.900 7 34 12 RunModule start Run VB Script, [disconect and back to menu], iModuleIdx=1193, previous: vgm=1191, vgs=20:20
092242.900 11 db PerformWork_RunCoreSql cmd_CoreSql.ExecuteNonQuery returned
092242.900 7 34 12 t timer set 30 sec : EV_TIMEOUT_HANGUP
092242.900 7 34 12 QueueUserWorkItem scrmod_RunVbs.RunModule call
092242.901 7 34 12 q_scr run evScriptEvent sCode=[*] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0050003 max:23|00:00:23.3013327
092242.901 7 34 12 se * 42 0|0|0 || LineState=LS_MODULE_TRANSITION
092242.901 107 34 12 strIni_moduleRunScript_Engine=[ClearScriptV8]
092242.901 107 34 12 runscr start - ClearScriptV8
092242.901 107 34 12 runscrunscr new VBScriptEngine call
092242.901 7 179 60 q_scr run evScriptEvent sCode=[OTHER_LEG_*] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0040003 max:23|00:00:23.3013327
092242.902 7 179 60 se OTHER_LEG_* 42 0|0|0 || LineState=LS_XFER_9_WAITENDCALL_DialingSide
092242.902 107 34 12 runscrunscr new engine created
092242.902 107 34 12 state [disconect and back to menu] RunScript, wait=1
092242.902 7 179 60 ct calltrack_set ID=0, guid=c935f635-2268-45bf-8292-2c172e224f0f
092242.902 7 179 60 ct calltrack_set sql UPDATE calltrack SET Outcome='Answered_Live_Key', History='key_*@092242, key_*@092242, ', TimeDTMFpressed='2014-08-21 09:22:42' WHERE (QueID=0 OR QueGUID='c935f635-2268-45bf-8292-2c172e224f0f');
092242.902 107 34 12 rv replace start
------------------------------
set vg = CreateObject("vgServices.CommandLink")
vg.Bridge_Disconnect $RV_LINEID, $RV[Conf_LineId_2]
vg.Line_Hangup $RV[Conf_LineId_2]

vg.Run_ResultReturn $RV_LINEID, "success"
set vg = Nothing
------------------------------
092242.902 7 179 60 LsXfer_9_WaitEndCall_OutLeg : [42:OTHER_LEG_*] 0,0,0,,,
092242.903 107 34 12 rv replace end [set vg = CreateObject("vgServices.CommandLink")
vg.Bridge_Disconnect 34, 179
vg.Line_Hangup 179

vg.Run_ResultReturn 34, "success"
set vg = Nothing]
092242.903 107 34 12 there was 0 matches for 'Script'
092242.903 7 34 12 q_scr run evScriptEvent sCode=[OTHER_LEG_*] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0050003 max:23|00:00:23.3013327
092242.903 7 34 12 se OTHER_LEG_* 42 0|0|0 || LineState=LS_MODULE_TRANSITION
092242.903 107 34 12 not saving script (null or empty)
092242.904 107 34 12 runscr waiting. wait=1
092242.904 107 34 12 moh file not specified
092242.904 107 34 12 runscr .Execute call
092242.902 11 179 60 WARN dial DbProcessQueue_DoQueuedWork unhandled strDbInteractionType=[]. Running CoreSQL
092242.904 11 db PerformWork_RunCoreSql assign sql
092242.905 11 db PerformWork_RunCoreSql ExecuteNonQuery call: UPDATE calltrack SET Outcome='Answered_Live_Key', History='key_*@092242, key_*@092242, ', TimeDTMFpressed='2014-08-21 09:22:42' WHERE (QueID=0 OR QueGUID='c935f635-2268-45bf-8292-2c172e224f0f');
092242.905 108 rem remoting link constructor activated: vgServices_CommandLink
092242.906 108 rem Bridge_Disconnect 34, 179
092242.906 108 Bridge_Disconnect 34, 179
092242.906 108 Bridge_Disconnect sChDlgcName1=dtiB1T12 since sDevName1=Dialogic dxxxB3C4
092242.906 108 Bridge_Disconnect sChDlgcName2=dtiB2T30 since sDevName2=Dialogic dxxxB16C2
092242.907 11 db PerformWork_RunCoreSql cmd_CoreSql.ExecuteNonQuery returned
092242.918 108 Bridge_Disconnect iLineId1=34, iLineId2=179, iOtherLeg=179
092242.920 108 rem Line_Hangup 179
092242.920 108 179 60 q_scr + cmdHangupCall 0
092242.920 7 179 60 q_scr run cmdHangupCall sCode=[] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:23|00:00:23.3013327
092242.920 7 179 60 HangupCall (qScr) crn_in=0, L1=Connected, L2=Running_Normal, lPlayId=0, lRecId=0
092242.920 7 179 60 ccrn_connected=2980137, crn_NewIncomingCall=0, crn_CurrentMakeCall=0, crn_InProcessOfReleasing=0
092242.921 7 179 60 rv add Hangup Source|qScr
092242.920 108 34 12 rem Run_ResultReturn [success] 7
092242.921 108 34 12 q_scr + cmdRun_ResultReturn 0
092242.921 7 179 60 d added Hangup Source | qScr
092242.921 7 179 60 d added Hangup Source | qScr
092242.922 7 179 60 HangupCall sScriptToRunOnHangup=[C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager_termination.vgs]
092242.922 7 179 60 no script running on this line. AfterHangup script will not be ran.
092242.922 7 179 60 rv add DropCall_Source|set_dialout_status
092242.921 107 34 12 runscr .Execute returned. iRunWait=1
092242.922 107 34 12 runscr RunWait_1 script completed
092242.922 7 179 60 d added DropCall_Source | set_dialout_status
092242.922 7 179 60 d added DropCall_Source | set_dialout_status
092242.922 107 34 12 runscr sModuleClearScriptProcessWasCalledFrom is current module disconect and back to menu, cleearing setting
092242.923 107 34 12 moh not stopping play, bDoNotStopMoh==true
092242.923 7 179 60 crn 0 set to crn_connected 2980137
092242.923 7 179 60 L1_set Disconnect_Pending (iState=LS_XFER_9_WAITENDCALL_DialingSide)
092242.923 7 179 60 state Hanging up... [qScr]

[SupportTeam]

Looks fine.

 

Is there a problem?

[invoso.com]

I use additional path: OTHER_LEG_* and with this working fine

[invoso.com]

Other strange option.

VG now showing this:

 

 

120340.399 7 37 13 LsGetNbrsRxDigits *,OTHER_LEG_*
120340.399 7 37 13 path {OTHER_LEG_*} found (at offset 87)
120340.399 7 37 13 FindNextVgmTitleInPathList: next module title is=[disconect and back to menu]
120340.399 7 37 13 rv add switch_disconnect_recorded_call|OTHER_LEG_*
120340.399 7 37 13 d added switch_disconnect_recorded_call | OTHER_LEG_*
120340.400 7 37 13 d added switch_disconnect_recorded_call | OTHER_LEG_*
120340.400 7 37 13 t timer clear (force=False)
120340.400 7 37 13 RunModule start Run VB Script, [disconect and back to menu], iModuleIdx=1075, previous: vgm=1030, vgs=19:19
120340.400 7 37 13 t timer set 30 sec : EV_TIMEOUT_HANGUP
120340.400 7 37 13 QueueUserWorkItem scrmod_RunVbs.RunModule call
120340.400 7 37 13 q_scr run evScriptEvent sCode=[*] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0110007 max:36|00:00:21.8362490
120340.401 7 37 13 se * 42 0|0|0 || LineState=LS_MODULE_TRANSITION
120340.400 98 37 13 strIni_moduleRunScript_Engine=[ClearScriptV8]
120340.401 98 37 13 runscr start - ClearScriptV8
120340.401 98 37 13 runscrunscr new VBScriptEngine call
120340.401 11 db PerformWork_RunCoreSql cmd_CoreSql.ExecuteNonQuery returned
120340.401 7 158 53 q_scr run evScriptEvent sCode=[OTHER_LEG_*] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0110006 max:36|00:00:21.8362490
120340.402 7 158 53 se OTHER_LEG_* 42 0|0|0 || LineState=LS_XFER_9_WAITENDCALL_DialingSide
120340.402 98 37 13 runscrunscr new engine created
120340.402 98 37 13 state [disconect and back to menu] RunScript, wait=1
120340.402 7 158 53 ct calltrack_set ID=0, guid=c935f635-2268-45bf-8292-2c172e224f0f
120340.402 7 158 53 ct calltrack_set sql UPDATE calltrack SET Outcome='Answered_Live_Key', History='key_*@120340, key_*@120340, ', TimeDTMFpressed='2014-08-21 12:03:40' WHERE (QueID=0 OR QueGUID='c935f635-2268-45bf-8292-2c172e224f0f');
120340.402 98 37 13 rv replace start
------------------------------
set vg = CreateObject("vgServices.CommandLink")
vg.Bridge_Disconnect $RV_LINEID, $RV[Conf_LineId_2]
vg.Line_Hangup $RV[Conf_LineId_2]

vg.Run_ResultReturn $RV_LINEID, "success"
set vg = Nothing
------------------------------
120340.402 7 158 53 LsXfer_9_WaitEndCall_OutLeg : [42:OTHER_LEG_*] 0,0,0,,,
120340.403 98 37 13 rv replace end [set vg = CreateObject("vgServices.CommandLink")
vg.Bridge_Disconnect 37, 158
vg.Line_Hangup 158

vg.Run_ResultReturn 37, "success"
set vg = Nothing]
120340.404 98 37 13 there was 0 matches for 'Script'
120340.404 98 37 13 not saving script (null or empty)
120340.404 98 37 13 runscr waiting. wait=1
120340.403 11 158 53 WARN dial DbProcessQueue_DoQueuedWork unhandled strDbInteractionType=[]. Running CoreSQL
120340.405 11 db PerformWork_RunCoreSql assign sql
120340.405 11 db PerformWork_RunCoreSql ExecuteNonQuery call: UPDATE calltrack SET Outcome='Answered_Live_Key', History='key_*@120340, key_*@120340, ', TimeDTMFpressed='2014-08-21 12:03:40' WHERE (QueID=0 OR QueGUID='c935f635-2268-45bf-8292-2c172e224f0f');
120340.404 7 37 13 q_scr run evScriptEvent sCode=[OTHER_LEG_*] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0070004 max:36|00:00:21.8362490
120340.405 7 37 13 se OTHER_LEG_* 42 0|0|0 || LineState=LS_RUN_WAITTILLFINISHED
120340.405 7 37 13 LsRunWaitTillFinished OTHER_LEG_* lCode2Str=*
120340.406 7 37 13 path {OTHER_LEG_*} not found
120340.406 7 37 13 path {*} not found
120340.405 98 37 13 moh file not specified
120340.407 98 37 13 runscr .Execute call
120340.407 11 db PerformWork_RunCoreSql cmd_CoreSql.ExecuteNonQuery returned
120340.408 108 rem remoting link constructor activated: vgServices_CommandLink
120340.409 108 rem Bridge_Disconnect 37, 158
120340.409 108 Bridge_Disconnect 37, 158
120340.409 108 Bridge_Disconnect sChDlgcName1=dtiB1T13 since sDevName1=Dialogic dxxxB4C1
120340.409 108 Bridge_Disconnect sChDlgcName2=dtiB2T23 since sDevName2=Dialogic dxxxB14C3
120340.421 108 Bridge_Disconnect iLineId1=37, iLineId2=158, iOtherLeg=158
120340.422 108 rem Line_Hangup 158
120340.422 108 158 53 q_scr + cmdHangupCall 0
120340.422 7 158 53 q_scr run cmdHangupCall sCode=[] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:36|00:00:21.8362490
120340.422 7 158 53 HangupCall (qScr) crn_in=0, L1=Connected, L2=Running_Normal, lPlayId=0, lRecId=0
120340.423 7 158 53 ccrn_connected=2a4025a, crn_NewIncomingCall=0, crn_CurrentMakeCall=0, crn_InProcessOfReleasing=0
120340.423 7 158 53 rv add Hangup Source|qScr
120340.423 108 37 13 rem Run_ResultReturn [success] 7
120340.423 108 37 13 q_scr + cmdRun_ResultReturn 0
120340.423 7 158 53 d added Hangup Source | qScr
120340.424 7 158 53 d added Hangup Source | qScr
120340.424 98 37 13 runscr .Execute returned. iRunWait=1
120340.424 98 37 13 runscr RunWait_1 script completed
120340.424 98 37 13 runscr sModuleClearScriptProcessWasCalledFrom is current module disconect and back to menu, cleearing setting
120340.424 98 37 13 moh not stopping play, bDoNotStopMoh==true
120340.424 98 37 13 runscr RunWait_1 bScriptHasSetNextModule was set. exiting thread.
120340.424 7 158 53 HangupCall sScriptToRunOnHangup=[C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager_termination.vgs]
120340.425 7 158 53 no script running on this line. AfterHangup script will not be ran.
120340.425 7 158 53 rv add DropCall_Source|set_dialout_status
120340.425 7 158 53 d added DropCall_Source | set_dialout_status
120340.425 7 158 53 d added DropCall_Source | set_dialout_status
120340.426 7 158 53 crn 0 set to crn_connected 2a4025a
120340.426 7 158 53 L1_set Disconnect_Pending (iState=LS_XFER_9_WAITENDCALL_DialingSide)
120340.426 7 158 53 state Hanging up... [qScr]

 

 

VG recognize pressed * in capture module in next module (VBS)

[SupportTeam]

Can you please post a fuller trace excerpt - from the time that the outgoing 2nd leg of the conference call was being initiated (or just post the whole vgEngine file from which excerpt was taken).

 

When posting traces please .ZIP them up and post as attachments.

[invoso.com]

I attached requested logs

asterisk to back.zip

[SupportTeam]

Attached trace does not seem to contain any * keypresses to disconnect the conference.

 

ktTel does show an error like this:

 

678 165801.815 3448 rec2 open save file name=C:\callrecord\ID20140909165744201.wav => -1, [dx_fileerrno=2, ENOENT, No such file or directory; invalid device name; file or path not found.]