Analyzing Hangup Source

[invoso.com]

Where can I to find hints to analyzing hangup source?

 

This kind of statuses I find:

 

LINECALLSTATE_DISCONNECTED -

 

LsDefaultHandlers OTHER_LEG_endcall -

 

xfer_9_leg2 remote -

 

LsXfer_7_dc_WaitOutcomeOutgoingCall_OutLeg remote -

 

GetNbrs replay count exceeded -

 

 

Can You describe where is source of call terminating (VG or remote)?

 

Is any list of statuses?

[invoso.com]

Can I find Hangup Source as Variable in VG?

I want to add hangup source data to own cdr database.

[SupportTeam]

These are not formalized/documented at this stage.

 

They are intended more for debugging purposes, and are usually self-explanatory as they are usually fairly verbose.

 

There are over 200 of these, but in practice you would see a much smaller subset in a production environment.

 

If you come across any hangup source entry that you cannot understand please post it on the Forum along with an extract of the vgEngine log capturing the end of the call. We can then advise what that particular hangup source indicates.

[SupportTeam]

Can I find Hangup Source as Variable in VG?

$RV[Hangup Source]

[invoso.com]

Can You describe (accept) following statuses:

 

LINECALLSTATE_DISCONNECTED - terminated by caller?

 

LsDefaultHandlers OTHER_LEG_endcall - terminated by called station?

 

xfer_9_leg2 remote -

 

LsXfer_7_dc_WaitOutcomeOutgoingCall_OutLeg remote -

 

 

Other known statuses to add to recognition table?

[SupportTeam]

LINECALLSTATE_DISCONNECTED - terminated by caller?

yes.

 

LsDefaultHandlers OTHER_LEG_endcall - terminated by called station?

yes.

 

xfer_9_leg2 remote -

outgoing leg of call was hung up as call on the 1st leg ended.

 

LsXfer_7_dc_WaitOutcomeOutgoingCall_OutLeg remote -

outgoing leg of call was hung up as call on the 1st leg ended. (before leg 2 of call was answered)

[jamesh.BPI]

FWIW, we get lsxfer_9_leg1_nopath sometimes - support has informed me that means after the transfer started, the other end either disconnected or was busy and there wasn't a plan B so the call was disco'd.

[invoso.com]

I found new termination reason

 

Can You help to identify reason described as: Global End-of-Call DTMF (d)

[SupportTeam]

Global End-of-Call DTMF (d)

 

Please see VG.INI, section [PBX] entry HangupOnDtmf

 

if HangupOnDtmf is defined then VoiceGuide will hangup call when this DTMF tone is detected. Some systems can issue a DTMF tone "D" and by default VG.INI has HangupOnDtmf set to D

[invoso.com]

Hi,

 

Is possible to get more information about disconnections?

 

Last time we have more calls mysterious disconnected. No new reason in log files but in most cases typically state Hanging up... [LINECALLSTATE_DISCONNECTED]

 

Attached file include last two seconds with mysterious noice. Can You help to explain this?

 

 

 

102956.413 18 13 5 ev CallState GCEV_DISCONNECTED, crn=2cc02db, iEvent=2 ,16384,0,64, s1:, s2:, s3:]. build_date: 2013-05-02 23:45:07.90

102956.413 18 13 5 q scr add evCallState 2 GCEV_DISCONNECTED

102956.413 6 13 5 q scr run evCallState sCode=[GCEV_DISCONNECTED] iActionID=0, crn=2cc02db[16384|0|64|0|0][|||||] 00:00:00 max:5|00:00:00.0780045

102956.413 6 13 5 LineEvCallState crn=2cc02db event=2|GCEV_DISCONNECTED iCallState=16384 calldirection=0 gcCallState=64 [||]

102956.413 6 13 5 LineEvCallState eLineStateThisEvent=Disconnected, ScriptState=LS_PLAY_PLAYMSGFINISHED

102956.413 6 13 5 HangupCall, source=LINECALLSTATE_DISCONNECTED, WorkModeScript=Running_Normal, yLineStateAppPov=[Connected], lPlayId=99, lRecId=476361

102956.413 6 13 5 moduleTitle=[Wait till end of call fa]

102956.413 6 13 5 ScriptWorkingMode set Stopping, (called from HangupCall)

102956.413 6 13 5 ls set Disconnect_Pending (scriptstate=LS_ENDINGCALL)

102956.413 6 13 5 state Hanging up... [LINECALLSTATE_DISCONNECTED]

102956.413 6 13 5 rv add start Hangup Source|LINECALLSTATE_DISCONNECTED

102956.413 6 13 5 rv add LINECALLSTATE_DISCONNECTED

102956.414 6 13 5 q tel add cmd_PlayStop [0,0,0,0,0][||||]

102956.414 6 13 5 play PlaySoundStop ok

102956.414 6 13 5 RecSoundStop begin trunc100ms=0, sCaller=Line_Hangup_Main

 

cut.mp3

[SupportTeam]

LINECALLSTATE_DISCONNECTED indicates that an ISDN DISCONNECT message was received for this call.

 

This usually means that the other party has hung up.

 

The telephone network is informing that a party has hung up by sending the DISCONNECT message to Dialogic.

[invoso.com]

We still have problems with many unexpected terminated calls.

 

We have recorded calls and i hear that both sides still talking and suddenly VG terminating call.

 

 

 

102817.596 93 64 22 timer EV_TIMEOUT_REPLAYMSG

102817.596 93 64 22 q scr add evScriptEvent 9005 EV_TIMEOUT_REPLAYMSG

102817.596 6 64 22 q scr run evScriptEvent sCode=[EV_TIMEOUT_REPLAYMSG] iActionID=0, crn=0[0|0|0|0|0][|||||] 00:00:00 max:6|00:00:00.6420368

102817.596 6 64 22 scriptevent EV_TIMEOUT_REPLAYMSG 0|0|0 || LineState=LS_PLAY_PLAYMSGFINISHED

102817.596 6 64 22 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG,EV_TIMEOUT_REPLAYMSG, [ ], [ ], []

102817.596 6 64 22 path {EV_TIMEOUT_REPLAYMSG} not found

102817.596 6 64 22 PrepareAndPlayWavAndTts start iModuleIdx=292, iPlayFileIdx=1, bMakeTtsFile=False, sSoundFileIs=

102817.596 6 64 22 PrepareAndPlayWavAndTTS sPlayFile=

102817.596 6 64 22 state [Wait till end of call fa] Playing wav ()

102817.596 6 64 22 q scr add evScriptEvent 8001 EV_PLAY_FINISHED

102817.596 6 64 22 q scr run evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0[0|0|0|0|0][|||||] 00:00:00 max:6|00:00:00.6420368

102817.596 6 64 22 scriptevent EV_PLAY_FINISHED 0|0|0 || LineState=LS_PLAY_PLAYMSG

102817.596 6 64 22 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

102817.596 6 64 22 path {EV_PLAY_FINISHED} not found

102817.596 6 64 22 iCurrReplayCount=2, iMaxReplayCount=2

102817.596 6 64 22 t timer set 10 sec : EV_TIMEOUT_HANGUP

102817.596 6 64 22 t timer set 3600 sec : EV_TIMEOUT_GOTOMODULE

...

 

103031.285 19 64 22 ev CallState GCEV_DISCONNECTED, crn=2980311, iEvent=2 ,16384,0,64, s1:, s2:, s3:]. build_date: 2013-05-02 23:45:07.90

103031.285 19 64 22 q scr add evCallState 2 GCEV_DISCONNECTED

103031.285 6 64 22 q scr run evCallState sCode=[GCEV_DISCONNECTED] iActionID=0, crn=2980311[16384|0|64|0|0][|||||] 00:00:00 max:6|00:00:00.6420368

103031.285 6 64 22 LineEvCallState crn=2980311 event=2|GCEV_DISCONNECTED iCallState=16384 calldirection=0 gcCallState=64 [||]

103031.285 6 64 22 LineEvCallState eLineStateThisEvent=Disconnected, ScriptState=LS_PLAY_PLAYMSGFINISHED

103031.285 6 64 22 HangupCall, source=LINECALLSTATE_DISCONNECTED, WorkModeScript=Running_Normal, yLineStateAppPov=[Connected], lPlayId=99, lRecId=47140

103031.285 6 64 22 moduleTitle=[Wait till end of call fa]

103031.285 6 64 22 ScriptWorkingMode set Stopping, (called from HangupCall)

103031.285 6 64 22 ls set Disconnect_Pending (scriptstate=LS_ENDINGCALL)

103031.285 6 64 22 state Hanging up... [LINECALLSTATE_DISCONNECTED]

103031.285 6 64 22 rv add start Hangup Source|LINECALLSTATE_DISCONNECTED

103031.285 6 64 22 rv add LINECALLSTATE_DISCONNECTED

103031.285 6 64 22 q tel add cmd_PlayStop [0,0,0,0,0][||||]

103031.285 6 64 22 play PlaySoundStop ok

103031.285 6 64 22 RecSoundStop begin trunc100ms=0, sCaller=Line_Hangup_Main

103031.285 7 64 22 q tel run cmd_PlayStop 00:00:00 max:6|00:00:00.4200240

103031.285 6 64 22 q tel add cmd_RecordStop [0,0,0,0,0][||||]

103031.286 6 64 22 GoOnHoook_IssueDropCall start (hCall_crn=2980311, yLineStateAppPov=Disconnect_Pending)

103031.286 6 64 22 WriteToLogFiles_CurrScriptOnly begin

103031.286 7 64 22 q tel run cmd_RecordStop 00:00:00 max:6|00:00:00.4200240

103031.286 6 64 22 WriteToLogFiles_DoWrite begin : strLogFnameLessSuffix=C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager_fa_kolejkowanie

103031.286 6 64 22 WriteToLogFiles_DoWrite : log subdirectory exists, strLogFnameLessSuffix=C:\Program Files (x86)\VoiceGuide\Scripts\manager\log\manager_fa_kolejkowanie

103031.287 6 64 22 WriteToLogFiles_DoWrite completed

103031.287 6 64 22 RvSaveToLogFiles_CurrAndStack iScriptCallStack_LastUsed_Idx=0

103031.287 6 64 22 t timer set 4 sec : EV_TIMEOUT_WAITFORIDLEAFTERDropCall

103031.287 6 64 22 q tel add cmd_DropCall [0,0,0,0,0][||||]

103031.287 6 64 22 GoOnHoook_IssueDropCall end

103031.287 6 64 22 ls set Disconnected (scriptstate=LS_ENDINGCALL)

103031.287 6 64 22 yLineStateAppPov: Disconnected crn=2980311,ev=2,GCEV_DISCONNECTED,0, sParam1=

 

103031.287 6 64 22 LineEvCallState LINECALLSTATE_DISCONNECTED begin

103031.287 6 64 22 ignore callstate LINECALLSTATE_DISCONNECTED event as current linestate is Disconnected

103031.307 7 64 22 q tel run cmd_DropCall 00:00:00.0200011 max:6|00:00:00.4200240

 

103031.311 19 64 22 ev Dialogic 130,TDX_RECORD, crn=2980311, 0,0,0,TM_USRSTOP,,

103031.311 19 64 22 q scr add evScriptEvent 130 TDX_RECORD

103031.311 6 64 22 q scr run evScriptEvent sCode=[TDX_RECORD] iActionID=0, crn=2980311[0|0|0|0|0][TM_USRSTOP|||||] 00:00:00 max:6|00:00:00.6420368

103031.311 6 64 22 scriptevent TDX_RECORD 0|0|0 TM_USRSTOP|| LineState=LS_ENDINGCALL

103031.311 6 64 22 LsEndingCall TDX_RECORD 0 TM_USRSTOP

103031.311 19 64 22 ev RecEnd 64 47140

103031.311 19 64 22 q scr add evScriptEvent 8003 EV_REC_FINISHED

103031.311 19 64 22 ev CallState GCEV_DROPCALL, crn=2980311, iEvent=2 ,1,0,32, s1:, s2:, s3:]. build_date: 2013-05-02 23:45:07.90

103031.311 6 64 22 q scr run evScriptEvent sCode=[EV_REC_FINISHED] iActionID=0, crn=0[47140|0|0|0|0][|||||] 00:00:00 max:6|00:00:00.6420368

103031.311 6 64 22 scriptevent EV_REC_FINISHED 47140|0|0 || LineState=LS_ENDINGCALL

103031.311 6 64 22 LsEndingCall EV_REC_FINISHED 47140

103031.311 19 64 22 q scr add evCallState 2 GCEV_DROPCALL

103031.312 6 64 22 q scr run evCallState sCode=[GCEV_DROPCALL] iActionID=0, crn=2980311[1|0|32|0|0][|||||] 00:00:00 max:6|00:00:00.6420368

103031.312 6 64 22 LineEvCallState crn=2980311 event=2|GCEV_DROPCALL iCallState=1 calldirection=0 gcCallState=32 [||]

103031.312 6 64 22 LineEvCallState eLineStateThisEvent=Idle_NotYetReleased, ScriptState=LS_ENDINGCALL

103031.312 6 64 22 ls set Idle_NotYetReleased (scriptstate=LS_ENDINGCALL)

103031.312 6 64 22 yLineStateAppPov: Idle_NotYetReleased crn=2980311,ev=2,GCEV_DROPCALL,0, sParam1=

103031.312 6 142 49 q scr add evScriptEvent 0 OTHER_LEG_Idle_NotYetReleased

103031.312 6 64 22 LineEvCallState LINECALLSTATE_IDLE begin

103031.312 6 64 22 t timer clear (force=True)

103031.312 6 64 22 CallData.dateCallStartTime=2013-06-03 10:27:57

103031.312 6 64 22 rv add start CallHangupTime|2013-06-03 10:30:31

103031.312 6 64 22 rv add 2013-06-03 10:30:31

103031.312 6 64 22 WriteCDRlogs: begin (campaign=, CallData.iLineId=0)

103031.312 6 64 22 writing CDR logs

 

 

 

 

ktTel shows:

 

855 103031.285 5980 64 ev idx=3794 : evttype=2086(2086), crn=2980311, data=0455CEA8(08CFA960), len=28(28) q: 0/4

856 103031.285 5980 64 ev GCEV_DISCONNECTED crn=2980311

857 103031.285 5980 64 gc_ResultValue: event 0x826 received on ldev: 64 - Normal completion

858 103031.285 5980 64 gc_ResultValue: GC_ISDN_LIB 0x826 received on ldev: 64 - Normal clearing

859 103031.285 5980 64 Event_CallState GCEV_DISCONNECTED iLineCallState=16384, hCall=2980311|43516689 m_pktTelProxyClient=00261168

860 103031.285 5980 64 r CallState GCEV_DISCONNECTED

861 103031.286 5760 64 fn PlayStop(iLineId=64, iActionID=0, iParam1=0, iParam1=0, sParam1=, sParam1=)

862 103031.286 5760 64 PlayStop(hLine=64, iPlayId=0(0x0), iParam1=0, iParam2=0, zsParam1=, zsParam2=)

863 103031.286 5760 64 not calling dx_stopch as hli->dwPlayId==0

864 103031.286 5760 64 fn RecordStop(iLineId=64, sDxxx=, iActionID=2, sFileName=, iTruncTimeMs=0, iTruncBytes=0, sXMLOptions=)

865 103031.286 5760 64 TelDriver_RecStop iRecTypeToStop=2, lTruncMs=0, lTruncBytes=0

866 103031.286 5760 64 TelDriver_RecStop iRecTypeToStop==2

867 103031.286 5760 66 TelDriver_RecStop voicedev

868 103031.286 5760 66 dx_stopch call in TelDriver_RecStop

869 103031.286 5760 66 dx_stopch 66 ok in TelDriver_RecStop

870 103031.307 5760 64 fn DropCall(sLineId=64, sXMLOptions=[], crn=2980311)

871 103031.307 5760 64 TelDriver_DropCall(sXMLOptions=[], crn_in=2980311 hli->crn=2980311)

872 103031.307 5760 64 clearing sDTMFsReceivedBeforeCallAnswer in TelDriver_DropCall

 

How to solve this very important problem?

[SupportTeam]

GCEV_DISCONNECTED indicates that an ISDN Disconnect message arrived indicating end of call.

 

You would need to ask whoevr manages the equipment on the other end of the E1 ISDN trunk as to why their equipment sent the ISDN Disconnect message to the Dialogic card.

[invoso.com]

We have problem with our provider to find reason of unexpected disconnecting.

VG log data shows: start 2013-05-29 14:01:28.653  end 2013-05-29 14:20:13.329 

number A 583056285        number B 222030021      LINECALLSTATE_DISCONNECTED   ID201305291401281615 

 Provider shows:

5ESS1-1 fwd 14:01:31.531  MSU  ISUP  13581  13582    108  IAM  222090648F  5830562855ESS1-1 bwd 14:01:31.667  MSU  ISUP  13582  13581    108  ACM5ESS1-1 bwd 14:01:31.736  MSU  ISUP  13582  13581    108  CPG5ESS1-1 bwd 14:01:31.998  MSU  ISUP  13582  13581    108  ANM5ESS1-1 bwd 14:20:16.507  MSU  ISUP  13582  13581    108  REL  Normal call clearing  -  rozłączenie przyszło od Państwa centrali - VG disconnected call?5ESS1-1 fwd 14:20:16.825  MSU  ISUP  13581  13582    108  RLC

It shows that we see disconnection on provider side and they see disconnection reason as normal call clearing by our side.

 

 

 

How to monitoring DSS1 signaling on Dialogic card (VG)?

[SupportTeam]

You can enable ISDN level tracing from within VoiceGuide:

 

Please see:http://www.voiceguide.com/vghelp/source/html/configisdnsetup.htm

 

Section: "VoiceGuide ISDN Tracing"

 

Note that this tracing is really only intended for short time frame debugging purposes, and not for monitoring for extended periods of time.

 

You can also use ISDNTRACE.EXE utility from Dialogic.

 

 

Is Dialogic card connecting to the remote switch using 5ESS protocol?

 

Can you run Dialogic's its_sysinfo.exe on this system and post the created .ZIP file?

[invoso.com]

its_sysinfo.zip

 

its_sysinfo.zip

[invoso.com]

if I run isdntrace -b0 -d1 -f isdnlog

 

i see:

 

Dialogic DM3 ISDN Trace Utility

DLhid 1.01-Build-05 isdntrace

 

This application has requested the Ryntime to terminate it in an usual way. Please contact the application support team for more information.

 

And popup window inform that isdntrace stop working.

 

where is a problem?

[SupportTeam]

Config confirms that you are using "CTR4" setting for the protocol - which corresponds to NET5 ISDN communication protocol on an E1 (2.048Mbit) trunk.

 

The ISDN trace trace posted before looked like mentioning a 5ESS communication protocol - which is only used to T1 (1.544Mbps) trunks.

 

Can you .ZIP up and post the ktTel trace from 2013-05-29 on this VoiceGuide system?

[SupportTeam]

if I run isdntrace -b0 -d1 -f isdnlog

 

For the D/600JCT-2E1 card used on this system you will need to use isdiag.exe in trace mode, like this:

 

isdiag 1 1 e s r

 

and then use option 10 to start/stop trace.

 

Then use isdtrace.exe to convert the captured file to readable text format.

[invoso.com]

When isdiag started, calls are hanging up on script.

Is this correct?

 

How to trace isdn on all channels?

[SupportTeam]

Can you .ZIP up and post the ktTel trace from 2013-05-29 on this VoiceGuide system?

[invoso.com]

attached KtTel log

0607_ktTel.zip

[SupportTeam]

Attached ktTel is from 7th June.

 

We need to see ktTel trace from 29th March - the day on which the posted ISDN trace log was made. (2013-05-29)

[invoso.com]

Hi,

 

attached ktTel includes data between 14:00 and 14:30

 

0529_ktTel.zip

[SupportTeam]

The disconnect on 29th March at 14:20:13 was due to a disconnect tone being detected.

 

The disconnect event was: LINECALLSTATE_DISCONNECTED-DISCONNECT_USER_2

As this is an ISDN system there is probably no need for you use disconnect tones (?)

 

Recommend deleting both the DISCONNECT_USER_1 and DISCONNECT_USER_2 tone definitions from the ConfigLine.xml file.

 

And changing the TID_DISCONNECT tone definition to something less likely to trigger due to speech ie. use small tolerances for frequency bands and on/off timing, and high repetition count.

914 142013.195  5544           CtEventProcess call: lTaskSrlEventStore_CurrentReadIdx=2575, iEventsWaitingInQueue=0
915 142013.195  5544           CtEventProcess begin lEvtHandle=0, lSrlEventStoreIdx=2575, pTelClientEvents=0x42881e0, iEventsWaitingInQueue=0x0
916 142013.195  5544  45       ev    idx=2575 : evttype=134(134), crn=0, data=0410E940(08C97C58), len=28(28) q: 0/104
917 142013.195  5544  45 ev    TDX_CST (CST Event Received)
918 142013.195  5544  45       TDX_CST DE_TONEON cst_data=1043
919 142013.195  5544  45       tone description retrieve hli=1214BBB8, iToneUserID[1]=1043 sToneUserName[1]=[DISCONNECT_USER_2]
920 142013.195  5544  43 r     Dialogic  TDX_CST 134 (1043 0 0 DE_TONEON DISCONNECT_USER_2 )
921 142013.195  5544  43       Event_CallState LINECALLSTATE_DISCONNECTED-DISCONNECT_USER_2 iLineCallState=16384, hCall=2dc027b|47972987 m_pktTelProxyClient=0027116C
922 142013.195  5544  43 WARN  Event_CallState mismatch. gc_callstate was not set internally prior to rasing external event : hli->gc_call_state=GCST_CONNECTED (4) != iGC_call_state_EventToSignal=GCST_DISCONNECTED (64)
923 142013.195  5544  43       setting gc_call_state in Event_CallState to GCST_DISCONNECTED | 64
924 142013.195  5544  43 r     CallState LINECALLSTATE_DISCONNECTED-DISCONNECT_USER_2

[invoso.com]

Should I to delete whole entry?

 

<Tone Name="DISCONNECT USER 1">
<Notes>User defined Disconnect 1. Change the parameters of this tone definition to match the disconnect tone on your system.</Notes>
<ID>DISCONNECT_USER_1</ID>
<Freq1>620</Freq1>
<Freq1Dev>200</Freq1Dev>
<Freq2>480</Freq2>
<Freq2Dev>200</Freq2Dev>
<On>30</On>
<OnDev>10</OnDev>
<Off>20</Off>
<OffDev>10</OffDev>
<Count>3</Count>
</Tone>


<Tone Name="DISCONNECT USER 2">
<Notes>
User defined Disconnect 2. Another disconnect tone defeinition.
Can be used in addtion to DISCONNECT_USER_1 to specify another Disconnect tone.
This whole entry can be deleted if not used.
</Notes>
<ID>DISCONNECT_USER_2</ID>
<Freq1>550</Freq1>
<Freq1Dev>200</Freq1Dev>
<Freq2>0</Freq2>
<Freq2Dev>0</Freq2Dev>
<On>30</On>
<OnDev>10</OnDev>
<Off>20</Off>
<OffDev>10</OffDev>
<Count>3</Count>
</Tone>

 

Right?

[SupportTeam]

Yes.

Just delete both <Tone> entries.

Most ISDN systems do not need disconnect tone definitions, as they usually do not rely on them to detect end of call.

[invoso.com]

Where is source of those DISCONNECT USER signals?

 

How can it happen? Our clients disconnecting unexpected, so how they can make it?

[SupportTeam]

Speech on line can be mistakenly detected as a tone if the tone definition is has wide tolerances for frequency bands and on/off timing.

[invoso.com]

Witch side is response for a disconnection in hangup source: LineEvCallState_DISCONNECTED?

caller or called station?

[SupportTeam]

Please post vgEngine and ktTel trace capturing the call. We can then advise what happened on the call.

[invoso.com]

AS YOU WISH

VG_2014-02-24.zip

[SupportTeam]

Trace shows that the remote end disconnected the call.

 

A "Normal completion" / "Normal clearing" DISCONNECT event was receive from the remote end by the Dialogic ISDN card.

003846.971 19   2   1 ev    CallState GCEV_DISCONNECTED, crn=2dc0171, iEvent=0 ,16384,0,64, s1:, s2:, s3:]. build_date: 2013-11-20 22:24:27.30
003846.971 19   2   1       q_scr +     evCallState 0 GCEV_DISCONNECTED
003846.971  6   2   1       q_scr run   evCallState sCode=[GCEV_DISCONNECTED] iActionID=0, crn=2dc0171 [16384|0|64|0|0][|||||] 00:00:00 max:4|00:00:00.9550546
003846.971  6   2   1       callstate crn_event=2dc0171 0|GCEV_DISCONNECTED state=16384|Disconnected calldirection=0 gcCallState=64 [||], ScriptState=LS_DBQUERY
003846.971  6   2   1       LineEvCallState L1_current=Connected crn_event=2dc0171,ev=0,GCEV_DISCONNECTED,0, sParam1=
003846.972  6   2   1       LineEvCallState LINECALLSTATE_DISCONNECTED begin
003846.972  6   2   1       L1_set Disconnected (iState=LS_DBQUERY)
003846.972  6   2   1       in LINECALLSTATE_DISCONNECTED iState=LS_DBQUERY
003846.972  6   2   1       HangupCall (LineEvCallState_DISCONNECTED) crn_in=2dc0171, L1=Disconnected, L2=Running_Normal, lPlayId=389353, lRecId=0

393 003846.971  5008   2 ev    GCEV_DISCONNECTED crn=2dc0171
394 003846.971  5008   2       gc_ResultValue: event 0x826 received on ldev: 2 - Normal completion
395 003846.971  5008   2       gc_ResultValue: GC_ISDN_LIB 0x826 received on ldev: 2 - Normal clearing
396 003846.971  5008   2       Event_CallState GCEV_DISCONNECTED iLineCallState=16384, hCall=2dc0171|47972721 m_pktTelProxyClient=002716C4
397 003846.971  5008   2 r     CallState GCEV_DISCONNECTED

[invoso.com]

Can we to get disconnection data as variable in VG?

 

How to identify data from vgEngine and compare with ktTel logs?

 

"remote" You mean called number?

[SupportTeam]

Please try using this Result Variable :

 

$RV[Hangup Source]

 

 

Also: 'remote' means the other end of the phone connection.

 

 

The right location in ktTel trace is found using the timestamp (003846.971) and the device ID (2).

[invoso.com]

hangup source: LsModuleTransition

 

reason?

[SupportTeam]

Please post vgEngine and ktTel trace capturing the call. We can then advise what happened on the call.

[invoso.com]

Hi,

 

logs in VG.zip attached.

 

Second case VG_01.zip we need to identify who is response for a disconnection. session_id: ID20140305152606187

hangup_source='LineEvCallState_DISCONNECTED'

 

We use SIP trunk to make outbound calls and we trace traffic for this client to ISDN to eliminate SIP problems as possible disconnecting source but now we need to be sure where is disconnection source.

 

 

How to identify disconnection source: side and reason?

Can we to get from VG more information about?

 

VG.zip

VG_01.zip

[SupportTeam]

The Dialogic card received a DISCONNECT message over the E1 ISDN trunk.

 

The Disconnect was marked "Normal completion"/"Normal clearing".

521 153306.363  6680  19 ev    GCEV_DISCONNECTED crn=29c0278
522 153306.363  6680  19       gc_ResultValue: event 0x826 received on ldev: 19 - Normal completion
523 153306.363  6680  19       gc_ResultValue: GC_ISDN_LIB 0x826 received on ldev: 19 - Normal clearing
524 153306.363  6680  19       Event_CallState GCEV_DISCONNECTED iLineCallState=16384, hCall=29c0278|43778680 m_pktTelProxyClient=00351128
525 153306.363  6680  19 r     CallState GCEV_DISCONNECTED

153306.363  20  19   7 ev    CallState GCEV_DISCONNECTED, crn=29c0278, iEvent=0 ,16384,0,64, s1:, s2:, s3:]. build_date: 2014-02-13 18:09:42.05
153306.363  20  19   7       q_scr +     evCallState 0 GCEV_DISCONNECTED
153306.363   7  19   7       q_scr run   evCallState sCode=[GCEV_DISCONNECTED] iActionID=0, crn=29c0278 [16384|0|64|0|0][|||||] 00:00:00 max:19|00:00:02.3611350
153306.363   7  19   7       callstate crn_event=29c0278 0|GCEV_DISCONNECTED state=16384|Disconnected calldirection=0 gcCallState=64 [||], ScriptState=LS_PLAY_PLAYMSGFINISHED
153306.363   7  19   7       LineEvCallState L1_current=Connected crn_event=29c0278,ev=0,GCEV_DISCONNECTED,0, sParam1=
153306.363   7  19   7       LineEvCallState LINECALLSTATE_DISCONNECTED begin
153306.363   7  19   7       TsReset [LineEvCallState_LINECALLSTATE_DISCONNECTED], OtherLegLid=82
153306.364   7               q_tel +     cmd_TsReset 0 [0,0,0,0,0][dtiB1T7||dtiB1T28||]
153306.364   7  19   7       OtherLegLid_ClearBoth 19 82 caller:LineEvCallState_LINECALLSTATE_DISCONNECTED
153306.364   7  82  28       OtherLegLid_ClearBoth 19 82 caller:LineEvCallState_LINECALLSTATE_DISCONNECTED
153306.364   8               q_tel run   cmd_TsReset 0 00:00:00 max:6|00:00:00.3390194
153306.364   7  19   7       send OTHER_LEG_DISCONNECTED to OtherLegLid=82
153306.364   7  82  28       q_scr +     evScriptEvent 0 OTHER_LEG_DISCONNECTED
153306.364   7  19   7       L1_set Disconnected (iState=LS_PLAY_PLAYMSGFINISHED)
153306.364   7  19   7       in LINECALLSTATE_DISCONNECTED iState=LS_PLAY_PLAYMSGFINISHED
153306.364   7  19   7       HangupCall (LineEvCallState_DISCONNECTED) crn_in=29c0278, L1=Disconnected, L2=Running_Normal, lPlayId=0, lRecId=275544
153306.364   7  19   7       ccrn_connected=0, crn_NewIncomingCall=0, crn_CurrentMakeCall=0, crn_InProcessOfReleasing=29c0278
153306.364   7  19   7       RecSoundStop begin trunc100ms=0, sCaller=Line_Hangup_Main, lRecId=275544
153306.365   7  19   7       RecSoundStop lRecId_InProcessOfStopping=275544, lRecId=0
153306.365   7  19   7       q_tel +     cmd_RecordStop [0,0,0,0,0][||||]
153306.365   7  19   7       rv    add   Hangup Source|LineEvCallState_DISCONNECTED