Call Transfer Issue

[Dan Clements]

Can anyone tell me what is happening here? I am trying to trasfer a call, detect if no answer, or busy and then move on to another line.

 

VG dials the ext ok and rings it for 3 to 4 rings about 10 to 13 sec's then it hangs up??

 

Thanks

Dan Clements

 

140656.23 1 timer clear

140656.27 1 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

140656.68 1 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

140656.68 1 event EV_TIMEOUT_READYTOBEGINTRANSFER, code=9012, state=1901

140656.68 1 LsXfer_1_Start : 9012(EV_TIMEOUT_READYTOBEGINTRANSFER),EV_TIMEOUT_READYTOBEGINTRANSFER,0,0,0,,,

140656.70 1 path {EV_TIMEOUT_READYTOBEGINTRANSFER} not found

140656.70 1 timeout on transfer attempt set by VG.INI [PBX] AnnouncedTransfersMaxWaitTime (30 sec)

140656.70 1 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

140656.70 1 state [Call Front Desk] Monitored Hookflash Transfer to ,201

140657.45 1 tw PlayEnd 1 0

140657.45 1 play end id=0, (current ID)

140657.45 1 event EV_PLAY_FINISHED, code=8001, state=1902

140657.45 1 LsXfer_2_OnEndHook1PlayDestNbr 8001,EV_PLAY_FINISHED,0,0,0,,,

140657.46 1 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

140657.46 1 event TDX_DIAL, code=132, state=1902

140657.46 1 LsXfer_2_OnEndHook1PlayDestNbr 132,TDX_DIAL,0,0,0,,,

140657.50 1 VG.INI [PBX] Transfer_Prefix_PauseAfter = 2 sec

140657.50 1 timer set 2 EV_TIMEOUT_Transfer_Prefix_PauseAfter

140659.42 1 timer fired EV_TIMEOUT_Transfer_Prefix_PauseAfter

140659.42 1 event EV_TIMEOUT_Transfer_Prefix_PauseAfter, code=9030, state=1902

140659.42 1 LsXfer_2_OnEndHook1PlayDestNbr 9030,EV_TIMEOUT_Transfer_Prefix_PauseAfter,0,0,0,,,

140659.43 1 Dial(,201, cp on) call

140659.43 1 Dial(,201) ok

140659.44 1 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

140704.34 1 tw DialogicEvent 134,TDX_CST,199,0,0,DE_TONEON,TID_RNGBK1,

140704.34 1 event RINGBACK, code=134, state=1903

140704.34 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 134,RINGBACK,199,0,0,DE_TONEON,TID_RNGBK1,

140704.34 1 event TID_RNGBK1, code=134, state=1903

140704.36 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 134,TID_RNGBK1,199,0,0,DE_TONEON,TID_RNGBK1,

140704.36 1 event TDX_CST, code=134, state=1903

140704.36 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 134,TDX_CST,199,0,0,DE_TONEON,TID_RNGBK1,

140707.40 1 tw DialogicEvent 134,TDX_CST,199,0,0,DE_TONEON,TID_RNGBK1,

140707.40 1 event RINGBACK, code=134, state=1903

140707.41 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 134,RINGBACK,199,0,0,DE_TONEON,TID_RNGBK1,

140707.41 1 event TID_RNGBK1, code=134, state=1903

140707.41 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 134,TID_RNGBK1,199,0,0,DE_TONEON,TID_RNGBK1,

140707.42 1 event TDX_CST, code=134, state=1903

140707.42 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 134,TDX_CST,199,0,0,DE_TONEON,TID_RNGBK1,

140708.47 1 tw DialogicEvent 133,TDX_CALLP,10,1,0,TDX_CALLP,CR_CNCT,CON_CAD

140708.48 1 event CADENCE, code=133, state=1903

140708.48 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 133,CADENCE,10,1,0,CR_CNCT,CON_CAD,

140708.48 1 event CONNECT, code=133, state=1903

140708.49 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 133,CONNECT,10,1,0,CR_CNCT,CON_CAD,

140708.49 1 event CON_CAD, code=133, state=1903

140708.50 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 133,CON_CAD,10,1,0,CR_CNCT,CON_CAD,

140708.50 1 event CR_CNCT, code=133, state=1903

140708.50 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 133,CR_CNCT,10,1,0,CR_CNCT,CON_CAD,

140708.51 1 event TDX_CALLP, code=133, state=1903

140708.51 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 133,TDX_CALLP,10,1,0,CR_CNCT,CON_CAD,

140708.52 1 LsXfer_3 CR_CNCT on an XT_HOOK_MONITORED

140708.54 1 xfer dial

140708.57 1 tw PlayEnd 1 0

140708.57 1 play end id=0, (current ID)

140708.57 1 event EV_PLAY_FINISHED, code=8001, state=1905

140708.58 1 LsXfer_5A : 8001(EV_PLAY_FINISHED),EV_PLAY_FINISHED,0,0,0,,,

140708.58 1 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

140708.59 1 event TDX_DIAL, code=132, state=1905

140708.59 1 LsXfer_5A : 132(EV_UNKNOWN_132),TDX_DIAL,0,0,0,,,

140708.60 1 sXferDialResult_SuccOrFail=

140708.61 1 rv add [Hangup Time]{8/25/2005 2:07:08 PM}

140708.61 1 state Hanging up call... [LsXfer_5A]

140708.62 1 HangupCall_Common hCall=1

140708.63 1 rec RecSoundStop ok

140708.64 1 play PlaySoundStop ok

140708.64 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

140708.64 1 fnHangupCall end

140708.69 1 event callstate IDLE 1 0 0

140708.70 1 WorkingMode@Idle=

140708.70 1 timer clear

140708.71 1 rec RecSoundStop ok

140708.72 1 play PlaySoundStop ok

140708.73 1 rv add [CallEndTime]{8/25/2005 2:07:08 PM}

140708.84 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

140708.84 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

140708.85 1 event TDX_SETHOOK, code=135, state=900

140708.85 1 LsAwaitingCalls EV_UNKNOWN_135

140709.76 1 timer fired EV_TIMEOUT_TIMETOREINITLINE

140709.76 1 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900

140709.77 1 init atidle reinit : start

140709.77 1 init atidle reinit iConferenceOtherLegLid=-1

140709.77 1 init atidle reinit : reset all LineState variables

140709.78 1 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

140709.78 1 state Waiting for a call...

140710.08 1 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

140710.08 1 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=900

140718.18 0 sys cleanup Start

140718.25 0 sys cleanup End

[SupportTeam]

What does the ringback sound like when the destination extension is ringing?

Have you set the ringback sound definition to match in the ConfigLine.xml file?

 

Can you please record the ringback sound, .zip it up and post here.

[Dan Clements]

Awesome reply times!!!Over all your tech support is 2nd to none!

 

The attached Zip file is my ConfigLine file, the ringback, and a busy tone from my PBX, KCE FX416. The ring back is quick and only one tone, as VG hangs up right after it is issued. I have downloaded Audacity, but am not sure how to read it all. Maybe a few pointers on how to determine the essentials will help as I am sure I'll have issues with the other tones needed. The Attached ConfigLine file has only been modified to what I could decipher the busy tone to be. The may give you some idea of what I am thinking when I use Audacity. I use the plot spectrum tool to read the Hz of the largest energy peak. I am not sure if this is the way to do so. I also don't know how to determine deviation or a 2nd frequency tone, or how to measure the time off and on.

 

Dan

[Dan Clements]

Zip attached

Tones_and_ConfigLine.zip

[Dan Clements]

Ok I got a better copy of a ringback tone, and saw someother post on how to use Audacity and came up with a 400Hz ring tone with 1 sec on and 2 off. I set my Configline tinback tones to 400 both freq's, dev 50, on time 100 dev 40, off time 200 dev 40.

 

Now I get a call trasfer of 3 rings before the call is hung up. Attached is the new trace log and the better ringback file.

 

Thansk for any help you can give: Dan

 

 

130516.12 1 LsXfer_2_OnEndHook1PlayDestNbr 9030,EV_TIMEOUT_Transfer_Prefix_PauseAfter,0,0,0,,,

130516.12 1 Dial(,201, cp on) call

130516.13 1 Dial(,201) ok

130516.13 1 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

130521.02 1 tw DialogicEvent 134,TDX_CST,199,0,0,DE_TONEON,TID_RNGBK1,

130521.02 1 event RINGBACK, code=134, state=1903

130521.03 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 134,RINGBACK,199,0,0,DE_TONEON,TID_RNGBK1,

130521.03 1 event TID_RNGBK1, code=134, state=1903

130521.04 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 134,TID_RNGBK1,199,0,0,DE_TONEON,TID_RNGBK1,

130521.04 1 event TDX_CST, code=134, state=1903

130521.04 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 134,TDX_CST,199,0,0,DE_TONEON,TID_RNGBK1,

130524.10 1 tw DialogicEvent 134,TDX_CST,199,0,0,DE_TONEON,TID_RNGBK1,

130524.10 1 event RINGBACK, code=134, state=1903

130524.11 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 134,RINGBACK,199,0,0,DE_TONEON,TID_RNGBK1,

130524.11 1 event TID_RNGBK1, code=134, state=1903

130524.11 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 134,TID_RNGBK1,199,0,0,DE_TONEON,TID_RNGBK1,

130524.12 1 event TDX_CST, code=134, state=1903

130524.12 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 134,TDX_CST,199,0,0,DE_TONEON,TID_RNGBK1,

130525.19 1 tw DialogicEvent 133,TDX_CALLP,10,1,0,TDX_CALLP,CR_CNCT,CON_CAD

130525.19 1 event CADENCE, code=133, state=1903

130525.20 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 133,CADENCE,10,1,0,CR_CNCT,CON_CAD,

130525.20 1 event CONNECT, code=133, state=1903

130525.20 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 133,CONNECT,10,1,0,CR_CNCT,CON_CAD,

130525.21 1 event CON_CAD, code=133, state=1903

130525.21 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 133,CON_CAD,10,1,0,CR_CNCT,CON_CAD,

130525.21 1 event CR_CNCT, code=133, state=1903

130525.22 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 133,CR_CNCT,10,1,0,CR_CNCT,CON_CAD,

130525.22 1 event TDX_CALLP, code=133, state=1903

130525.23 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 133,TDX_CALLP,10,1,0,CR_CNCT,CON_CAD,

130525.23 1 LsXfer_3 CR_CNCT on an XT_HOOK_MONITORED

130525.23 1 xfer dial

130525.27 1 tw PlayEnd 1 0

130525.27 1 play end id=0, (current ID)

130525.28 1 event EV_PLAY_FINISHED, code=8001, state=1905

130525.28 1 LsXfer_5A : 8001(EV_PLAY_FINISHED),EV_PLAY_FINISHED,0,0,0,,,

130525.28 1 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

130525.29 1 event TDX_DIAL, code=132, state=1905

130525.29 1 LsXfer_5A : 132(EV_UNKNOWN_132),TDX_DIAL,0,0,0,,,

130525.30 1 sXferDialResult_SuccOrFail=

130525.30 1 rv add [Hangup Time]{8/26/2005 1:05:25 PM}

130525.30 1 state Hanging up call... [LsXfer_5A]

130525.31 1 HangupCall_Common hCall=1

130525.32 1 rec RecSoundStop ok

130525.33 1 play PlaySoundStop ok

130525.33 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

130525.33 1 fnHangupCall end

130525.38 1 event callstate IDLE 1 0 0

130525.39 1 WorkingMode@Idle=

130525.39 1 timer clear

130525.40 1 rec RecSoundStop ok

130525.41 1 play PlaySoundStop ok

130525.42 1 rv add [CallEndTime]{8/26/2005 1:05:25 PM}

130525.52 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

130525.52 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

130525.52 1 event TDX_SETHOOK, code=135, state=900

130525.52 1 LsAwaitingCalls EV_UNKNOWN_135

130526.43 1 timer fired EV_TIMEOUT_TIMETOREINITLINE

130526.45 1 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900

130526.45 1 init atidle reinit : start

130526.45 1 init atidle reinit iConferenceOtherLegLid=-1

130526.45 1 init atidle reinit : reset all LineState variables

130526.45 1 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

130526.46 1 state Waiting for a call...

130526.77 1 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

130526.77 1 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=900

ringback.zip

[Dan Clements]

Did someone see this post? I noticed answers to post on the 28th and 29th after this one?

[SupportTeam]

Still looking into this one...

[Dan Clements]

Any luck yet??

[Dan Clements]

??? anything ???

[ktruk]

Dan, I got the same answer months ago and am still waiting for some sort of answer :-(

 

see: http://voiceguide.com/forums/index.php?showtopic=3051

 

Reluctantly, I have reverted back to the TAPI (Standard VG) product as I was unable to get a working solution here, which is both frustrating and disappointing.

[Dan Clements]

Has this thread been closed? I have had no response? Please let me know if this issue can be solved or not.

 

Thanks

Dan

[SupportTeam]

This one has posed us a bit of a problem.

 

We have had a few users report persistent problems with "Vg for Dialogic" with false connection reports on outgoing calls and transfers when the destination phone was still ringing or was busy.

 

Most often the ringback and busy tones was just not set right, so the Dialogic card reported that the call must be connected as it has not heard the ringback or busy tone at all.

 

Looking at the sound files and ConfigLine.xml attached earlier in this thread we can see that the busy tone (TID_BUSY1) appears to be set right in ConfigLine.xml, but the Ringback recording does not match the TID_RNGBK1 setting in the ConfigLine.xml

 

You mention that the TAPI version of VG is working OK, which is taken to mean that on outgoing calls when the destination phone is just ringing you do not get 'false connections reported. Please confirm that that's the case.

 

In the latest version of VG for Dialogic (v6.0.2214) we have changed the way that call progress detection is initialized with the Dialogic card - and it does look like this has fixed the problem for another client.

 

Please update to that latest version and then try test calls with ConfigLine.xml file's entry for TID_RNGBK1 set to :

<Tone Name="Call Progress Tone TID_RNGBK1">

<Notes>The Double ringback</Notes>

<ID>TID_RNGBK1</ID>

<Freq1>390</Freq1>

<Freq1Dev>50</Freq1Dev>

<Freq2>0</Freq2>

<Freq2Dev>0</Freq2Dev>

<On>80</On>

<OnDev>60</OnDev>

<Off>200</Off>

<OffDev>100</OffDev>

<Count>1</Count>

</Tone>

as well as to the default value:

<Tone Name="Call Progress Tone TID_RNGBK1">

<Notes>Ringback 1 Default Setting</Notes>

<ID>TID_RNGBK1</ID>

<Freq1>438</Freq1>

<Freq1Dev>138</Freq1Dev>

<Freq2>0</Freq2>

<Freq2Dev>0</Freq2Dev>

<On>130</On>

<OnDev>105</OnDev>

<Off>400</Off>

<OffDev>200</OffDev>

<Count>1</Count>

</Tone>

Please let us know what outcomes you get on your system and post traces from this latest version if you still have problems.

[Dan Clements]

After several months off, I am back revisiting this issue.

 

I have now upgraded to V 6.0.3095 Pro 4 Line.

 

I Have NOANSWER, CONNECT, and BUSY PATHS defined.

 

I have set ringback both ways as suggested, This is the event log with Configline.XML useing the 390 Freq1 option.

 

I get same results with it set at default.

 

The call just hangs up (no timeout or fail defined), as if VG in not detecting a no answer.

 

Thanks

Dan

 

 

151415.41 4 tw dtmf 1 (4,49,49)

151415.41 4 event 1, iCode=49 state=1100

151415.42 4 LsPlayMsg 1,1

151415.42 4 next module is [Live trasfer] (idx=17)

151415.46 4 play PlayStop ok

151415.46 4 rv add [Open]{1}

151415.46 4 fn RunModule start [Transfer Call,[Live trasfer],17,,]

151415.48 4 timer clear

151415.49 4 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

151415.49 4 tw PlayEnd 4 359157

151415.49 4 play end id=359157, (current ID)

151415.50 4 event EV_PLAY_FINISHED, iCode=8001 state=1901

151415.52 4 LsXfer_1_Start : 8001(EV_PLAY_FINISHED),EV_PLAY_FINISHED,0,0,0,,,

151415.52 4 path {EV_PLAY_FINISHED} not found

151415.52 4 tw DialogicEvent 129,TDX_PLAY,359157,0,0,,,

151415.52 4 event TDX_PLAY, iCode=129 state=1901

151415.53 4 LsXfer_1_Start : 129(EV_UNKNOWN_129),TDX_PLAY,359157,0,0,,,

151415.53 4 path {TDX_PLAY} not found

151415.83 4 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

151415.83 4 event EV_TIMEOUT_READYTOBEGINTRANSFER, iCode=9012 state=1901

151415.84 4 LsXfer_1_Start : 9012(EV_TIMEOUT_READYTOBEGINTRANSFER),EV_TIMEOUT_READYTOBEGINTRANSFER,0,0,0,,,

151415.84 4 path {EV_TIMEOUT_READYTOBEGINTRANSFER} not found

151415.84 4 timeout on transfer attempt set by VG.INI [PBX] AnnouncedTransfersMaxWaitTime (30 sec)

151415.84 4 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

151415.85 4 state [Live trasfer] Monitored Hookflash Transfer to ,201

151416.35 4 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

151416.35 4 event TDX_DIAL, iCode=132 state=1902

151416.36 4 LsXfer_2_OnEndHook1PlayDestNbr 132,TDX_DIAL,0,0,0,,,

151416.38 4 VG.INI [PBX] Transfer_Prefix_PauseAfter = 2 sec

151416.39 4 timer set 2 EV_TIMEOUT_Transfer_Prefix_PauseAfter

151416.39 4 tw PlayEnd 4 0

151416.39 4 play end id=0, (current ID)

151416.40 4 event EV_PLAY_FINISHED, iCode=8001 state=1902

151416.40 4 LsXfer_2_OnEndHook1PlayDestNbr 8001,EV_PLAY_FINISHED,0,0,0,,,

151418.30 4 timer fired EV_TIMEOUT_Transfer_Prefix_PauseAfter

151418.30 4 event EV_TIMEOUT_Transfer_Prefix_PauseAfter, iCode=9030 state=1902

151418.30 4 LsXfer_2_OnEndHook1PlayDestNbr 9030,EV_TIMEOUT_Transfer_Prefix_PauseAfter,0,0,0,,,

151418.32 4 Dial(,201, cp on) call

151418.71 4 Dial(,201) ok

151418.71 4 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

151448.82 4 timer fired EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

151448.82 4 event EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG, iCode=9021 state=1903

151448.83 4 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 9021,EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG,0,0,0,,,

151448.83 4 Transfer timed out

151448.83 4 xfer dial !

151449.36 4 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

151449.36 4 event TDX_DIAL, iCode=132 state=1906

151449.37 4 LsXfer_5B : 132(EV_UNKNOWN_132),TDX_DIAL,0,0,0,,,

151449.37 4 sXferDialResult_SuccOrFail=

151449.38 4 XferGoDownSpecifiedPath iXferModule_PathsToTake_Max=3 (1)=timeout (2)= (3)=

151449.38 4 path 'timeout' not found

151449.38 4 False path not defined - hangup call (iXferType=12)

151449.38 4 timer set 1 EV_TIMEOUT_HANGUP

151449.39 4 tw PlayEnd 4 0

151449.39 4 play end id=0, (current ID)

151449.39 4 event EV_PLAY_FINISHED, iCode=8001 state=1906

151449.40 4 LsXfer_5B : 8001(EV_PLAY_FINISHED),EV_PLAY_FINISHED,0,0,0,,,

151450.35 4 timer fired EV_TIMEOUT_HANGUP

151450.35 4 event EV_TIMEOUT_HANGUP, iCode=9001 state=1906

151450.36 4 LsXfer_5B : 9001(EV_TIMEOUT_HANGUP),EV_TIMEOUT_HANGUP,0,0,0,,,

151450.36 4 HangupCall start (Default Handler 60: 9001)

151450.36 4 rv add [Hangup Time]{3/29/2006 3:14:50 PM}

151450.37 4 state Hanging up call... [Default Handler 60: 9001]

151450.37 4 HangupCall_Common hCall=4

151450.38 4 rec RecSoundStop ok

151450.39 4 play PlayStop ok

151450.39 4 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

151450.39 4 fnHangupCall end

151450.45 4 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

151450.46 4 event TDX_SETHOOK, iCode=135 state=900

151450.46 4 LsAwaitingCalls EV_UNKNOWN_135

151450.47 4 event callstate IDLE 4 1,0,0

151450.47 4 WorkingMode@Idle=

151450.47 4 set LineState().hCall = 0 LineEvCallState-LINECALLSTATE_IDLE

151450.48 4 timer clear

151450.49 4 rec RecSoundStop ok

151450.49 4 play PlayStop ok

151450.49 4 rv add [CallEndTime]{3/29/2006 3:14:50 PM}

151450.65 4 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

151451.56 4 timer fired EV_TIMEOUT_TIMETOREINITLINE

151451.56 4 event EV_TIMEOUT_TIMETOREINITLINE, iCode=9008 state=900

151451.57 4 init atidle reinit : start

151451.57 4 init atidle reinit iConferenceOtherLegLid=-1

151451.57 4 init atidle reinit : reset all LineState variables

151451.58 4 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT

151451.58 4 state Waiting for a call...

151453.60 4 timer fired EV_TIMEOUT_AFTERIDLE_ALLOWOUT

151453.60 4 event EV_TIMEOUT_AFTERIDLE_ALLOWOUT, iCode=9013 state=900

[Dan Clements]

Of the three paths, Busy works. Connect hangs up the call, but dosn't take the CONNECT path, and NOASWER is as above.

 

Thanks

Dan

[SupportTeam]

Trace shows that the Monitored transfer timed out awaiting for an answer. The system is looking for a "timeout" path in this situation, and as neither the timeout path or a 'fail' path was not defined then the call is ended.

151449.38 4 path 'timeout' not found

151449.38 4 False path not defined - hangup call (iXferType=12)

When posting traces/scripts please .ZIP them up and post them as attachments.

[Dan Clements]

Will do.

 

I do understand VG is looking for a time out or fail However, I have a NOANSWER path defined. How is a Noanswer recognized or different form a time out?

 

For the meantime I have set fail path so that the script will run.

[SupportTeam]

NOANSWER is returned by Dialogic after about 60 (or 90?) seconds.

On this system a timeout occurs beforehand - the timeout is set in VG .INI file in this case:

151415.84 4 timeout on transfer attempt set by VG.INI [PBX] AnnouncedTransfersMaxWaitTime (30 sec)

151415.84 4 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

Change the timeout in VG.INI to say 120 seconds and you should see the NOANSWER from Dialogic call progress monitor after 60 or 90 seconds.