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More Questions About Rvset And Rvget


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#1 Maciej 08 January 2016 - 06:26 PM

vg.RvSet_RvList $RV_LINEID, "[var_1]{$RV[Conf_LineId_1]}[var_2]{$RV[Conf_LineId_2]}[session_id]{$RV[session_id]}"

 

question is: how it works?

 

vg.RvSet $RV_LINEID, "ThisCallersRating", "medium"

or
vg.RvSet_RvList $RV_LINEID, "[CallersRating]{medium}[CallersPreference]{blue}"

 

in this case is $RV_LINEID target line to set data?

 

and

 

sReturnValue = vg.RvGet($RV_LINEID, "$RV_CALLLENGTH")

 

 

is that $RV_LINEID a source line of data?

 

 

 

We have call client - Agent 1

how to transfer some data from client Line to Agent 1 line?



#2 SupportTeam 09 January 2016 - 03:06 AM

in this case is $RV_LINEID target line to set data?

 

Yes.

 

is that $RV_LINEID a source line of data?

 

Yes.

 

how to transfer some data from client Line to Agent 1 line?

 

Just use the LineID of the 2nd line. eg:

 

vg.RvSet $RV[id_of_2nd_line], "ThisCallersRating", "medium"

vg.RvSet_RvList $RV[id_of_2nd_line], "[CallersRating]{medium}[CallersPreference]{blue}"


Please also see:

http://voiceguide.co...showtopic=12193

also note that line:

sReturnValue = vg.RvGet($RV_LINEID, "$RV_CALLLENGTH")


can just be replaced with

sReturnValue = "$RV_CALLLENGTH"

as the intent is just to retrieve the $RV value for current line anyway, so you can just let that $RV be replaced with current value.

 

or, as $RV_CALLLENGTH is always a numeric value that line can just be:

sReturnValue = $RV_CALLLENGTH

 

 

Also, the line:

 

sReturnValue = vg.RvGet($RV_LINEID, "$RV_CALLLENGTH")

 

would actually set sReturnValue to an empty string  as before running the scirpt that line would be changed to something like this:

 

sReturnValue = vg.RvGet($RV_LINEID, "23")

 

(if current call length is 23 seconds)

 

To stop the $RV from being replaced before running the script the $ needs to be omitted.

 

so line would need to be something like this:

 

sReturnValue = vg.RvGet($RV_LINEID, "RV_CALLLENGTH")

 

or probably this:

 

sReturnValue = vg.RvGet($RV[some_other_lineid], "RV_CALLLENGTH")



#3 Maciej 25 November 2016 - 11:27 PM

How to store variable $RV[session_id] from channel $RV[caller_lineid] on channel $RV[agent1_line_id] as $RV[otherLine_session_id]  ?

142049.860   5  89  30       rv    replace start
------------------------------
set vg = CreateObject("vgServices.CommandLink")
sReturnValue = vg.RvGet($RV[caller_lineid], "$RV[session_id]")
vg.Run_ResultReturn $RV[agent1_line_id], "[otherLine_session_id]{" & sReturnValue & "}"
set vg = Nothing
------------------------------
142049.860   5  89  30       rv    replace end   [set vg = CreateObject("vgServices.CommandLink")
sReturnValue = vg.RvGet(13, "ID20161125_142007_43_5_68120")
vg.Run_ResultReturn 89, "[otherLine_session_id]{" & sReturnValue & "}"
set vg = Nothing]
142049.860   5  89  30       not saving script (strIni_moduleRunScript_SaveToFile not set)
142049.860   5  89  30       runscr waiting. wait=1, calling iModuleIdx=944 (setting iRunWait_VgmIdx to 944)
142049.860   5  89  30       moh file not specified
142049.860   5  89  30       runscr call ClearScript Execute
142049.860   5  89  30       runscr new VBScriptEngine call
142049.861   5  89  30       runscr .Execute call
142049.861  41         rem   remoting link constructor activated: vgServices_CommandLink
142049.862  41  13   5 rem   RvGet ID20161125_142007_43_5_68120
142049.862  41  13   5       rv    replace start [$RV[ID20161125_142007_43_5_68120]]
142049.862  41               rv    dbg   rv_retrieve did not find [ID20161125_142007_43_5_68120]
142049.862  41  13   5       rv    replace end   []
142049.862  41  13   5       RvGet eval assuming simple name: sRvInput=$RV[ID20161125_142007_43_5_68120], sRvOutput=
142049.862  41  89  30 rem   Run_ResultReturn [[otherLine_session_id]{}] 24
142049.863  41  89  30       q_scr +     cmdRun_ResultReturn 0
142049.863   9  89  30       q_scr run   cmdRun_ResultReturn sCode=[] iActionID=0, crn=0 [0|0|0|0|0][[otherLine_session_id]{}|||||] 00:00:00 max:4|00:00:00.0460026
142049.863   9  89  30       Run_ResultReturn_InqScr rv return
142049.863   9  89  30       rvns  add   otherLine_session_id|
142049.863   5  89  30       engineVbs dispose call





#4 SupportTeam 27 November 2016 - 02:10 AM

How to store variable $RV[session_id] from channel $RV[caller_lineid] on channel $RV[agent1_line_id] as $RV[otherLine_session_id]  ?

 

 

Please see this script:

 

set vg = CreateObject("vgServices.CommandLink")

 

mySessionId = vg.RvGet($RV[caller_lineid], "RV[session_id]")

vg.RvSet $RV[agent1_line_id], "otherLine_session_id", mySessionId

 

vg.Run_ResultReturn $RV_LINEID, "Success"

set vg = Nothing

 

 

 

Please note that if a line like below is used in the ran VBScript:

 

sReturnValue = vg.RvGet($RV[caller_lineid], "$RV[session_id]")

 

Then the $RV[session_id] will be replaced with its value (from the current line) before the script is ran.

In most RvGet() calls the "$" should not be included in the expression of what $RVs should be retrieved.