Specify Line

[health4us]

Can you tell me - when setting a call job is it possible to specify which lines will dial a specific call.. i.e I want 2 lines to do one batch of numbers and the other 2 lines to do something else but dont want to put all calls to all 4 lines.

 

thanks

Matt

[SupportTeam]

When running VoiceGuide select View->Line Device Config. You will then be able to select on which line VG can make the outgoing calls on. This will allow you to specify which lines to use for outgoing calls, and which for other (incoming) calls.

[health4us]

yes, i know this... as i said i want to specify which line a specific call or group of calls are made on..

 

 

Example

.... I have 1000 calls to make.

500 -- Subject Questionaire (Really Important HIGH priority)

500 -- Subject Happy Xmas (Low Priority)

 

I want lines 1,2,3 to deal with the 500 Questionaire calls

I want line 4 only to deal with the 500 Happy Xmas calls as these are less important,

 

Hope this makes more sense now?? Can this be done??

[SupportTeam]

Allocating specific lines to different campaigns like this is not possible at this stage. All Dialer calls are put into the one "OutDial" queue.