Log Files

[Guest fsoudbakhsh]

Hello,

Please see log files attached. I am not sure why no data is registered in log file!.

I also added vg.ini file for your reference.

 

Thanks

Log.zip

[SupportTeam]

In VoiceGuide v5 and VoiceGuide v6 you need to enable logging by setting the log levels to 10 in VG.INI as per below:

 

[Log]

VoiceGuide=10

NumberLoader=0

VoicemailManager=0

EmailSender=0

TapiWrapOcx=10

SapiWrapOcx=0

 

 

Is this for the sysem on which you have just installed a D/4PCI card and SR6.0 drivers?

 

You should be using VoiceGuide v7 on that sysem, not VoiceGuide v6.

 

VoiceGuide v7 should be used on systems that use Dialogic SR6.0 drivers.

[SupportTeam]

If you are using VoiceGuide v7, then the wrong log files were posted.

 

Posted log files are from VoiceGuide v6.

[Guest fsoudbakhsh]

since the D/4PCI is old, I thought I have to use the vg6.

my scriptz working fine with vg6. in fact I enjoy the VG line monitoring over the vg7.

 

thanks for your help for fixing the log file problem for me.

[SupportTeam]

All D/4PCI series cards are supported under SR6.0

 

What feature do you like in VG v6 line monitoring that you do not find in VG v7 line monitor?

[Guest fsoudbakhsh]

I have installed VG7.

But I need to delete the log contents to see better my new called process for debugging.

when I try to do so, I get message that the file is use Voiceguide IVR.

 

I stop the VG, but still I get the same problem.

 

do you have any suggestion for me?

[SupportTeam]

The log files in VG cannot be deleted/overwritten while the VoiceGuide service is running.

 

You would be able to delete/overwritte the log files if the VoiceGuide service is stopped.