Guest Nic Lowe Report post Posted 03/03/2003 02:00 AM When i set up my script to send an email, Outlook 2002 waits (about 3 secs) and tells me that another program is trying to send an email. I must click yes/No in order for the email to get sent. Can anyone help me with this problem? I want the email program to be able to automatically send an email rather than require my intervention every time a customer calls in to the IVR system.... Nic lowe Share this post Link to post
SupportTeam Report post Posted 03/03/2003 02:58 AM This problem is caused by the new Outlook security features which prevent 3rd party applications like VoiceGuide from using Outlook to send email on its behalf (the intention was to curb the spread of email based viruses)... These are installed if a security update is loaded on Outlook 2000/98/97. Outlook 2002 has these security features built in. See: http://www.slipstick.com/outlook/esecup.htm for a full explanation. Your options are: Option 1: connect directly to your SMTP server - specify SMTP server and return address in the Email module... Option 2: Use Express ClickYes: Express ClickYes is a tiny program that sits in the System Tray and clicks the Yes button on behalf of you, when Outlook's Security Guard opens prompt dialog saying that a program is trying to send an email with Outlook or access its address book. http://www.express-soft.com/mailmate/clickyes.html (Note that ClickYes stops processing commands while the Windows NT/2000/XP workstation is locked.) Option 3: Downgrade to Outlook 2000, and do not install the security updates... Option 4: Try to configure Outlook to accept MAPI email sending requests from VoiceGuide. You will need to visit the following to learn more about this: http://www.slipstick.com/outlook/esecup.htm http://support.microsoft.com/?kbid=263297 Share this post Link to post
Guest Nic Lowe Report post Posted 03/03/2003 06:49 AM Jenny - i did option 1 before but couldnt get it to work. Works now though...... But - how can i get the name (in the return emil address field) not to be VoiceGuide [myemail@meyemailcom], rather Newtown Carshare (voice@newtowncarshare.info)???? Reckon you can help? Share this post Link to post
SupportTeam Report post Posted 03/03/2003 12:27 PM Which version of VoiceGuide are you using? Have you changed the "Return Address" text box entry to be the desired return email address? Could you please send us a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong. (When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.) Share this post Link to post