New Instalation Not Working.

[invoso.com]

In completely new server with windows 7 not working script.

 

log file:

162401.490 6 11 4 FindNextVgmTitleInPathList: next module title is=[ustal DDI]

162401.490 6 11 4 matching path found (Boolean True)

162401.490 6 11 4 t timer clear (force=False)

162401.490 6 11 4 RunModule start Evaluate, [ustal DDI], iModuleIdx=107, previous: vgm=149, vgs=2:2

162401.490 6 11 4 state [ustal DDI] Evaluate [$RV_CIDNUMBER]

162401.490 6 11 4 rv replace start [$RV_CIDNUMBER]

162401.490 6 11 4 rv replace end [222030034]

162401.491 6 11 4 eval [222030034]

162401.491 6 11 4 eval InvokeMember Eval returned

162401.491 6 11 4 d added ustal DDI_Input | 222030034

162401.491 6 11 4 d added ustal DDI | 222030034

162401.491 6 11 4 creating new (non-global) rv : NUMER_DDI

162401.491 6 11 4 d added NUMER_DDI | 222030034

162401.491 6 11 4 Eval Expr result:[222030034] stored in RV[NUMER_DDI]

162401.491 6 11 4 path {222030034} found (at offset 3)

162401.491 6 11 4 FindNextVgmTitleInPathList: next module title is=[Get Numbers 1]

162401.491 6 11 4 t timer clear (force=False)

162401.491 6 11 4 RunModule start Get Numbers, [Get Numbers 1], iModuleIdx=106, previous: vgm=107, vgs=2:2

162401.492 6 11 4 state [Get Numbers 1] Number Input

162401.492 6 11 4 answering the call (picking up the line)

162401.492 6 11 4 t timer clear (force=True)

162401.492 6 11 4 ktTel_AnswerCall_Enqueue source=AnswerTheCall

162401.492 6 11 4 q tel add cmd_AnswerCall [0,0,0,0,0][||||]

162401.492 6 11 4 ktTel_LineAnswerCall =>

162401.492 7 q tel max count 1

162401.492 6 11 4 q scr run evCallState sCode=[GCEV_DISCONNECTED] iActionID=0, crn=2800004[16384|0|64|0|0][|||||] 00:00:00.0030002 max:6|00:00:00.0730041

162401.492 7 q tel max time 00:00:00

162401.492 6 11 4 LineEvCallState crn=2800004 event=2|GCEV_DISCONNECTED iCallState=16384 calldirection=0 gcCallState=64 [||]

162401.492 7 11 4 q tel run cmd_AnswerCall 00:00:00 max:1|00:00:00

162401.492 6 11 4 LineEvCallState eLineStateThisEvent=Disconnected, ScriptState=LS_MODULE_TRANSITION

162401.492 6 11 4 HangupCall, source=LINECALLSTATE_DISCONNECTED, WorkModeScript=Running_BeforeAnswerCall, yLineStateAppPov=[Offered], lPlayId=0, lRecId=0

162401.492 6 11 4 moduleTitle=[Get Numbers 1]

162401.492 6 11 4 ScriptWorkingMode set Stopping, (called from HangupCall)

162401.492 6 11 4 ls set Disconnect_Pending (scriptstate=LS_ENDINGCALL)

162401.493 6 11 4 ls set ignore new linestate set as current linestate is Offered

162401.493 6 11 4 state Hanging up... [LINECALLSTATE_DISCONNECTED]

162401.493 6 11 4 rv add [Hangup Source]{LINECALLSTATE_DISCONNECTED}

162401.493 6 11 4 d added Hangup Source | LINECALLSTATE_DISCONNECTED

162401.493 6 11 4 d added Hangup Source | LINECALLSTATE_DISCONNECTED

162401.493 6 11 4 GoOnHoook_IssueDropCall start (hCall_crn=2800004, yLineStateAppPov=Offered)

162401.493 6 11 4 WriteToLogFiles_CurrScriptOnly begin

162401.493 6 11 4 WriteToLogFiles_DoWrite begin : strLogFnameLessSuffix=C:\Program Files (x86)\VoiceGuide\Scripts\Maciej\prepaid_2011_10_14

162401.493 6 11 4 WriteToLogFiles_DoWrite : log subdirectory exists, strLogFnameLessSuffix=C:\Program Files (x86)\VoiceGuide\Scripts\Maciej\log\prepaid_2011_10_14

162401.494 6 11 4 WriteToLogFiles_DoWrite completed

162401.494 6 11 4 RvSaveToLogFiles_CurrAndStack iScriptCallStack_LastUsed_Idx=0

162401.494 6 11 4 t timer set 4 sec : EV_TIMEOUT_WAITFORIDLEAFTERDropCall

162401.494 6 11 4 q tel add cmd_DropCall [0,0,0,0,0][||||]

162401.494 6 11 4 GoOnHoook_IssueDropCall end

162401.494 6 11 4 ls set Disconnected (scriptstate=LS_ENDINGCALL)

162401.495 6 11 4 ls set ignore new linestate set as current linestate is Offered

162401.495 6 11 4 yLineStateAppPov: Offered crn=2800004,ev=2,GCEV_DISCONNECTED,0, sParam1=

162401.495 7 q tel max time 00:00:00.0010001

162401.495 7 11 4 q tel run cmd_DropCall 00:00:00.0010001 max:1|00:00:00.0010001

162401.495 6 11 4 LineEvCallState LINECALLSTATE_DISCONNECTED begin

162401.495 6 11 4 in LINECALLSTATE_DISCONNECTED iState=LS_ENDINGCALL

162401.495 6 11 4 q scr add evScriptEvent 9250 DISCONNECTED

162401.495 6 11 4 q scr run evScriptEvent sCode=[DISCONNECTED] iActionID=0, crn=0[0|64|0|0|0][|||||] 00:00:00 max:6|00:00:00.0730041

162401.495 6 11 4 scriptevent DISCONNECTED 0|64|0 || LineState=LS_ENDINGCALL

162401.495 6 11 4 LsEndingCall DISCONNECTED 0

162401.504 18 11 4 ev CallState GCEV_DROPCALL, crn=2800004, iEvent=2 ,1,0,32, s1:, s2:, s3:]. build_date: 2013-03-30 21:24:51.06

162401.504 18 11 4 q scr add evCallState 2 GCEV_DROPCALL

162401.504 6 q scr max count 1

162401.504 6 q scr max time 00:00:00

162401.504 6 11 4 q scr run evCallState sCode=[GCEV_DROPCALL] iActionID=0, crn=2800004[1|0|32|0|0][|||||] 00:00:00 max:1|00:00:00

162401.504 6 11 4 LineEvCallState crn=2800004 event=2|GCEV_DROPCALL iCallState=1 calldirection=0 gcCallState=32 [||]

162401.504 6 11 4 LineEvCallState eLineStateThisEvent=Idle_NotYetReleased, ScriptState=LS_ENDINGCALL

162401.504 6 11 4 ls set Idle_NotYetReleased (scriptstate=LS_ENDINGCALL)

162401.504 6 11 4 ls set ignore new linestate set as current linestate is Offered

162401.504 6 11 4 yLineStateAppPov: Offered crn=2800004,ev=2,GCEV_DROPCALL,0, sParam1=

162401.504 6 11 4 LineEvCallState LINECALLSTATE_IDLE begin

 

 

This same script in other machine working properly.

[SupportTeam]

Is this an ISDN based system?

 

We would need to see ktTel and ISDN level traces to see what is happening on this system.

 

please see: http://www.voiceguide.com/vghelp/source/html/configisdnsetup.htm

 

Have you tested call answering with Dialogic's isdiag before proceeding with installing VoiceGuide?

[invoso.com]

ISDN protocol CTR4 like in other servers.

Country => POLAND

D/600JCT-2E1

ktTel.txt

vgEngine.txt

[SupportTeam]

ISDN operation needs to be first confirmed with Dialogic's isdiag before proceeding with installing VoiceGuide

 

Please see: hhttp://www.voiceguide.com/vghelp/source/html/configisdnsetup.htm

 

Uninstall VoiceGuide and use isdiag to answer incoming call on system. You can use isdiag to play a sound file and confirm caller can hear the sound file as well.

 

Use isdiag to capture the ISDN trace of call being answered and sound file played, and post that ISDN trace here.

 

Please .ZIP up any traces before posting.