Guest fsoudbakhsh Report post Posted 12/08/2012 09:19 PM Hello, the first time I installed vg7 witn HMP and call into it via x-lite, I could hear the sound file. but I can not hear sound file when the scrip answer the phone and running. the x-lite works fine, I can hear the tone and dial tones. please see attached log files. regards, 1208_1306_vgEngine.txt 1208_CallEvents.txt 1208_ktTel.txt 1208_ktTts.txt Share this post Link to post
SupportTeam Report post Posted 12/08/2012 10:18 PM Traces show that an incommoding call was answered and a sound file PayGetId.wav was played. There were no errors playing the sound file, and HMP indicated that it finished playing the sound file 8 seconds after it started - as expected. To better see what is happening we would need to see the WireShark trace capturing the entire call. WireShark will show what actual sound was sent out over the network during the call. Please see www.wireshark.org - download WireShark and make a trace capturing the call and .ZIP up the .pcap trace and post it here. Please .ZIP up any trace files before posting. 195 130719.596 2156 3 ev GCEV_OFFERED crn=8000001 (ktTel_HMP30vista v7.3.2, Nov 7 2012 23:53:38) (setting hli->crn for line 3) 196 130719.596 2156 3 calling GetUserInfo next 197 130719.600 2156 3 RetrieveInformationElements crn: 0x8000001 198 130719.600 2156 3 ERROR gc_GetCallInfo U_IES 199 130719.601 2156 3 gc_ErrorInfo gcValue=68(0x44), gcMsg=[invalid parameter], ccLibId=8, ccLibName=[GC_H3R_LIB], ccValue=0x5, ccMsg=[iPERR_BAD_PARAM], additionalInfo=[] 200 130719.601 2156 3 SetupMsg_Char=[] 201 130719.601 2156 3 CIPStateMachine_NullGcevOffered call 202 130719.608 2156 3 CIPStateMachine_NullGcevOffered START. sets the coders negotionation and other call paramters 203 130719.608 2156 3 RemoteEndsProposedCoders parm_data_buf=0x8794b47, parm_data_size=382 204 130719.609 2156 3 parm_data_ext: data_size=27, parm_ID=1, pData=0x8794b4c, pInternal=0x8794b47, set_ID=12315, version=256 205 130719.609 2156 3 parm_data_ext: data_size=70, parm_ID=2, pData=0x8794b6c, pInternal=0x8794b67, set_ID=12315, version=256 206 130719.609 2156 3 parm_data_ext: data_size=20, parm_ID=3, pData=0x8794bb7, pInternal=0x8794bb2, set_ID=12315, version=256 207 130719.609 2156 3 parm_data_ext: data_size=45, parm_ID=16, pData=0x8794bd0, pInternal=0x8794bcb, set_ID=12315, version=256 208 130719.609 2156 3 parm_data_ext: data_size=68, parm_ID=18, pData=0x8794c02, pInternal=0x8794bfd, set_ID=12315, version=256 209 130719.609 2156 3 parm_data_ext: data_size=36, parm_ID=19, pData=0x8794c4b, pInternal=0x8794c46, set_ID=12315, version=256 210 130719.609 2156 3 parm_data_ext: data_size=38, parm_ID=16, pData=0x8794c74, pInternal=0x8794c6f, set_ID=12300, version=256 211 130719.609 2156 3 parm_data_ext: data_size=38, parm_ID=16, pData=0x8794c9f, pInternal=0x8794c9a, set_ID=12300, version=256 212 130719.609 2156 3 gc_util_next_parm_ex returned 'There are no more parms in the GC_PARM_BLK' 213 130719.609 2156 3 SetTxRxVoiceChannelCoders begin 214 130719.609 2156 3 G711 only specified as iLicCount_EnhancedRTP=0, various frames_per_pkt settings 215 130719.609 2156 3 G711 codec order: 1:ULaw, 2:ALaw 216 130719.609 2156 3 SetTxRxVoiceChannelCoders txcoders=6, rxcoders=6 217 130719.609 2156 3 gc_SetUserInfo(GCTGT_GCLIB_CRN, 0x8000001, gcParmBlk=0xd2f63f0, GC_SINGLECALL) ok 218 130719.609 2156 3 protocol is SIP 219 130719.609 2156 3 gc_GetCallInfo ORIGINATION_ADDRESS_SIP=[sip:17772414440@callcentric.com;tag=b45ecb43] 220 130719.609 2156 3 gc_GetCallInfo DESTINATION_ADDRESS_SIP=[sip:17772426890@callcentric.com] 221 130719.610 2156 3 gc_GetCallInfo IP_CALLID=[YjUyYzAyOGZlZmVjODE2YTU3OWJlMzc2NWM3OTk0MDE.] 222 130719.610 2156 3 gc_GetCallInfo ORIGINATION_ADDRESS=[17772414440@callcentric.com] 223 130719.610 2156 3 gc_GetCallInfo DESTINATION_ADDRESS=[17772426890@callcentric.com] 224 130719.610 2156 3 OnGcEvOffered_GetCallerID call 225 130719.616 2156 3 OnGcEvOffered_GetCallerID start (with CallerID report) 226 130719.616 2156 3 OnGcEvOffered_GetCallerID gc_GetCRN: crn=0x8000001 (setting hli->crn for line 3) 227 130719.616 2156 3 gc_GetNetCRV not called in non-dialogicSR60 versions 228 130719.616 2156 3 not retrieved: CALLNAME 229 130719.616 2156 3 gc_ErrorInfo gcValue=68(0x44), gcMsg=[invalid parameter], ccLibId=8, ccLibName=[GC_H3R_LIB], ccValue=0x5, ccMsg=[iPERR_BAD_PARAM], additionalInfo=[] 230 130719.617 2156 3 ani: 17772414440@callcentric.com orig: 17772414440@callcentric.com name: dnis: 17772426890@callcentric.com dest: 17772426890@callcentric.com 231 130719.617 2156 3 raising LINECALLSTATE_OFFERING next (with cid data) 232 130719.620 2156 3 Event_CallState GCEV_OFFERED iLineCallState=2, hCall=8000001|134217729 m_pktTelProxyClient=0022116C 233 130719.621 2156 3 r CallState GCEV_OFFERED 234 130719.639 4848 1|10 wrote 4333 (lines=42) or=0 max=9162/95 curr=0 tesf=0 235 130719.820 2824 3 fn AnswerCall(sXMLOptions=[]) 236 130719.825 2824 3 dx_adjsv (2, SV_VOLUMETBL, SV_ABSPOS, SV_ADD4DB) default call 237 130719.826 2824 3 gc_AnswerCall crn=8000001 238 130719.901 4848 0|11 wrote 211 (lines=3) or=0 max=9162/95 curr=1 tesf=0 239 130721.234 2156 3 ev idx=10 : evttype=2050(2050), crn=8000001 240 130721.234 2156 3 ev GCEV_ANSWERED crn=8000001 (ktTel_HMP30vista v7.3.2, Nov 7 2012 23:53:38) 241 130721.234 2156 3 set hli->pCTelProxyhli (in GCEV_ANSWERED). current hli->pCTelProxyhli=040018A0, pTelClientEvents=040018A0 242 130721.235 2156 3 dx_setevtmsk => -1 243 130721.235 2156 3 dx_clrdigbuf => 0 244 130721.236 2156 ResetVoiceBackToItsNetwork dxxxB1C1->iptB1T1 245 130721.241 2156 3 Reset_voice_to_ipt begin. dxxxB1C1:2 to iptB1T1:3 (hli->ct_devinfo_dx.ct_devfamily=0) 246 130721.241 2156 hli->linedev=3 hli->voicedev=2 247 130721.242 2156 3 gc_GetNetCRV not called in non-dialogicSR60 versions 248 130721.242 2156 3 r Dialogic GCEV_ANSWERED 2050 (2050 0 0 ) 249 130721.243 2156 3 Event_CallState GCEV_ANSWERED iLineCallState=256, hCall=8000001|134217729 m_pktTelProxyClient=0022116C 250 130721.243 2156 3 r CallState GCEV_ANSWERED 251 130721.292 7432 gc_ResultInfo failed 252 130721.292 7432 3 gc_ErrorInfo gcValue=68(0x44), gcMsg=[invalid parameter], ccLibId=8, ccLibName=[GC_H3R_LIB], ccValue=0x5, ccMsg=[iPERR_BAD_PARAM], additionalInfo=[] 253 130721.295 2156 3 ev idx=11 : evttype=2133(2133), crn=0 254 130721.295 2156 3 ev GCEV_LISTEN (2133 0x855) no handler. 255 130721.443 4848 1|12 wrote 1409 (lines=16) or=0 max=9162/95 curr=0 tesf=0 256 130721.753 2824 3 fn PlayStart(iLineId=3, sFileList=,C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\PayGetId.wav, sXMLOptions=) 257 130721.768 2824 3 PlayStart(hLine=3, strSoundFile=,C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\PayGetId.wav, iPlayId=678454(0xa5a36), iParam1=0, iParam2=0, zsParam1=, zsParam2=, keys-notused) 258 130721.807 2824 3 play start (hli=0C11EEA0, strSoundFile=,C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\PayGetId.wav, iPlayId=678454(0xa5a36), iParam1=0, iParam2=0, zsParam1=, zsParam2=) 259 130721.809 2824 3 play readin loop: idx=0/500, fnamelen=68 260 130721.824 2824 wav: format=7, channels=1, hz=8000, bytes/sec=8000, bytes/sample=1, bits/sample=8, DataBlockSize=66787 C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\PayGetId.wav 261 130721.824 2824 3 iXpbSampleRateDRT_FirstFile = DRT_8KHZ 262 130721.824 2824 3 iXpbBitsPerSample_FirstFile = 8 (as per returned data) 263 130721.824 2824 3 XpbDataFormat: DATA_FORMAT_MULAW, rate_const=0x40, bits=8 (iWavFilesEncodingFormat_LastFile=7) 264 130721.825 2824 3 buffer merge add loop hPlayIott_Curr=0x3c4dcb8, ptrVoiceData=0x40587e0, io_bufp=0x40482e8, io_length=66785 265 130721.825 2824 3 buffer merge end. calc=66785, copied=66785. hPlayIott_Start=0x3c4dcb8 266 130721.825 2824 3 dx_setevtmsk dev=2 => 0 267 130721.825 2824 3 dx_clrsvcond dev=2 => 0 268 130721.825 2824 3 dx_adjsv dev=2, speed, reset => 0 (no speed keys set on play) 269 130721.825 2824 3 play xpb: wDataFormat=7, wFileFormat=1, nSamplesPerSec=0x40, wBitsPerSample=8 () 270 130721.825 2824 3 play(2, iott=0x3c4dcb8 (len=66785, buff=0x40587e0), tpt=0x0, xpb=0xc122ba4) call 271 130721.825 2824 3 play(2, 0x3c4dcb8, tpt=0x0, xpb=0xc122ba4) => 0, hli=0C11EEA0 272 130721.862 4848 0|13 wrote 1910 (lines=16) or=0 max=9162/95 curr=1 tesf=0 273 130730.306 2156 2 ev idx=12 : evttype=129(129), crn=0 274 130730.318 2156 2 ev TDX_PLAY (Play Completed) Share this post Link to post
Guest fsoudbakhsh Report post Posted 12/09/2012 08:59 AM Hello, Please see attached wireshark file and logs files. No sound file.zip log.zip Share this post Link to post
SupportTeam Report post Posted 12/09/2012 10:25 AM WireShark trace shows an outgoing call from this system made to 17772426890@callcentric.com using X-Lite. Soon after there is call coming into the system from a CallCentric IP, with destination being 17772426890@callcentric.com. You should not be using more the one SIP application on a system. They interfere with each other as they both try to use same SIP port. Please remove X-Lite and all other SIP applications apart from HMP+VoiceGuide from this system and then test again, making call to 17772426890@callcentric.com from another system or phone. Share this post Link to post
Guest fsoudbakhsh Report post Posted 12/13/2012 02:50 PM Hello, I have removed my sip applications oovoo and x-lite from my computer. I dial the vg7 HMP sip number from another laptop, but still the problem was existed. I bought a DID number form Callcentric and forward it to the my VG SIP number. I dial the DID number by my mobile, but still there was no sound out of script. please see attached the wireshark and vg log fine for all of above test process. log.zip Share this post Link to post
SupportTeam Report post Posted 12/16/2012 08:32 PM Attached WireShark trace shows no RTP of any kind. Neither incoming nor outgoing RTP is included. Maybe the previously installed SIP applications did not fully uninstall and are still affecting operation. Perhaps the quickest way to resolve this would be to reformat the system and reinstall Windows and the just install HMP and VoiceGuide on the system. Share this post Link to post
Guest fsoudbakhsh Report post Posted 12/17/2012 04:11 PM Hello, I have used Cclean to clean up my registry. after rebooting everything works fine. many thanks for your help. Farzad Share this post Link to post
