A Couple Of Crashing Issues.

[Guest dtrivedi]

Hello,

 

we're having a couple of crashing issues with both Voiceguide and with our D4PCIs.

 

First, the D4PCI sometimes display a PlaySoundStart error. The application will be running fine and then after a while, we'll get the PlaySoundStart error which will just hangup on the caller. After that, we MUST reboot otherwise it will not work (restarting the dialogic service doesn't help).

 

I've looked at the Event viewer and I've seen two errors that might cause this.

 

Source dlgc_log

Type: Warning

Description: UNCM_GetValueEx() failed. Family - D/x1D-PCI, Device - D/4PCI #2 in slot 0/9, Variable - BusType, Requested data not found in NCM data Storage

 

And

 

Source: dlgc_log

Type: Warning

Description: Cannot find timeslot requirements file: D:\Progra~1\Dialogic\cfg\sctscfg. Exiting timeslot assignment program.

 

I'm almost positive that this is not a physical hardware issue because we never had these problems when we were working on the old version of the script. It might be a driver issue though. I'm looking for some insight from you guys. I've attached our logs at level 10 where these issues started occuring.

 

We're using SR5.1.1 on a Windows 2000 Server 1.1 Ghz 512 RAM.

 

I use a lot of VB script in the code (see my last post on these boards) where I access the vg.CommandLink (although I never play prompts from within that module).

 

I was also checking out this topic here and it looks like his upgrade to SR6.0 helped him but he removed the D4PCI cards, which I'm hesistant to do so simply because they worked so well with the older version of the script.

 

Second, Voiceguide will just up and crash for no discernable reason. I'm not sure why that is. One second it'll be there, and the next it's gone without an error message or anything. This happened around 8:47 in the logs. (you can see where I restarted the VG system).

 

I'm not sure why that is, because the system operates normally up till the crash. I don't get the PlaySoundStart errors at all before it goes down so I don't think the two errors are related.

I've attached logs for this as well.

 

I've also attached my scripts

 

 

any assistance you can provide will be greatly appreciated.

 

Thanks,

Dilip

scripts.zip

D4PCIPlaySoundStart.zip

VoiceGuideCrash.zip

[SupportTeam]

You should be using "VoiceGuide for Dialogic" when using a Dialogic card.

 

Dialogic's TAPI/Wave drivers have problems - as you are finding out. These are known and are the reason why the Dialogic’s TAPI drivers which came with SR5.x should not be used. "VoiceGuide for Dialogic" does not use TAPI/Wave

 

You will have to uninstall the TAPI version of VoiceGuide (backup your scripts first) and install "VoiceGuide for Dialogic".

 

VG for Dialogic uses 8kHz sound files so you will need to change over your sound files to this format.

 

We'd recommend moving to SR6.0 as well.

 

I was also checking out this topic here and it looks like his upgrade to SR6.0 helped him but he removed the D4PCI cards,

That was a very different situation to yours. That post had to do with CT/SC Bus equipped Dialogic cards not being linked by CT/SC Bus cable to other Dialogic cards in system...

 

This is an example of another user who had problems using "VG for TAPI" on Dialogic cards like you do:

http://voiceguide.com/forums/index.php?showtopic=3867