Add To Queue Error

[health4us]

I have tried to add a call to the outgoing queue using the vb script example in the user manual to test if it worked before altering it for my own use...

 

 

set vg = CreateObject("VoiceGuide.CommandLink")

vg.Dialer_OutDialQueAdd "0,5551234", 0, 0, 0, "", "c:\sendinfo\announce.wav", "c:\sendinfo\InfoMenu.vgs", "c:\sendinfo\CallBackDetails.wav", "[CustomerID]{44563}", 0, 2, 5

set vg = Nothing

 

 

I pasted it into the VBS module as above and when it was run error message popped up..

 

ARGUMENT NOT OPTIONAL V.G.DIALER_OUTDIALQUEADD

VBS_40_38.VBS

 

 

123056.06 11 [Queue Call] Running VB Script...
123056.15 11 Run Script waiting... (shellid=5524, process=180)
123057.06 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE
123057.06 11 task still running (shellid=5524, process=180)
123058.07 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE
123058.09 11 task still running (shellid=5524, process=180)
123059.10 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE
123059.10 11 task still running (shellid=5524, process=180)
123100.12 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE
123100.13 11 task still running (shellid=5524, process=180)
123101.14 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE
123101.15 11 task still running (shellid=5524, process=180)
123102.15 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE
123102.15 11 task still running (shellid=5524, process=180)
123103.16 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE
123103.16 11 task still running (shellid=5524, process=180)
123104.18 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE
123104.18 11 task still running (shellid=5524, process=180)
123105.19 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE
123105.19 11 task still running (shellid=5524, process=180)
123106.18 11 callstate DISCONNECTED 66152,0,0
123106.19 11 LsRunWaitTillFinished EV_REMOTEPARTY_DISCONNECT
123106.20 11 Hanging up call...
123106.21 11 RecSoundStop ok
123106.22 11 PlaySoundStop ok
123106.22 11 fnHangupCall end
123106.27 11 linedevstate 2048 0 0
123106.28 11 callstate IDLE 66152 0 0
123106.28 11 WorkingMode@Idle=
123106.31 11 tapi  Reply (LineEvReply) ok 65981 0
123107.23 11 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE
123107.24 11 ReinitTelephony due to IDLE start
123107.25 11 tapic lineDeallocateCall(MainCall:66152) 0
123107.43 11 lineOpen(11) => 0
123107.44 11 Waiting for a call...
123107.45 11 lineOpen(11)LineHandle=66033

[SupportTeam]

As the error message suggests, there is a parameter missing (I think that you are using a Help file from an older version of VG). The current Help file has the correct syntax & example:

 

set vg = CreateObject("VoiceGuide.CommandLink")
vg.Dialer_OutDialQueAdd "0,5551234", 0, 0, 0, "", "c:\sendinfo\announce.wav", "c:\sendinfo\InfoMenu.vgs", "c:\sendinfo\CallBackDetails.wav", "[CustomerID]{44563}", 0, 2, 5, ""
set vg = Nothing

 

As you can see you need to add a:

, ""

to the end of your current command...

[health4us]

I tried your scenario thanks.. My script followed the fail path after the call was added even though it was added to the database... Any idea why?

Thanks

Matt

 

 

082620.66 11 [Queue Call] Running VB Script...
082620.86 11 Run Script waiting... (shellid=6080, process=1552)
082620.90  0 cl    Dialer_OutDialQueAdd 0,5551234, 0, 0, 0, , c:\sendinfo\announce.wav, c:\sendinfo\InfoMenu.vgs, c:\sendinfo\CallBackDetails.wav, , 0, 2, 5, , 
082620.91  0 cl    Dialer_QueCall 0,5551234, 0, 0, 0, MoTuWeThFrSaSu, c:\sendinfo\announce.wav, c:\sendinfo\InfoMenu.vgs, c:\sendinfo\CallBackDetails.wav, , 0, 2, 5, , 
082620.93  0 dial  DialListDB_AddCall '0,5551234', 0, 0, 0, MoTuWeThFrSaSu, c:\sendinfo\announce.wav, c:\sendinfo\InfoMenu.vgs, c:\sendinfo\CallBackDetails.wav, , 0, 2, 5,  ESCALATION: 
082620.94  -1 dial  DialListDB_AddCall insert ok 
082621.77 11 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE
082621.77 11 task completed (shellid=6080, process=1552)
082621.78 11 No information returned from program to VG (no VGRUNRESULT_11.TXT or SHLRESLT.TXT)

[SupportTeam]

The Run VB Script module would have followed a Fail path after wards because as we can see in the trace:

082621.78 11 No information returned from program to VG (no VGRUNRESULT_11.TXT or SHLRESLT.TXT)

It does not matter to VG what happens in VB Script / Program - VG just waits for VB Script / Program to tell it what to do next...

You should use Run_ResultReturn function to return a result back to VG if you want that module to take a path other then 'Fail'... eg:

 

vg.Run_ResultReturn $RV_LINEID, "success"