Problem Upgrading To 5.1.6

[MarceloVigil]

i've uninstalled the 5.1.4 that was working fine and installed the 5.1.6 and now I get this error:

 

233820.97 0 callstate OFFERING 66030 0 4

233820.97 0 Answer the call at 12/18/2002 11:38:20 PM

233820.98 0 lineAnswer(66030) => 66013

233820.99 0 ring 1

233820.00 0 callstate ACCEPTED 66030 0 0

233824.35 0 tapi Reply (LineEvReply) ok 66013 0

233824.38 0 callstate CONNECTED 66030,0,0

233824.38 0 WorkingModeTAPI@Connected=

233824.38 0 WorkingModeScript@Connected=

233824.39 0 Inband detection not enabled

233824.41 0 StartLoadedVgs at 12/18/2002 11:38:24 PM

233824.41 0 [Welcome] Number Input

233824.44 0 [Welcome] Playing (VmailSysWelc.wav)

233824.45 0 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>6] file[C:\Program Files\VoiceGuide\Scripts\Voicemail Server\VmailSysWelc.wav]

233824.46 0 PlaySoundStart line[0] err=[0 wavec waveOutOpen(0x223e24, 0x0, 0x223df0, 0x1013c, 0x223dc8, 0x10002) => 6 (MMSYSERR_NODRIVER) ... hli->hWaveOut=0x0] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]

233824.51 0 Hanging up call... [srlib PlaySoundStart]

233824.53 0 RecSoundStop ok

233824.56 0 PlaySoundStop ok

233824.60 0 fnHangupCall end

233824.63 0 tapie PlayEnd old line=0 0 618024

233824.66 0 tapie PlayEnd old line=0 0 618024

233825.44 0 callstate DISCONNECTED 66030,1,0

233825.47 0 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

233825.51 0 Hanging up call...

233825.53 0 RecSoundStop ok

233825.56 0 PlaySoundStop ok

233825.59 0 fnHangupCall end

233825.63 0 callstate IDLE 66030 0 0

233825.66 0 WorkingMode@Idle=

233825.70 0 tapi Reply (LineEvReply) ok 65996 0

233825.73 0 tapi Reply (LineEvReply) ok 65979 0

233826.66 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

233826.70 0 ReinitTelephony due to IDLE start

233826.73 0 tapic lineDeallocateCall(MainCall:66030) 0

233826.91 0 lineOpen(0) => 0

233826.94 0 Waiting for a call...

233826.98 0 lineOpen(0)LineHandle=65962

 

any idea?

[SupportTeam]

Looks like the Wave driver for the modem/card are not correctly installed - Please ltry re-installing your telephony device.

 

If after re-installing the drivers you still encounter problems can you try removing all the wave drives on your system (including any sound card drivers) and then re-installing the wave drivers for your telephony device first.

 

To remove other wave drivers got to Control Panel, double clock on System, select the Device Manager tab and go to Sound/Video/Game Controllers entry - then delete all other wave drivers.

 

(You may have to disable the sound card altogether as well to stop Windows from automatically loading it's drivers - to do this just select "Disable" and then select "Uninstall" from the Device Manager.)

[Guest Guest_MarceloVigil]

But it was working perfectly! I just uninstalled your software and installed the new release again!

[SupportTeam]

Installing / Uninstalling of VG should not affect the Wave drivers setup/config - VG's installer does not touch them...

 

The trace shows that right now on your system the error is returned by the wave driver:

 

waveOutOpen return error: MMSYSERR_NODRIVER

[MarceloVigil]

Sorry to bother you, but I'm still with the "MMSYSERR_NODRIVER" error. I've DISABLED/UNINSTALLED... I made everything you told me, the modem works perfectly and the "Unimodem Half-Duplex Audio Device" said that is "working properly".

 

I don't know what else do to make your software work with a modem. The modem is an internal US Robotics 3090

[SupportTeam]

The error you see on your system is returned by Windows when it tries to find the wave driver for your modem - and re-installing the wave driver would usually resolve such issues...

 

There really isn't much else we can suggest - the wave drivers do not appear to work correctly and this needs to be resolved before VG can use the modem...