Record Call & Other Questions

[dminof]

1 ACD (Agents) works with different versions to vg7.0 or only vg 7.0?

2. You can send examples .vgs of diferent ways to record calls. dminof@hotmail.com

3 can send me .vgs script Example for Record call to Customer Service Representative

and allow rating of customer's satisfation with CSR at end of call dminof@hotmail.com

 

Br Diego

[SupportTeam]

ACD agents are supported in current VoiceGuide v7.x

 

For sample scripts that demonstrate how to implement 2-line recording please see the demo scripts in VoiceGuide's "\Scripts\2 Line Record" subdirectory.

 

Attached script shows how the CsrRating.vgs demo script can be modified when calls are connected to agents via VoiceGuide's ACD instead of by directly dialing a hunt group number.

 

ACD calls are recorded by VoiceGudide into directory specified in VG.INI's [ACD] / "CallRecordDir" section. eg:

 

[ACD]

CallRecordDir=C:\AcdRecordings\

AcdRating.vgs

[dminof]

You may send me the complete flow.

As shown in the image.

Included recording blocks.

regards

 

Diego

[SupportTeam]

ACD calls do not need the modules to start/stop recording.

 

ACD calls are automatically recorded by VoiceGuide into directory specified in VG.INI's [ACD] / "CallRecordDir" section. eg:

 

[ACD]

CallRecordDir=C:\AcdRecordings\