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System Description :
- Windows version
- VoiceGuide version
If Dialogic cards or HMP drivers are used :
Run the sys_infoDNA.exe or its_sysinfo.exe program to gather information about your system.
This program will collect system data and create a report file.
its_sysinfo.exe can be found in Dialogic's \bin\ subdirectory.
Trace Log :
In VoiceGuide v7 the Trace Logs are in VoiceGuide's \log\ subdirectory.
In VoiceGuide v6 and v5 the logging will need to be first enabled by setting the log levels to 10 in VG.INI as per below:
Trace files are created in VG's \log\ subdirectory.
Please post the traces and the VoiceGuide script used.
Please .ZIP up any trace files before forwarding them.
Direct Support :
For customers who prefer not to use the free Support Forum (for privacy reasons etc.) we offer direct support options.
Please Contact firstname.lastname@example.org for more information on direct support plans available.