No Sounds When Using Dialogic Card

[Guest Krstof]

Hi,

 

I baught my Dialogic card, i configured it right, i used the correct wav file format for the Dialogic D/21D card, and get no sounds when playing a 8bit 8kb u-law soundfile

 

Tracking:

 

96689 6 tapie linedevstate 2048 0 0

96699 6 tapie callstate OFFERING 65793 0 4

96699 6 Answer the call

96709 6 lineAnswer(65793) => 65776

96709 6 tapie callinfo CALLEDID

96719 6 tapie callinfo ORIGIN

96719 6 tapie ring 0

97260 6 tapie callstate CONNECTED 65793,1,0

97260 6 WorkingModeTAPI=

97270 6 WorkingModeScript=

97340 6 tapi Reply 65776 0

97340 6 tapie callinfo MONITORMODES

97350 6 TimeoutClear

97360 6 [Play 1] Playing

97360 6 [Play 1] Playing (C:\Program Files\VoiceGuide\system\voice\VmbAccessMenu.wav)

97390 6 Play Start line[6] err=[0 tr 5 waveOutOpen MMSYSERR_ALLOCATED but hWaveOut = NULL] file[C:\Program Files\VoiceGuide\system\voice\VmbAccessMenu.wav]

97390 6 TimeoutClear

97400 6 RunModule PLAY end

97410 6 tapie callinfo MONITORMODES

97420 6 tapie callinfo MONITORMODES

[Guest Kristof]

I also whant to say that when using the Dialogic Samples the card works fine, but with the Talker i dont get also sound out off the card when running a wav file, this in different formats :-(

 

Thankx for your help.

[Guest Kristof]

I installed version 5.1 and still get an error.

152532,01 3 linedevstate 2048 0 0

152532,02 3 callstate OFFERING 65740 0 4

152532,02 3 Answer the call at 20/12/2003 15:25:32

152532,04 3 lineAnswer(65740) => 65723

152532,04 3 callinfo CALLEDID

152532,04 3 callinfo ORIGIN

152532,04 3 ring 0

152532,59 3 callstate CONNECTED 65740,1,0

152532,59 3 WorkingModeTAPI@Connected=

152532,59 3 WorkingModeScript@Connected=

152532,65 3 Inband detection not enabled

152532,65 3 StartLoadedVgs at 20/12/2003 15:25:32

152532,65 3 tapi Reply (LineEvReply) ok 65723 0

152532,66 3 [Welcome] Number Input

152532,66 3 [Welcome] Playing (C:\unzipped\voice MuLaw 8kHz 8bit Mono\voice MuLaw\Voicemail Server\VmailSysWelc.wav)

152532,67 3 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>2] file[C:\unzipped\voice MuLaw 8kHz 8bit Mono\voice MuLaw\Voicemail Server\VmailSysWelc.wav]

152532,67 3 PlaySoundStart line[3] err=[0 wavec waveOutOpen(0x0, 0x0, 0x209abf0, 0x0, 0x0, 0x1) => 2 (MMSYSERR_BADDEVICEID) - format query] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]

152532,68 3 For Dialogic use: PCM 11Khz 8bit Mono

152532,69 3 Hanging up call... [srlib PlaySoundStart]

152532,70 3 RecSoundStop ok

152532,70 3 PlaySoundStop ok

152532,71 3 fnHangupCall end

152532,72 3 tapie PlayEnd old line=3 0 618369

152532,73 3 tapie PlayEnd old line=3 0 618369

152534,62 3 linedevstate 2048 0 0

152534,63 3 callstate IDLE 65740 0 0

152534,64 3 WorkingMode@Idle=

152534,66 3 tapi Reply (LineEvReply) ok 65706 0

152535,56 3 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

152535,56 3 ReinitTelephony due to IDLE start

152535,60 3 tapic lineDeallocateCall(MainCall:65740) 0

152535,90 3 lineOpen(3) => 0

152535,90 3 Waiting for a call...

152535,91 3 lineOpen(3)LineHandle=65689

[Guest Kristof]

I think i go to use back my voice modems again.

I am now using voiceguide for 3 years or so, now i baught a dialogic card for first time and Dialogic sucks on installation and getting voiceguide to work with it is again around the clock.

I am now losing 2 days on this topic.

 

 

152839,55 4 linedevstate 2048 0 0

152839,55 4 callstate OFFERING 66373 0 4

152839,57 4 callinfo CALLEDID

152839,57 4 callinfo ORIGIN

152839,57 4 ring 0

152845,60 4 ring 2

152845,69 4 Answer the call at 20/12/2003 15:28:45

152845,71 4 lineAnswer(66373) => 66390

152846,27 4 callstate CONNECTED 66373,1,0

152846,27 4 WorkingModeTAPI@Connected=

152846,30 4 WorkingModeScript@Connected=

152846,34 4 Inband detection not enabled

152846,34 4 StartLoadedVgs at 20/12/2003 15:28:46

152846,34 4 tapi Reply (LineEvReply) ok 66390 0

152846,35 4 [Play 1] Playing

152846,35 4 [Play 1] Playing (C:\unzipped\voice MuLaw 8kHz 8bit Mono\voice MuLaw\VmbWelcomeMsgDefault.wav)

152846,36 4 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>2] file[C:\unzipped\voice MuLaw 8kHz 8bit Mono\voice MuLaw\VmbWelcomeMsgDefault.wav]

152846,38 4 PlaySoundStart line[4] err=[0 wavec waveOutOpen(0x0, 0x0, 0x20a8d70, 0x0, 0x0, 0x1) => 2 (MMSYSERR_BADDEVICEID) - format query] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]

152846,38 4 For Dialogic use: PCM 11Khz 8bit Mono

152846,39 4 Hanging up call... [srlib PlaySoundStart]

152846,41 4 RecSoundStop ok

152846,41 4 PlaySoundStop ok

152846,42 4 fnHangupCall end

152846,43 4 RunModule PLAY end

152846,44 4 tapie PlayEnd old line=4 0 812057

152846,44 4 tapie PlayEnd old line=4 0 812057

152848,28 4 linedevstate 2048 0 0

152848,28 4 callstate IDLE 66373 0 0

152848,29 4 WorkingMode@Idle=

152848,32 4 tapi Reply (LineEvReply) ok 66339 0

152849,25 4 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

152849,26 4 ReinitTelephony due to IDLE start

152849,27 4 tapic lineDeallocateCall(MainCall:66373) 0

152849,47 4 lineOpen(4) => 0

152849,48 4 Waiting for a call...

152849,49 4 lineOpen(4)LineHandle=66356

152909,75 0 sys cleanup Start

152909,76 0 sys cleanup End

[Guest Kristof]

Problem resolved and other problems come, hehe, life!

 

Thank you for the use of the forum, also for the other topics who where very helpfull.

 

Happy Hollidays!

[SupportTeam]

The errors seen in the traces shuggest that the Dialogic wave drivers were just not set up correctly...

 

The standard 'next step' is to try removing all the wave drives on your system (including any sound card drivers) and then re-installing the wave drivers for your telephony device first.

(To remove other wave drivers got to Control Panel, double clock on System, select the Device Manager tab and go to Sound/Video/Game Controllers entry - then delete all other wave drivers.)