The Vg Script Doesn't Run When Call In

[Guest fsoudbakhsh]

Hello,

when I call into the HMP system. however the "line status" column "outIn" indicate "in" when call received. but the script won't runs.

please see the attached the log file for this problem.

LOG.zip

[SupportTeam]

vgEngine log shows:

 

AnswerTheCall: Evaluation time expired

 

The evaluation version of VocieGuide needs to be restarted roughly every one hour.

 

Once VoiceGuide is registered it will run all the time of course.

 

 

Trace also shows that the system is running very slow.

 

Can you describe in what environment you are running this HMP+VoiceGuide setup?

 

Is anything else other then HMP + VoiceGuide running on this system?

 

 

 

140932.702  6   3   1       AnswerTheCallIfAllowed iIvrDev=1, strDlgcDevName_Network=iptB1T1
140936.928  6   3   1       rings=0, min rings before answer=2 (iCallerIdHasArrived=1)
140936.929  6   3   1       should answer as sLineType=[dlgc ip] and CallerID has arrived
140936.934  6   3   1       rv    clear all
140939.304 19   3   1 ev    CallState GCEV_DISCONNECTED, crn=8000001, iEvent=2 ,16384,0,64, s1:, s2:, s3:]. vgEngine v0.0.0.0 (2012-09-11  0:03:34.30)
140940.554 19   3   1       q scr add   evCallState 2 GCEV_DISCONNECTED
140940.580  6                     clsStringDictionaryThreadSafe contructor no dict in. dict.Count=0
140940.580  6                     clsStringDictionaryThreadSafe contructor no dict in. dict.Count=0
140940.585  6   3   1       d     added PathSysVoice | C:\Program Files\VoiceGuide\system\voice\
140940.588  6   3   1       d     added PathApp | C:\Program Files\VoiceGuide\
140940.588  6   3   1       d     added PathDataVm | C:\Program Files\VoiceGuide\data\
140940.589  6   3   1       d     added PathVgSys | C:\Program Files\VoiceGuide\system\
140940.589  6   3   1       sDistinctRingRVs not defined
140940.593  6   3   1       LineState ResetAtStartOfNewCall
140940.594  6   3   1       Set_hCall crn=8000001, called from AnswerThisCallIfAllowed
140940.594  6   3   1       do AnswerTheCall
140940.594  6   3   1       ScriptWorkingMode set Running_Normal, (called from AnswerTheCallIfAllowed)
140940.598  6   3   1       answering the call (picking up the line)
140940.598  6               ****************************************************
140940.599  6   3   1       AnswerTheCall: Evaluation time expired
140940.599  6               ****************************************************