Dialog/4 (isa) card

[xardoz]

The unit will answer the call, but will not play any outgoing message. It will record a incoming message. I have downloaded and installed the MuLaw files.

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

 

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

[xardoz]

My copy of voiceguide just expired, is there a way I can get another couple of days.....

 

I just got my dialogic board.

[SupportTeam]

... just restart the software... demo version of VG will only work for 1 hour and then needs to be stopped and restarted to work for another hour... these restarts can be repeated indefinitely.

[xardoz]

Wierd, I open the event logger, check the box at the bootom, "Save to File xxx.txt" but no file ever appears....

 

Here Are Links to some Screen Captures and a Txt File

 

After a call

 

Before a Call

 

Log Text

 

We really want to decide and buy, your support is great!

[xardoz]

Sorry, forgot to convert to .jpg format.

[xardoz]

After a Call

 

Before A Call

[SupportTeam]

The logs are actually saved in VoiceGuide's \log\ subdirectory - the text label on the log screen is incorrect...

 

From the screenshot we can see what the problem with the script is:

 

Module "Evaluate 1" evaluates the $RV_CALLLENGTH Result Variable (we see call is has been on system for 10 seconds... ) but then there is no path from that module... if there is no "True" (or "Success") path from that module VG will hang up - which is what its doing...

 

PS. If you are not currently using the latest version of VG (current is v5.1.6) I'd recommend updating to that version...

[xardoz]

Software Updated, Here is the TraceFile:

174136.97  6 ring 0

174136.98  6 Answer the call at 12/16/2003 5:41:36 PM

174136.98  6 lineAnswer(65846) => 65607

174137.54  6 callstate CONNECTED 65846,1,0

174137.55  6 WorkingModeTAPI@Connected=

174137.55  6 WorkingModeScript@Connected=

174137.66  6 Inband detection not enabled

174137.66  6 StartLoadedVgs at 12/16/2003 5:41:37 PM

174137.68  6 tapi  Reply (LineEvReply) ok 65607 0

174137.68  6 [Welcome] Number Input

174137.70  6 [Welcome] Playing ()

174137.70  6 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

174139.69  6 LsGetNbrsRxDigits EV_TIMEOUT_REPLAYMSG

174139.70  6 [Welcome] Playing ()

174139.71  6 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

174141.71  6 LsGetNbrsRxDigits EV_TIMEOUT_REPLAYMSG

174141.72  6 [Welcome] Playing ()

174141.73  6 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

174143.45  6 dtmf 1  (65846,49,2)

174143.46  6 LsGetNbrsRxDigits 1

174143.47  6 [Welcome] Number Input 1

174143.48  6 path {1} not found

174143.65  6 dtmf 1  (65846,49,2)

174143.66  6 LsGetNbrsRxDigits 1

174143.67  6 [Welcome] Number Input 11

174143.68  6 path {11} not found

174143.88  6 dtmf 1  (65846,49,2)

174143.89  6 LsGetNbrsRxDigits 1

174143.90  6 [Welcome] Number Input 111

174143.91  6 path {111} not found

174144.09  6 dtmf 1  (65846,49,2)

174144.11  6 LsGetNbrsRxDigits 1

174144.13  6 [Welcome] Number Input 1111

174144.13  6 path {1111} not found

174145.13  6 dtmf #  (65846,35,2)

174145.14  6 LsGetNbrsRxDigits #

174145.14  6 path {1111} not found

174145.16  6 [Evaluate 1] Evaluate [$RV_CALLLENGTH]

174145.18  6 RVreplace start: [$RV_CALLLENGTH]

174145.19  6 RVreplace end: [8]

174145.21  6 .Eval(8)

174145.23  6 Eval Expr result:[8]

174145.23  6 path {8} not found

174145.26  6 Hanging up call... [No path (True) to next module defined.]

174145.28  6 RecSoundStop ok

174145.30  6 PlaySoundStop ok

174145.34  6 fnHangupCall end

174145.38  6 linedevstate 2048 0 0

174145.39  6 callstate IDLE 65846 0 0

174145.41  6 WorkingMode@Idle=

174145.48  6 tapi  Reply (LineEvReply) ok 65624 0

174146.41  6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

174146.43  6 ReinitTelephony due to IDLE start

174146.45  6 tapic lineDeallocateCall(MainCall:65846) 0

174146.69  6 lineOpen(6) => 0

174146.71  6 Waiting for a call...

174146.72  6 lineOpen(6)LineHandle=65863

[SupportTeam]

Trace shows that the script that you are using starts at module [Welcome], but module Welcome is not set to play any sound files:

 

174137.70 6 [Welcome] Playing ()

 

The caller then presses "1" 4 times:

 

174144.13 6 [Welcome] Number Input 1111

 

and the script branches to module [Evaluate 1]

 

174145.16 6 [Evaluate 1] Evaluate [$RV_CALLLENGTH]

 

which does not have any paths leaving it:

 

174145.23 6 path {8} not found

174145.26 6 Hanging up call... [No path (True) to next module defined.]

 

It looks like you have not set up your script properly... I'd recommend looking at what your script again and correctly setting all the sound files that it's supposed to play and the modules' paths...

[xardoz]

Ok, We got the script going, but when we record our own messages, it give the Error "An Error Occured While Playing the Message"

 

I know with the Dialogic/4 we need mu-law format files, but when we record our own, how do we genreate these files? is there a convertor?

[SupportTeam]

It should record them in uLaw format - ready for playing back using the same card...

 

Could you please send us a copy of VoiceGuide's Debug Printout which captures the problem, (rec and then play back) and also .ZIP th erecorded sound file and attach it to the post..