invoso.com Report post Posted 02/13/2013 03:08 PM Hi, I try to prepare new VG server. I copy whole scripts with necessary data from working server to new one and VG not playing any prompts (52001.wav, 52020.wav). Why VG not playing prompts? 0213_1541_vgEngine copy.zip Share this post Link to post
SupportTeam Report post Posted 02/14/2013 02:04 AM Can you please post: - the 52001.wav, 52020.wav sound files (.ZIPed) - the ktTel trace from 13th February (0213_ktTel - .ZIPed) Share this post Link to post
invoso.com Report post Posted 02/15/2013 08:44 AM As You wish 0213ktTel_and_wavs.zip Share this post Link to post
SupportTeam Report post Posted 02/22/2013 08:51 PM The problem is with the configuration of this system. There are 3 E1 cards in the system. Looks like these are JCT series Dialogic cards. The first 60 ports - all ports on the first and second E1 card (dtiB1T1 to dtiB1T30 and dtiB2T1 to dtiB2T30) are opened by VoiceGuide, but there is problem with the Voice resources specified to be used by two of the ports. The way system is configured right now (in Config.xml file) the channels: dtiB2T1 and dtiB2T2 are trying to use non existing dxxx voice resources. so righ now these two channels cannot play/record/detect/etc. (All other channels would be working OK) This needs to be fixed by setting correct resources in Config.xml: dtiB1T1 to dtiB1T30 should be using Voice resources dxxxB1C1 to dxxxB8C2. dtiB2T1 to dtiB2T30 should be using Voice resources dxxxB9C1 to dxxxB16C2. extracts from supplied ktTel trace show what voice resources are available: 060 122835.525 3448 ATDV_SUBDEVS 4 dxxxB1C1 dxxxB1C2 dxxxB1C3 dxxxB1C4 070 122835.542 3448 ATDV_SUBDEVS 4 dxxxB2C1 dxxxB2C2 dxxxB2C3 dxxxB2C4 080 122835.551 3448 ATDV_SUBDEVS 4 dxxxB3C1 dxxxB3C2 dxxxB3C3 dxxxB3C4 090 122835.558 3448 ATDV_SUBDEVS 4 dxxxB4C1 dxxxB4C2 dxxxB4C3 dxxxB4C4 100 122835.569 3448 ATDV_SUBDEVS 4 dxxxB5C1 dxxxB5C2 dxxxB5C3 dxxxB5C4 110 122835.579 3448 ATDV_SUBDEVS 4 dxxxB6C1 dxxxB6C2 dxxxB6C3 dxxxB6C4 120 122835.587 3448 ATDV_SUBDEVS 4 dxxxB7C1 dxxxB7C2 dxxxB7C3 dxxxB7C4 130 122835.596 3448 ATDV_SUBDEVS 2 dxxxB8C1 dxxxB8C2 140 122835.607 3448 ATDV_SUBDEVS 4 dxxxB9C1 dxxxB9C2 dxxxB9C3 dxxxB9C4 151 122835.617 3448 ATDV_SUBDEVS 4 dxxxB10C1 dxxxB10C2 dxxxB10C3 dxxxB10C4 161 122835.627 3448 ATDV_SUBDEVS 4 dxxxB11C1 dxxxB11C2 dxxxB11C3 dxxxB11C4 171 122835.636 3448 ATDV_SUBDEVS 4 dxxxB12C1 dxxxB12C2 dxxxB12C3 dxxxB12C4 181 122835.643 3448 ATDV_SUBDEVS 4 dxxxB13C1 dxxxB13C2 dxxxB13C3 dxxxB13C4 191 122835.654 3448 ATDV_SUBDEVS 4 dxxxB14C1 dxxxB14C2 dxxxB14C3 dxxxB14C4 201 122835.664 3448 ATDV_SUBDEVS 4 dxxxB15C1 dxxxB15C2 dxxxB15C3 dxxxB15C4 211 122835.674 3448 ATDV_SUBDEVS 2 dxxxB16C1 dxxxB16C2 221 122835.683 3448 ATDV_SUBDEVS 4 dxxxB17C1 dxxxB17C2 dxxxB17C3 dxxxB17C4 231 122835.691 3448 ATDV_SUBDEVS 4 dxxxB18C1 dxxxB18C2 dxxxB18C3 dxxxB18C4 241 122835.700 3448 ATDV_SUBDEVS 4 dxxxB19C1 dxxxB19C2 dxxxB19C3 dxxxB19C4 251 122835.710 3448 ATDV_SUBDEVS 4 dxxxB20C1 dxxxB20C2 dxxxB20C3 dxxxB20C4 261 122835.721 3448 ATDV_SUBDEVS 4 dxxxB21C1 dxxxB21C2 dxxxB21C3 dxxxB21C4 271 122835.729 3448 ATDV_SUBDEVS 4 dxxxB22C1 dxxxB22C2 dxxxB22C3 dxxxB22C4 281 122835.736 3448 ATDV_SUBDEVS 4 dxxxB23C1 dxxxB23C2 dxxxB23C3 dxxxB23C4 291 122835.747 3448 ATDV_SUBDEVS 2 dxxxB24C1 dxxxB24C2 extracts from supplied ktTel trace show what voice resources Config.xml specifies to open: dtiB2T1 and dtiB2T2 are incorrect and need to be changed (with voice resources associated with the remaining dtiB2T ports 'moved up two'). 347 122846.397 3448 fn LineOpen(dxxx=dxxxB1C1, dti=dtiB1T1, media=, fax=, protocol=ISDN, sOpt=<port>1</port>, iRecFileFormat=6) 370 122846.429 3448 fn LineOpen(dxxx=dxxxB1C2, dti=dtiB1T2, media=, fax=, protocol=ISDN, sOpt=<port>2</port>, iRecFileFormat=6) 393 122846.452 3448 fn LineOpen(dxxx=dxxxB1C3, dti=dtiB1T3, media=, fax=, protocol=ISDN, sOpt=<port>3</port>, iRecFileFormat=6) 416 122846.475 3448 fn LineOpen(dxxx=dxxxB1C4, dti=dtiB1T4, media=, fax=, protocol=ISDN, sOpt=<port>4</port>, iRecFileFormat=6) 439 122846.499 3448 fn LineOpen(dxxx=dxxxB2C1, dti=dtiB1T5, media=, fax=, protocol=ISDN, sOpt=<port>5</port>, iRecFileFormat=6) 462 122846.523 3448 fn LineOpen(dxxx=dxxxB2C2, dti=dtiB1T6, media=, fax=, protocol=ISDN, sOpt=<port>6</port>, iRecFileFormat=6) 485 122846.547 3448 fn LineOpen(dxxx=dxxxB2C3, dti=dtiB1T7, media=, fax=, protocol=ISDN, sOpt=<port>7</port>, iRecFileFormat=6) 508 122846.574 3448 fn LineOpen(dxxx=dxxxB2C4, dti=dtiB1T8, media=, fax=, protocol=ISDN, sOpt=<port>8</port>, iRecFileFormat=6) 531 122846.601 3448 fn LineOpen(dxxx=dxxxB3C1, dti=dtiB1T9, media=, fax=, protocol=ISDN, sOpt=<port>9</port>, iRecFileFormat=6) 555 122846.625 3448 fn LineOpen(dxxx=dxxxB3C2, dti=dtiB1T10, media=, fax=, protocol=ISDN, sOpt=<port>10</port>, iRecFileFormat=6) 578 122846.649 3448 fn LineOpen(dxxx=dxxxB3C3, dti=dtiB1T11, media=, fax=, protocol=ISDN, sOpt=<port>11</port>, iRecFileFormat=6) 601 122846.675 3448 fn LineOpen(dxxx=dxxxB3C4, dti=dtiB1T12, media=, fax=, protocol=ISDN, sOpt=<port>12</port>, iRecFileFormat=6) 624 122846.700 3448 fn LineOpen(dxxx=dxxxB4C1, dti=dtiB1T13, media=, fax=, protocol=ISDN, sOpt=<port>13</port>, iRecFileFormat=6) 647 122846.726 3448 fn LineOpen(dxxx=dxxxB4C2, dti=dtiB1T14, media=, fax=, protocol=ISDN, sOpt=<port>14</port>, iRecFileFormat=6) 670 122846.750 3448 fn LineOpen(dxxx=dxxxB4C3, dti=dtiB1T15, media=, fax=, protocol=ISDN, sOpt=<port>15</port>, iRecFileFormat=6) 693 122846.775 3448 fn LineOpen(dxxx=dxxxB4C4, dti=dtiB1T16, media=, fax=, protocol=ISDN, sOpt=<port>16</port>, iRecFileFormat=6) 716 122846.802 3448 fn LineOpen(dxxx=dxxxB5C1, dti=dtiB1T17, media=, fax=, protocol=ISDN, sOpt=<port>17</port>, iRecFileFormat=6) 739 122846.826 3448 fn LineOpen(dxxx=dxxxB5C2, dti=dtiB1T18, media=, fax=, protocol=ISDN, sOpt=<port>18</port>, iRecFileFormat=6) 762 122846.853 3448 fn LineOpen(dxxx=dxxxB5C3, dti=dtiB1T19, media=, fax=, protocol=ISDN, sOpt=<port>19</port>, iRecFileFormat=6) 786 122846.877 3448 fn LineOpen(dxxx=dxxxB5C4, dti=dtiB1T20, media=, fax=, protocol=ISDN, sOpt=<port>20</port>, iRecFileFormat=6) 809 122846.901 3448 fn LineOpen(dxxx=dxxxB6C1, dti=dtiB1T21, media=, fax=, protocol=ISDN, sOpt=<port>21</port>, iRecFileFormat=6) 832 122846.927 3448 fn LineOpen(dxxx=dxxxB6C2, dti=dtiB1T22, media=, fax=, protocol=ISDN, sOpt=<port>22</port>, iRecFileFormat=6) 855 122846.954 3448 fn LineOpen(dxxx=dxxxB6C3, dti=dtiB1T23, media=, fax=, protocol=ISDN, sOpt=<port>23</port>, iRecFileFormat=6) 878 122846.977 3448 fn LineOpen(dxxx=dxxxB6C4, dti=dtiB1T24, media=, fax=, protocol=ISDN, sOpt=<port>24</port>, iRecFileFormat=6) 901 122847.003 3448 fn LineOpen(dxxx=dxxxB7C1, dti=dtiB1T25, media=, fax=, protocol=ISDN, sOpt=<port>25</port>, iRecFileFormat=6) 924 122847.030 3448 fn LineOpen(dxxx=dxxxB7C2, dti=dtiB1T26, media=, fax=, protocol=ISDN, sOpt=<port>26</port>, iRecFileFormat=6) 947 122847.055 3448 fn LineOpen(dxxx=dxxxB7C3, dti=dtiB1T27, media=, fax=, protocol=ISDN, sOpt=<port>27</port>, iRecFileFormat=6) 970 122847.081 3448 fn LineOpen(dxxx=dxxxB7C4, dti=dtiB1T28, media=, fax=, protocol=ISDN, sOpt=<port>28</port>, iRecFileFormat=6) 993 122847.105 3448 fn LineOpen(dxxx=dxxxB8C1, dti=dtiB1T29, media=, fax=, protocol=ISDN, sOpt=<port>29</port>, iRecFileFormat=6) 017 122847.131 3448 fn LineOpen(dxxx=dxxxB8C2, dti=dtiB1T30, media=, fax=, protocol=ISDN, sOpt=<port>30</port>, iRecFileFormat=6) 040 122847.155 3448 fn LineOpen(dxxx=dxxxB8C3, dti=dtiB2T1, media=, fax=, protocol=ISDN, sOpt=<port>31</port>, iRecFileFormat=6) 069 122847.172 3448 fn LineOpen(dxxx=dxxxB8C4, dti=dtiB2T2, media=, fax=, protocol=ISDN, sOpt=<port>32</port>, iRecFileFormat=6) 098 122847.187 3448 fn LineOpen(dxxx=dxxxB9C1, dti=dtiB2T3, media=, fax=, protocol=ISDN, sOpt=<port>33</port>, iRecFileFormat=6) 127 122847.216 3448 fn LineOpen(dxxx=dxxxB9C2, dti=dtiB2T4, media=, fax=, protocol=ISDN, sOpt=<port>34</port>, iRecFileFormat=6) 156 122847.242 3448 fn LineOpen(dxxx=dxxxB9C3, dti=dtiB2T5, media=, fax=, protocol=ISDN, sOpt=<port>35</port>, iRecFileFormat=6) 185 122847.267 3448 fn LineOpen(dxxx=dxxxB9C4, dti=dtiB2T6, media=, fax=, protocol=ISDN, sOpt=<port>36</port>, iRecFileFormat=6) 214 122847.291 3448 fn LineOpen(dxxx=dxxxB10C1, dti=dtiB2T7, media=, fax=, protocol=ISDN, sOpt=<port>37</port>, iRecFileFormat=6) 243 122847.318 3448 fn LineOpen(dxxx=dxxxB10C2, dti=dtiB2T8, media=, fax=, protocol=ISDN, sOpt=<port>38</port>, iRecFileFormat=6) 272 122847.348 3448 fn LineOpen(dxxx=dxxxB10C3, dti=dtiB2T9, media=, fax=, protocol=ISDN, sOpt=<port>39</port>, iRecFileFormat=6) 302 122847.372 3448 fn LineOpen(dxxx=dxxxB10C4, dti=dtiB2T10, media=, fax=, protocol=ISDN, sOpt=<port>40</port>, iRecFileFormat=6) 331 122847.398 3448 fn LineOpen(dxxx=dxxxB11C1, dti=dtiB2T11, media=, fax=, protocol=ISDN, sOpt=<port>41</port>, iRecFileFormat=6) 360 122847.423 3448 fn LineOpen(dxxx=dxxxB11C2, dti=dtiB2T12, media=, fax=, protocol=ISDN, sOpt=<port>42</port>, iRecFileFormat=6) 389 122847.451 3448 fn LineOpen(dxxx=dxxxB11C3, dti=dtiB2T13, media=, fax=, protocol=ISDN, sOpt=<port>43</port>, iRecFileFormat=6) 418 122847.480 3448 fn LineOpen(dxxx=dxxxB11C4, dti=dtiB2T14, media=, fax=, protocol=ISDN, sOpt=<port>44</port>, iRecFileFormat=6) 447 122847.506 3448 fn LineOpen(dxxx=dxxxB12C1, dti=dtiB2T15, media=, fax=, protocol=ISDN, sOpt=<port>45</port>, iRecFileFormat=6) 476 122847.531 3448 fn LineOpen(dxxx=dxxxB12C2, dti=dtiB2T16, media=, fax=, protocol=ISDN, sOpt=<port>46</port>, iRecFileFormat=6) 505 122847.559 3448 fn LineOpen(dxxx=dxxxB12C3, dti=dtiB2T17, media=, fax=, protocol=ISDN, sOpt=<port>47</port>, iRecFileFormat=6) 534 122847.588 3448 fn LineOpen(dxxx=dxxxB12C4, dti=dtiB2T18, media=, fax=, protocol=ISDN, sOpt=<port>48</port>, iRecFileFormat=6) 564 122847.614 3448 fn LineOpen(dxxx=dxxxB13C1, dti=dtiB2T19, media=, fax=, protocol=ISDN, sOpt=<port>49</port>, iRecFileFormat=6) 593 122847.642 3448 fn LineOpen(dxxx=dxxxB13C2, dti=dtiB2T20, media=, fax=, protocol=ISDN, sOpt=<port>50</port>, iRecFileFormat=6) 622 122847.672 3448 fn LineOpen(dxxx=dxxxB13C3, dti=dtiB2T21, media=, fax=, protocol=ISDN, sOpt=<port>51</port>, iRecFileFormat=6) 651 122847.698 3448 fn LineOpen(dxxx=dxxxB13C4, dti=dtiB2T22, media=, fax=, protocol=ISDN, sOpt=<port>52</port>, iRecFileFormat=6) 680 122847.723 3448 fn LineOpen(dxxx=dxxxB14C1, dti=dtiB2T23, media=, fax=, protocol=ISDN, sOpt=<port>53</port>, iRecFileFormat=6) 709 122847.751 3448 fn LineOpen(dxxx=dxxxB14C2, dti=dtiB2T24, media=, fax=, protocol=ISDN, sOpt=<port>54</port>, iRecFileFormat=6) 738 122847.780 3448 fn LineOpen(dxxx=dxxxB14C3, dti=dtiB2T25, media=, fax=, protocol=ISDN, sOpt=<port>55</port>, iRecFileFormat=6) 767 122847.806 3448 fn LineOpen(dxxx=dxxxB14C4, dti=dtiB2T26, media=, fax=, protocol=ISDN, sOpt=<port>56</port>, iRecFileFormat=6) 796 122847.834 3448 fn LineOpen(dxxx=dxxxB15C1, dti=dtiB2T27, media=, fax=, protocol=ISDN, sOpt=<port>57</port>, iRecFileFormat=6) 826 122847.864 3448 fn LineOpen(dxxx=dxxxB15C2, dti=dtiB2T28, media=, fax=, protocol=ISDN, sOpt=<port>58</port>, iRecFileFormat=6) 855 122847.891 3448 fn LineOpen(dxxx=dxxxB15C3, dti=dtiB2T29, media=, fax=, protocol=ISDN, sOpt=<port>59</port>, iRecFileFormat=6) 884 122847.919 3448 fn LineOpen(dxxx=dxxxB15C4, dti=dtiB2T30, media=, fax=, protocol=ISDN, sOpt=<port>60</port>, iRecFileFormat=6) Share this post Link to post
SupportTeam Report post Posted 02/22/2013 09:05 PM What protocol are you using on these E1 trunks? Is the PBX/Switch that is sending calls to this system set up to send calls in a 'round robin' fashion? We highly recommend that calls are sent over E1/T1 ISDN trunks in a 'round robin'/'circular' fashion. This way the calls are evenly spread across all channels in system. Here we see a case that the dtiB2T1 channel was misconfigured - and we can see that calls were sent by the switch in a 'lowest-to-highest' order - so they were being sent to dtiB2T1 all the time, over and over, during your testing. A 'round robin'/'circular' call presentation order would have resulted in a less drastic problem and would have let you quickly identify that only the first two ports on that E1 had an issue with them. Share this post Link to post
SupportTeam Report post Posted 02/22/2013 09:29 PM Another think to note is the type of sound files used. Systems that use E1 trunks should use A-Law 8000Hz 8-bit files. Systems that use T1 trunks should use U-Law 8000Hz 8-bit files. This way the sound files are transmitted byte-for-byte over the trunks. The exact contents of the sound file are transmitted - without any transcoding. If you supply some other format sound file (eg like the PCM 8kHz 16-bit that you are using now) the the Dialogic card must change that input sound file into the A-Law/U-Law 8000Hz 8-bit data that is transmitted over the E1/T1. Transcoding always results in loss of quality. (caller can hear it as a slight background 'hiss'). For best results your recordings supplier should supply you with A-Law 8000Hz 8-bit files for your E1 system. Share this post Link to post
invoso.com Report post Posted 02/26/2013 03:12 PM After uninstall DIALOGIC E1 card VG start to play prompts in each ISDN port but in logs I still see data like this: ATDV_SUBDEVS 2 dxxxB8C1 dxxxB8C2 ... ATDV_SUBDEVS 2 dxxxB16C1 dxxxB16C2 I attached config file. copy Config.zip Share this post Link to post
SupportTeam Report post Posted 02/26/2013 07:23 PM The attached Config.xml now uses the dxxx resources as advised in previous post. I still see data like this: ATDV_SUBDEVS 2 dxxxB8C1 dxxxB8C2 ... ATDV_SUBDEVS 2 dxxxB16C1 dxxxB16C2 These entries in ktTel log are reports of what dxxx devices are present on system. These log entries are not an error. Share this post Link to post
