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[eZigma]

How do i redirect a caller to the previous menu they just cam from before entering voice mail...

 

Scenario.

Caller call in, greeting plays... press 1 if you know extension

 

(Caller Presses 1)

 

Please enter the 3 digit extension of person you are trying to reach

 

(Caller Dials 134 - Call does blind transfer to Extension 134 via PBX)

 

No response from extension 134. Would like to hand to a named module indicating called party is not available. From here the dialed extension is resident as a variable $RV[Get Extension].

 

Therefore at this point VG will play a module that will try to track down called party. based on the extension variable $RV[Get Extension]

 

 

 

I saw an example that did something similar to get a caller from voicemail back to a named module tried it but does not work for the example above.

 

I also tried announced transfer, that also did not allow the caller to return to a named module.

 

On {Trigger} Goto [Voicemail System Module] Return [Module Title]

[SupportTeam]

After a blind transfer VG will just hang up the call.

 

You should use "Announced Transfer" - and if the extension is busy then VG will go down the "Fail" path.

 

I also tried announced transfer, that also did not allow the caller to return to a named module.

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)