Voice Guide Dont Play Any Thing Help Me

[Guest lalit]

look i have downloaded the voice guide 5.1.8 for dialogic hope thas ok .as i am on win 2000 with D4/PCI card and when i use voice guide application staus come waiting for call

when call comes it picks the call but dont paly the script s

its hang up so what coud be the problem i have tried the given VGS files as well as my vgs same happnes ..

help me

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

 

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

[Guest lalit]

s u asked for the print of the log file its here

 

 

121736.38 7 linedevstate 2048 0 0

121736.41 7 callstate OFFERING 65672 0 4

121736.41 7 Answer the call at 2/20/2004 12:17:36 PM

121736.41 7 lineAnswer(65672) => 65655

121736.42 7 callinfo CALLEDID

121736.42 7 callinfo ORIGIN

121736.42 7 ring 0

121736.95 7 callstate CONNECTED 65672,1,0

121736.97 7 WorkingModeTAPI@Connected=

121736.97 7 WorkingModeScript@Connected=

121736.00 7 Inband detection not enabled

121736.00 7 StartLoadedVgs at 2/20/2004 12:17:36 PM

121737.02 7 tapi Reply (LineEvReply) ok 65655 0

121737.02 7 [Get Client ID] Number Input

121737.02 7 [Get Client ID] Playing (PayGetId.wav)

121737.03 7 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32] file[PayGetId.wav]

121737.03 7 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]

121737.03 7 Hanging up call... [srlib PlaySoundStart]

121737.05 7 RecSoundStop ok

121737.05 7 PlaySoundStop err=0

121737.05 7 fnHangupCall end

121737.06 7 tapie PlayEnd old line=7 0 662468

121737.06 7 tapie PlayEnd old line=7 0 662468

121738.98 7 linedevstate 2048 0 0

121738.00 7 callstate IDLE 65672 0 0

121738.00 7 WorkingMode@Idle=

121739.02 7 tapi Reply (LineEvReply) ok 65638 0

121740.08 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

121740.08 7 ReinitTelephony due to IDLE

121740.08 7 tapic lineDeallocateCall(MainCall:65672) 0

121740.23 7 lineOpen(7) => 0

121740.25 7 Waiting for a call...

121740.25 7 LineHandle=65621

[SupportTeam]

Have you installed the Dialogic's Wave drivers as per the installation instructions in VG Help file?

 

Relevant page from VGs Help file is also online at:

http://www.voiceguide.com/vghelp/html/Inst...allDialogic.htm

[Guest lalit]

thankx now its working fine

so now tell me that VG is a free ware or i have to buy lisence as i want to develop some application on this ..

tell the details will this expire after some time ...

[SupportTeam]

You need to buy a license.

 

Trial version limitations: Needs restarting every 1 hour. VG Dialer will only call up to 10 telephone numbers. 20 module script limit. Can control 4 lines. Apart from the just stated, all features of Enterprise version available.

 

see:

http://voiceguide.com/vgFeatures.htm

and

https://bne052v.webcentral.com.au/vs7822_se...re/vg4order.htm

[Guest lalit]

what if i want to purchase the software .. tell e the cost

problem i want that when the ring comes on VG then it picks the line after 2 rings what if i want o make it pick the line and start recording when some one picks the phone

reply plz

[SupportTeam]

The license costs are listed on the orders page:

 

https://bne052v.webcentral.com.au/vs7822_se...re/vg4order.htm

 

what if i want o make it pick the line and start recording when some one picks the phone

It is not possible to determine if the handset connected "in parallel" had been picked up.

To record calls VG much answer the call and start recording - it can start playing a sound file over speakers first before starting recording to alert people that a call should be answered.

Then after VG answered the phone (and started recording) the other handset can be picked up.

[Guest lalit]

as per our conversation on voice logger . my requirement is that when a call center agent picks up the call then immediately his/her conversation should get recorded what can be the alternative ;(

[SupportTeam]

You should probably look into getting a dedicated passive call recorder, see companies like www.nice.com