Guest Sudhi Report post Posted 12/30/2003 07:40 AM Hello, My configuration: 1. Using Windows 2000 - SP4 2. Dialogic v5.01 & SAPI v5.0 3. VoiceGuide (Eval) - Latest downloaded from your site. I am facing a problem - When trying to connect, the configured WAV file is not being played back, and it hangs up the call. I have attached PayGetId.wav for ur reference. It is in PCM 11.025 kHz, 8 Bit, Mono format, but as u can see it is not accepted by ur software. Additionally, the WAV file has been downloaded from your site itself... Attaching the Event Log below: ///////////////////// 08921 6 tapie linedevstate 2048 0 0 08921 6 tapie callstate OFFERING 65623 0 4 08937 6 tapie callinfo CALLEDID 08937 6 tapie callinfo ORIGIN 08937 6 tapie ring 0 14921 6 tapie ring 2 14921 6 Answer the call 14921 6 lineAnswer(65623) => 66068 15468 6 tapie callstate CONNECTED 65623,1,0 15468 6 WorkingModeTAPI= 15468 6 WorkingModeScript= 15515 6 Inband detection not enabled 15515 6 tapi Reply 66068 0 15515 6 [Get Client ID] Number Input 15515 6 [Get Client ID] Playing (PayGetId.wav) 15515 6 Play Start line[6] err=[0 wavec waveOutOpen(0x0, 0x0, 0x2a45240, 0x0, 0x0, 0x5) => 32 (WAVERR_BADFORMAT) - format query with wave mapped] file[PayGetId.wav] 15515 6 PlaySoundStart line[6] err=[0 wavec waveOutOpen(0x0, 0x0, 0x2a45240, 0x0, 0x0, 0x5) => 32 (WAVERR_BADFORMAT) - format query with wave mapped] [C:\Program Files\ivg\system\voicedlgc\ErrorPlayingFile.wav] 15515 6 For Dialogic use: PCM 11Khz 8bit Mono 15515 6 HangupCall called from [srlib 609] 15515 6 Hanging up call... 15515 6 PlaySoundStop ok 15531 6 fnHangupCall end 17500 6 tapie linedevstate 2048 0 0 17500 6 tapie callstate IDLE 65623 0 0 17500 6 WorkingMode@Idle= 17515 6 set EV_TIMEOUT_TIMETOREINITLINE 2 17515 6 tapi Reply 65913 0 18531 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 18531 6 ReinitTelephony due to IDLE start 18531 6 tapic lineDeallocateCall(MainCall:65623) 0 18687 6 lineOpen(6) => 0 18687 6 Waiting for a call... 18687 6 lineOpen(6)LineHandle=66050 ///////////////////// Pls clarify on priority. Awaiting a solution... Rgds, Sudhi PayGetId.zip Share this post Link to post
Guest Sudhi Report post Posted 12/31/2003 08:09 AM Is nobody going to reply to my posts above?[/quote] Share this post Link to post
SupportTeam Report post Posted 01/02/2004 10:29 AM Sounds like the cards Wave drivers were not correctly installed - can you try removing all the wave drives on your system (including any sound card drivers) and then re-installing the wave drivers for your telephony device first. Try calling in after doing this, and if the sound can be heard over the phone you can then try to re-install your sound card drivers. To remove other wave drivers got to Control Panel, double clock on System, select the Device Manager tab and go to Sound/Video/Game Controllers entry - then delete all other wave drivers. Share this post Link to post
