deanm Report post Posted 04/02/2004 05:37 AM I have purchased a D4 JCT dialogic card new from the US and running VG 5.7001. in Australia. I am unable to blind transfer or dial and conference transfer it just hangs up the call when I do either. Its detecting live callers vs answering machine ok (not perfectly) I have a feeling its probably in the dialogic settings but have no idea where to start or if there are any particular settings I should change to make it work better in Australia Also I know you will probably ask me to post the call logs, do I just open the vgl file in notepad and copy/paste the info. It just doesnt look like the logs that other people have posted Thanks Share this post Link to post
deanm Report post Posted 04/02/2004 05:46 AM FYI, Its s simple script call in and press 2 to be transferred. This is what I see when I open the logs in notepad <$RV_STARTTIME>2/04/2004 3:13:44 PM</$RV_STARTTIME><$RV_DEVICEID>5</$RV_DEVICEID><$RV_CIDNAME></$RV_CIDNAME><$RV_CIDNUMBER></$RV_CIDNUMBER><Intro Message>2</Intro Message><Hangup Time>2/04/2004 3:14:01 PM</Hangup Time> Looks very different to what other people post from their logs But this is the actual script which looks more like it Have deleted some contact info Version=5.0 DefaultModuleDisplayHeight= StartModule=Intro Message RunAtHangup= StartWithoutAnswer=0 CtmAsiName= [intro Message] Type=Play DispSize=69 Txt=Play a sound file, then await a response... Replay=2,5 strTtsText=Hi, You have reached the offices of XXXXXXX. To hear a demonstration of the XXXXXXX service press 1, for sales enquiries press 2, If you are a XXXXX to inform us of a cancellation press 3, For all other inquiries press 4 on {1} goto [c:\XXXXXX\main_demo.vgs|Booking] on {2} goto [Transfer Dean] on {4} goto [Transfer Call Centre] Position=136,20 [Transfer Dean] Type=Transfer Call DispSize=69 Txt=Transfer to Deans Mobile strXferDestExt=041442XXXX iXferType=5 sXfer2ndLegLinesListFile= sXferPlayWhileDialing= sXferAnnounceMsg= Position=311,102 [Transfer Call Centre] Type=Transfer Call DispSize=69 Txt=transfer to Call Centre strXferDestExt=1300367XXX iXferType=0 sXfer2ndLegLinesListFile= sXferPlayWhileDialing= sXferAnnounceMsg= Position=310,192 Share this post Link to post
SupportTeam Report post Posted 04/02/2004 06:15 AM To get VoiceGuide's Debug Printout: When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call. Also I'd recommend you use v5.2.1 instead of a v5.1.x - you can just download it from our WWW - but please read this first: http://voiceguide.com/forums/index.php?showtopic=1353 Share this post Link to post
deanm Report post Posted 04/05/2004 01:53 AM The logs are pasted below. Will install the new release. Do you continue to receive new releases after you pay the license fee? 115108.03 5 linedevstate 2048 0 0 115108.03 5 callstate OFFERING 65963 0 4 115108.03 5 Answer the call at 5/04/2004 11:51:08 AM 115108.05 5 lineAnswer(65963) => 65844 115108.05 5 callinfo CALLEDID 115108.05 5 callinfo ORIGIN 115108.05 5 ring 0 115108.58 5 callstate CONNECTED 65963,1,0 115108.58 5 WorkingModeTAPI@Connected= 115108.58 5 WorkingModeScript@Connected= 115108.59 5 Inband detection not enabled 115108.59 5 StartLoadedVgs at 5/04/2004 11:51:08 AM 115108.59 5 tapi Reply (LineEvReply) ok 65844 0 115108.59 5 [intro Message] Playing 115108.59 5 tts generate start[Hi, You have reached the offices of XXXXXX. To hear a demonstration of the XXXXXservice press 1, for sales enquiries press 2, If you are a xxxxxxx ringing to inform us of a cancellation press 3, For all other enquiries press 4] 115108.91 5 tts generate end 115108.91 5 [intro Message] Playing (C:\Program Files\VoiceGuide\data\tts5.wav) 115108.91 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\tts5.wav] 115108.91 5 RunModule PLAY end 115120.45 5 dtmf 2 (65963,50,2) 115120.45 5 LsPlayMsg 2 115120.50 5 PlaySoundStop ok 115120.94 5 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER 115120.94 5 [Transfer Dean] Dial and Conference to 0414421978 (Generate) 115120.94 5 ERROR 5.1.7001 Error_ScriptEventCode: 0:75: Path/File access error state:1900 event:9012 115120.94 5 Hanging up call... [Error_ScriptEventCode] 115120.94 5 RecSoundStop ok 115120.94 5 PlaySoundStop ok 115120.94 5 fnHangupCall end 115120.98 5 linedevstate 2048 0 0 115120.98 5 callstate IDLE 65963 0 0 115120.98 5 WorkingMode@Idle= 115120.98 5 tapi Reply (LineEvReply) ok 65861 0 115122.03 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 115122.03 5 ReinitTelephony due to IDLE start 115122.03 5 tapic lineDeallocateCall(MainCall:65963) 0 115122.13 5 lineOpen(5) => 0 115122.13 5 Waiting for a call... 115122.13 5 lineOpen(5)LineHandle=65997 Share this post Link to post
SupportTeam Report post Posted 04/05/2004 02:49 AM Please install v5.2.1 and try again. You do continue to receive new releases after paying for license - all minor release upgrades which do not have any *major* new features in them are free. eg: buyers of v5.0 which was released in July'03 can still use their registration code for current version v5.2.1 Share this post Link to post
deanm Report post Posted 04/05/2004 03:26 AM Installed the updated version and still have the problem. Logs below 132625.47 5 linedevstate 2048 0 0 132625.47 5 callstate OFFERING 65827 0 4 132625.47 5 Answer the call at 5/04/2004 1:26:25 PM 132625.47 5 lineAnswer(65827) => 66152 132625.48 5 callinfo CALLEDID 132625.48 5 callinfo ORIGIN 132625.48 5 ring 0 132626.02 5 callstate CONNECTED 65827,1,0 132626.02 5 WorkingModeTAPI@Connected= 132626.02 5 WorkingModeScript@Connected= 132626.03 5 Inband detection not enabled 132626.03 5 StartLoadedVgs at 5/04/2004 1:26:26 PM 132626.03 5 rv add [$RV_STARTTIME]{5/04/2004 1:26:26 PM} 132626.03 5 rv add [$RV_DEVICEID]{5} 132626.03 5 rv add [$RV_CIDNAME]{} 132626.03 5 AddRVns [PathApp]{C:\Program Files\VoiceGuide\} 132626.03 5 rv add [$RV_CIDNUMBER]{} 132626.03 5 tapi Reply (LineEvReply) ok 66152 0 132626.03 5 callinfo MONITORMODES 132626.03 5 TimeoutClear 132626.03 5 [intro Message] Playing 132626.03 5 tts generate start[Hi, You have reached the offices of xxxxxx. To hear a demonstration of the xxxxxxx service press 1, for sales enquiries press 2, If you are a xxxxxx ringing to inform us of a cancellation press 3, For all other enquiries press 4] 132626.03 5 tts generate wait 132626.03 5 RunModule PLAY end 132626.25 5 tts generate finish 132626.27 5 [intro Message] Playing (C:\Program Files\VoiceGuide\data\tts5.wav) 132626.27 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\tts5.wav] 132626.27 5 TimeoutClear 132626.27 5 wa(16524,74298400) 132626.27 5 callinfo MONITORMODES 132627.77 0 sys cleanup Start 132627.77 0 sys cleanup End 132639.98 5 dtmf 2 (65827,50,2) 132639.98 5 ScriptEventCode 50 iLineState=1100 132639.98 5 LsPlayMsg 2 132640.03 5 PlaySoundStop err=0 132640.03 5 rv add [intro Message]{2} 132640.03 5 TimeoutClear 132640.05 5 TimeoutSet 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER 132640.42 5 Timer fired EV_TIMEOUT_READYTOBEGINTRANSFER 132640.42 5 ScriptEventCode 9012 iLineState=1900 132640.42 5 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER 132640.42 5 TimeoutSet 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG 132640.42 5 [Transfer Dean] Dial and Conference to 0414421978 (TAPI) 132640.42 5 ERROR 5.2.1011 Error_ScriptEventCode: 0:75: Path/File access error state:1900 event:9012 132640.42 5 rv add [Hangup Time]{5/04/2004 1:26:40 PM} 132640.42 5 Hanging up call... [Error_ScriptEventCode] 132640.42 5 RecSoundStop ok 132640.42 5 PlaySoundStop err=0 132640.42 5 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 132640.42 5 fnHangupCall end 132640.47 5 linedevstate 2048 0 0 132640.47 5 callstate IDLE 65827 0 0 132640.47 5 WorkingMode@Idle= 132640.47 5 TimeoutClear 132640.47 5 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE 132640.47 5 tapi Reply (LineEvReply) ok 65981 0 132641.52 5 Timer fired EV_TIMEOUT_TIMETOREINITLINE 132641.52 5 ScriptEventCode 9008 iLineState=900 132641.52 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 132641.52 5 ReinitTelephony due to IDLE 132641.52 5 tapic lineDeallocateCall(MainCall:65827) 0 132641.61 5 lineOpen(5)=> 132641.61 5 Waiting for a call... 132641.61 5 LineHandle=66033 132641.61 5 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 132644.89 5 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 132644.89 5 ScriptEventCode 9013 iLineState=900 Share this post Link to post
SupportTeam Report post Posted 04/05/2004 04:32 AM Please post the script which you are using. Are you by any chance specifying a non-existing "on hold music" file to play which connection is made, or a non-existing "line selection" file? Error looks as if VG cannot find one of those files... Share this post Link to post
Guest dean m Report post Posted 04/05/2004 06:27 AM Script is posted.. originally didnt specify a file to play when the transfer takes place. But just added a file to play to see if that fixed it.. It didnt. inbound.vgs Share this post Link to post
SupportTeam Report post Posted 04/06/2004 01:24 AM Looks like a bug had crept into the "Dial and Conference" option... Please update your VoiceGuide directory with attached .exe VgMulti_5.2.1023.zip Share this post Link to post
deanm Report post Posted 04/06/2004 03:48 AM Thanks for that. The dial and conference option works. (although I quickly experimented with the 3 way blind conference, so I wouldnt have to tie up 2 phone lines, but it wouldnt work) details pasted below in LOG 1. I tried adding a few commas in the PBX command transfer settings to give it time to call out which didnt work either(Just a reminder Im running 4 telstra analogue lines in Australia). Ive also got another problem detailed below LOG 1 relating to a particular line. Your help is appreciated LOG 1 131845.44 7 linedevstate 2048 0 0 131845.44 7 callstate OFFERING 65748 0 4 131845.44 7 callinfo CALLEDID 131845.44 7 callinfo ORIGIN 131845.44 7 ring 0 131851.44 7 ring 2 131851.44 7 Answer the call at 6/04/2004 1:18:51 PM 131851.44 7 lineAnswer(65748) => 66124 131851.98 7 callstate CONNECTED 65748,1,0 131851.98 7 WorkingModeTAPI@Connected= 131851.98 7 WorkingModeScript@Connected= 131852.00 7 Inband detection not enabled 131852.00 7 StartLoadedVgs at 6/04/2004 1:18:52 PM 131852.00 7 AddRVns [scriptsPath]{C:\BookingAngel\} 131852.00 7 rv add [$RV_STARTTIME]{6/04/2004 1:18:52 PM} 131852.00 7 rv add [$RV_DEVICEID]{7} 131852.00 7 rv add [$RV_CIDNAME]{} 131852.00 7 AddRVns [PathApp]{C:\Program Files\VoiceGuide\} 131852.00 7 rv add [$RV_CIDNUMBER]{} 131852.00 7 tapi Reply (LineEvReply) ok 66124 0 131852.00 7 callinfo MONITORMODES 131852.00 7 TimeoutClear 131852.00 7 [intro Message] Playing 131852.00 7 tts generate start[Hi, You have reached the offices of booking angel. To hear a demonstration of the booking angel service press 1, for sales enquiry's press 2, If you are a restaurant ringing to inform us of a cancellation press 3, For all other inquiries press 4] 131852.00 7 tts generate wait 131852.00 7 RunModule PLAY end 131852.22 7 tts generate finish 131852.22 7 [intro Message] Playing (C:\Program Files\VoiceGuide\data\tts7.wav) 131852.22 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\tts7.wav] 131852.22 7 TimeoutClear 131852.22 7 wa(16524,68893700) 131852.22 7 callinfo MONITORMODES 131857.00 7 dtmf 2 (65748,50,2) 131857.00 7 ScriptEventCode 50 iLineState=1100 131857.00 7 LsPlayMsg 2 131857.05 7 PlaySoundStop err=0 131857.05 7 rv add [intro Message]{2} 131857.05 7 TimeoutClear 131857.05 7 TimeoutSet 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER 131857.48 7 Timer fired EV_TIMEOUT_READYTOBEGINTRANSFER 131857.48 7 ScriptEventCode 9012 iLineState=1900 131857.48 7 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER 131857.48 7 TimeoutSet 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG 131857.48 7 [Transfer Dean] Announced Conference to 0414421978 (Generate) 131857.48 7 tapic lineGenerateDigits(65748,!,,,0) => 0 131902.00 7 generate LINEGENERATETERM_DONE 131902.00 7 TimeoutSet 1 EV_TAPI_GENERATE 131903.06 7 Timer fired EV_TAPI_GENERATE 131903.06 7 ScriptEventCode 9602 iLineState=1900 131903.06 7 LsXferStart EV_TAPI_GENERATE 131903.06 7 TimeoutSet 1 EV_HOOKFLASHFINISHED 131904.16 7 Timer fired EV_HOOKFLASHFINISHED 131904.16 7 ScriptEventCode 9200 iLineState=1905 131904.16 7 LsXferPlayVts EV_HOOKFLASHFINISHED 131904.16 7 tapic lineGenerateDigits(65748,0414421978,0) => 0 131905.63 7 generate LINEGENERATETERM_DONE 131905.63 7 TimeoutSet 1 EV_TAPI_GENERATE 131906.67 7 Timer fired EV_TAPI_GENERATE 131906.67 7 ScriptEventCode 9602 iLineState=1905 131906.67 7 LsXferPlayVts EV_TAPI_GENERATE 131906.67 7 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits 131906.67 7 sVbsFunctionToUse=Digits 131906.69 7 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_7_SayNumber.vbs) 131906.70 7 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav 131906.70 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav] 131906.70 7 TimeoutClear 131906.70 7 wa(6941,70342101) 131906.70 7 callinfo MONITORMODES 131913.67 7 wb(70342101) 131913.72 7 Play End line[7] (id=703421) 131913.72 7 ScriptEventCode 8001 iLineState=1906 131913.72 7 LsXferPlayAnn EV_PLAY_FINISHED 131913.72 7 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG 131913.72 7 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits 131913.72 7 sVbsFunctionToUse=Digits 131913.75 7 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_7_SayNumber.vbs) 131913.77 7 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav 131913.77 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav] 131913.77 7 TimeoutClear 131913.77 7 wa(6941,71048401) 131913.77 7 callinfo MONITORMODES 131920.77 7 wb(71048401) 131920.83 7 Play End line[7] (id=710484) 131920.83 7 ScriptEventCode 8001 iLineState=1906 131920.83 7 LsXferPlayAnn EV_PLAY_FINISHED 131920.83 7 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG 131920.83 7 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits 131920.83 7 sVbsFunctionToUse=Digits 131920.84 7 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_7_SayNumber.vbs) 131920.86 7 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav 131920.88 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav] 131920.88 7 TimeoutClear 131920.88 7 wa(6941,71757801) 131920.88 7 callinfo MONITORMODES 131924.98 7 dtmf 1 (65748,49,2) 131925.00 7 ScriptEventCode 49 iLineState=1906 131925.00 7 LsXferPlayAnn 1 131925.00 7 rv add [Transfer Dean]{1} 131925.00 7 TimeoutSet 1 EV_PLAY_FINISHED 131925.05 7 PlaySoundStop err=0 131926.03 7 Timer fired EV_PLAY_FINISHED 131926.03 7 ScriptEventCode 8001 iLineState=1906 131926.03 7 LsXferPlayAnn EV_PLAY_FINISHED 131926.03 7 tapic lineGenerateDigits(65748,!,,3,0) => 0 131930.64 7 generate LINEGENERATETERM_DONE 131930.64 7 TimeoutSet 1 EV_TAPI_GENERATE 131931.72 7 Timer fired EV_TAPI_GENERATE 131931.72 7 ScriptEventCode 9602 iLineState=1906 131931.72 7 LsXferPlayAnn EV_TAPI_GENERATE 131931.72 7 PlayFinishCause=CallAccepted 131931.72 7 Success path not defined - wait till call ends (iXferType=3) 131931.72 7 TimeoutSet 1800 EV_TIMEOUT_HANGUP 132015.33 0 btn Hangup on line 7 132015.33 7 ScriptEventCode 9001 iLineState=1910 132015.33 7 LsXferWaitEndCall EV_TIMEOUT_HANGUP 132015.33 7 rv add [Hangup Time]{6/04/2004 1:20:15 PM} 132015.33 7 Hanging up call... 132015.33 7 RecSoundStop ok 132015.33 7 PlaySoundStop err=0 132015.33 7 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 132015.33 7 fnHangupCall end 132015.38 7 linedevstate 2048 0 0 132015.38 7 callstate IDLE 65748 0 0 132015.38 7 WorkingMode@Idle= 132015.38 7 TimeoutClear 132015.38 7 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE 132015.38 7 tapi Reply (LineEvReply) ok 66347 0 132016.45 7 Timer fired EV_TIMEOUT_TIMETOREINITLINE 132016.45 7 ScriptEventCode 9008 iLineState=900 132016.45 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 132016.45 7 ReinitTelephony due to IDLE 132016.45 7 tapic lineDeallocateCall(MainCall:65748) 0 132016.55 7 lineOpen(7)=> 132016.55 7 Waiting for a call... 132016.55 7 LineHandle=66296 132016.55 7 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 132019.83 7 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 132019.83 7 ScriptEventCode 9013 iLineState=900 I've also hit another bug though that means when I call in on a certain line all you hear is a tone (similar to a fax machine tone) The log for the first call is here. I then made a second call on a different line that worked fine which is pasted below it 130936.44 6 linedevstate 2048 0 0 130936.44 6 callstate OFFERING 66175 0 4 130936.44 6 callinfo CALLEDID 130936.44 6 callinfo ORIGIN 130936.44 6 ring 0 130942.44 6 ring 2 130942.44 6 Answer the call at 6/04/2004 1:09:42 PM 130942.44 6 lineAnswer(66175) => 65663 130942.98 6 callstate CONNECTED 66175,1,0 130942.98 6 WorkingModeTAPI@Connected= 130942.98 6 WorkingModeScript@Connected= 130942.98 6 Inband detection not enabled 130942.98 6 StartLoadedVgs at 6/04/2004 1:09:42 PM 130942.98 6 AddRVns [scriptsPath]{C:\BookingAngel\} 130942.98 6 rv add [$RV_STARTTIME]{6/04/2004 1:09:42 PM} 130942.98 6 rv add [$RV_DEVICEID]{6} 130942.98 6 rv add [$RV_CIDNAME]{} 130943.00 6 AddRVns [PathApp]{C:\Program Files\VoiceGuide\} 130943.00 6 rv add [$RV_CIDNUMBER]{} 130943.00 6 tapi Reply (LineEvReply) ok 65663 0 130943.00 6 callinfo MONITORMODES 130943.00 6 TimeoutClear 130943.00 6 [intro Message] Playing 130943.00 6 tts generate start[Hi, You have reached the offices of booking angel. To hear a demonstration of the booking angel service press 1, for sales enquiry's press 2, If you are a restaurant ringing to inform us of a cancellation press 3, For all other inquiries press 4] 130943.00 6 tts generate wait 130943.00 6 RunModule PLAY end 130943.22 6 tts generate finish 130943.22 6 [intro Message] Playing (C:\Program Files\VoiceGuide\data\tts6.wav) 130943.22 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\tts6.wav] 130943.22 6 TimeoutClear 130943.22 6 wa(16524,13993700) 130943.22 6 callinfo MONITORMODES 130959.77 6 wb(13993700) 130959.81 6 Play End line[6] (id=139937) 130959.81 6 ScriptEventCode 8001 iLineState=1100 130959.81 6 LsPlayMsg EV_PLAY_FINISHED 130959.81 6 TimeoutSet 5 EV_TIMEOUT_REPLAYMSG 131005.17 6 Timer fired EV_TIMEOUT_REPLAYMSG 131005.17 6 ScriptEventCode 9005 iLineState=1101 131005.17 6 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG 131005.17 6 tts generate reuse 131005.17 6 [intro Message] Playing (C:\Program Files\VoiceGuide\data\tts6.wav) 131005.17 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\tts6.wav] 131005.17 6 TimeoutClear 131005.17 6 wa(16524,16189000) 131005.17 6 callinfo MONITORMODES 131005.30 0 btn Hangup on line 6 131005.30 6 ScriptEventCode 9001 iLineState=1100 131005.30 6 LsPlayMsg EV_TIMEOUT_HANGUP 131005.30 6 rv add [Hangup Time]{6/04/2004 1:10:05 PM} 131005.30 6 Hanging up call... 131005.30 6 RecSoundStop ok 131005.36 6 PlaySoundStop err=0 131005.36 6 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 131005.36 6 fnHangupCall end 131005.39 6 linedevstate 2048 0 0 131005.41 6 callstate IDLE 66175 0 0 131005.41 6 WorkingMode@Idle= 131005.41 6 TimeoutClear 131005.41 6 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE 131005.41 6 tapi Reply (LineEvReply) ok 66330 0 131006.48 6 Timer fired EV_TIMEOUT_TIMETOREINITLINE 131006.48 6 ScriptEventCode 9008 iLineState=900 131006.48 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 131006.48 6 ReinitTelephony due to IDLE 131006.48 6 tapic lineDeallocateCall(MainCall:66175) 0 131006.58 6 lineOpen(6)=> 131006.58 6 Waiting for a call... 131006.58 6 LineHandle=65595 131006.58 6 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 131009.86 6 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 131009.86 6 ScriptEventCode 9013 iLineState=900 131029.59 7 linedevstate 2048 0 0 131029.59 7 callstate OFFERING 65886 0 4 131029.59 7 callinfo CALLEDID 131029.59 7 callinfo ORIGIN 131029.59 7 ring 0 131035.59 7 ring 2 131035.59 7 No old processes from last call (could not obtain handle) 1864, 0 I then make a second call to a different line and it works fine. (I did have the pop caller ID box checked on this line, but when this happened I changed it back to do not pop caller ID) 131035.59 7 Answer the call at 6/04/2004 1:10:35 PM 131035.59 7 lineAnswer(65886) => 65955 131036.14 7 callstate CONNECTED 65886,1,0 131036.14 7 WorkingModeTAPI@Connected= 131036.14 7 WorkingModeScript@Connected= 131036.16 7 Inband detection not enabled 131036.16 7 StartLoadedVgs at 6/04/2004 1:10:36 PM 131036.16 7 AddRVns [scriptsPath]{C:\BookingAngel\} 131036.16 7 rv add [$RV_STARTTIME]{6/04/2004 1:10:36 PM} 131036.16 7 rv add [$RV_DEVICEID]{7} 131036.16 7 rv add [$RV_CIDNAME]{} 131036.16 7 AddRVns [PathApp]{C:\Program Files\VoiceGuide\} 131036.16 7 rv add [$RV_CIDNUMBER]{} 131036.16 7 tapi Reply (LineEvReply) ok 65955 0 131036.16 7 callinfo MONITORMODES 131036.16 7 TimeoutClear 131036.16 7 [intro Message] Playing 131036.16 7 tts generate start[Hi, You have reached the offices of booking angel. To hear a demonstration of the booking angel service press 1, for sales enquiry's press 2, If you are a restaurant ringing to inform us of a cancellation press 3, For all other inquiries press 4] 131036.16 7 tts generate wait 131036.16 7 RunModule PLAY end 131036.36 7 tts generate finish 131036.36 7 [intro Message] Playing (C:\Program Files\VoiceGuide\data\tts7.wav) 131036.36 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\tts7.wav] 131036.36 7 TimeoutClear 131036.38 7 wa(16524,19307800) 131036.38 7 callinfo MONITORMODES 131051.91 7 dtmf 1 (65886,49,2) 131051.91 7 ScriptEventCode 49 iLineState=1100 131051.91 7 LsPlayMsg 1 131051.91 7 rv add [scriptEnd_Time]{6/04/2004 1:10:51 PM} 131051.91 7 rv add [scriptEnd_Goto_Script]{c:\BookingAngel\main_demo.vgs} 131051.91 7 rv add [scriptEnd_Goto_Module]{Booking} 131051.91 7 rv add [scriptStart_Time]{6/04/2004 1:10:51 PM} 131051.91 7 rv add [scriptStart_CalledFrom_Script]{C:\BookingAngel\inbound.vgs} 131051.91 7 rv add [scriptStart_CalledFrom_Module]{Intro Message} 131051.92 0 Script Load c:\BookingAngel\main_demo.vgs 131051.94 7 Loaded c:\BookingAngel\main_demo.vgs into:1 131051.94 7 AddRVns [scriptsPath]{c:\BookingAngel\} 131051.98 7 PlaySoundStop err=0 131051.98 7 rv add [booking]{1} 131051.98 7 TimeoutClear 131051.98 7 [booking] Playing 131051.98 7 tts generate start[You have recieved a booking for, 6 people, on Saturday 10th April, at 8pm. To accept this booking, and receive the customer details press 1, to reject this booking, press 2, to offer a different time or date, press 3, to repeat your Booking Angel options, press 9. Or to speak to speak to one of the booking angel team press 0.] 131051.98 7 tts generate wait 131051.98 7 RunModule PLAY end 131052.41 7 tts generate finish 131052.41 7 [booking] Playing (C:\Program Files\VoiceGuide\data\tts7.wav) 131052.41 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\tts7.wav] 131052.41 7 TimeoutClear 131052.41 7 wa(24216,20912500) 131052.41 7 callinfo MONITORMODES 131116.63 7 wb(20912500) 131116.69 7 Play End line[7] (id=209125) 131116.69 7 ScriptEventCode 8001 iLineState=1100 131116.69 7 LsPlayMsg EV_PLAY_FINISHED 131116.69 7 TimeoutSet 5 EV_TIMEOUT_REPLAYMSG 131120.98 0 btn Hangup on line 7 131120.98 7 ScriptEventCode 9001 iLineState=1101 131120.98 7 LsPlayMsgFinished EV_TIMEOUT_HANGUP 131120.98 7 rv add [Hangup Time]{6/04/2004 1:11:20 PM} 131120.98 7 Hanging up call... 131120.98 7 RecSoundStop ok 131120.98 7 PlaySoundStop err=0 131120.98 7 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 131121.00 7 fnHangupCall end 131121.03 7 linedevstate 2048 0 0 131121.03 7 callstate IDLE 65886 0 0 131121.03 7 WorkingMode@Idle= 131121.03 7 TimeoutClear 131121.03 7 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE 131121.03 7 tapi Reply (LineEvReply) ok 66057 0 131122.06 7 Timer fired EV_TIMEOUT_TIMETOREINITLINE 131122.06 7 ScriptEventCode 9008 iLineState=900 131122.06 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 131122.06 7 ReinitTelephony due to IDLE 131122.06 7 tapic lineDeallocateCall(MainCall:65886) 0 131122.16 7 lineOpen(7)=> 131122.16 7 Waiting for a call... 131122.16 7 LineHandle=66246 131122.16 7 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 131125.44 7 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 131125.44 7 ScriptEventCode 9013 iLineState=900 Share this post Link to post
SupportTeam Report post Posted 04/06/2004 05:23 AM When you tried the "Announced Conference" option did the destination phone start ringing? Both of the other traces look the same - so I'm not too sure why you are hearing the tone on one line and not on the other... Can you try just restarting your PC to make sure that the Dialogic card gets fully restarted after the new VG update and try calling in again once on each line and tell us which lines works and which ones do not... Share this post Link to post
deanm Report post Posted 04/07/2004 03:50 AM The restart fixed the tone problem and no the other phone doesnt ring when you do an announced transfer you can hear it dialling but it doesnt ring... your suggestions are appreciated Share this post Link to post
SupportTeam Report post Posted 04/07/2004 04:36 AM If the other phone does not ring then looks like your hookflash length setting is not correct. You can change hookflash length in Dialogic TSP, see: http://www.VoiceGuide.com/vghelp/html/Dial...llTransfers.htm If that does not work please try the following: Select “Australia/NZ” as the Country in Dialogic DCM, then go to Dialogic’s DATA subdirectory (usually in C:\Program Files\Dialogic\DATA) and edit the file an_41j.prm using Wordpad. You will need to change the line: # PARAM 52:(DECIMAL WORD) 50 # Hook Flash/earth recall duration to: PARAM 52:(DECIMAL WORD) 10 # Hook Flash/earth recall duration Ie: remove the # at the beginning and change 50 to 10 – parameter is in 10ms units, so a setting of 10 will indicate 100ms. Again after restarting Dialogic service please try transfer again. Please do a trace with just a "!" being used instead of "!,,," - the trace will then show how long is the hookflash that Dialogic generates. Note: an_41j.prm is the file used for D41JCT cards if Australia/NZ is selected for the country. If a different card is used or a different country is selected then the /prm file used will change as well. You can also specify the .prm directly in DCM using the ParameterFile option. Share this post Link to post
deanm Report post Posted 04/07/2004 07:08 AM Didnt quite work. It transferred the call, put Telstra's on hold music on, then my destination phone rang, received a message to hit 1 to accept the transferred call. Transfer then wouldnt proceed it just put both phones on hold but didnt connect them... Then the weird thing was I called in again on a different line and it wouldnt even dial or transfer the call. The person dialling in ended up hearing the voice saying "hit 1 to accept this transferred call" 1st log is the semi successfull call, 2nd Log is the call that totally failed, 3rd log is an attempt at a blind transfer (which had a similar result as the first call, ie dialled the number but wouldnt connect the two calls together.) 164659.59 7 linedevstate 2048 0 0 164659.59 7 callstate OFFERING 65604 0 4 164659.59 7 callinfo CALLEDID 164659.59 7 callinfo ORIGIN 164659.59 7 ring 0 164705.59 7 ring 2 164705.59 7 No old processes from last call (could not obtain handle) 1524, 0 164705.59 7 Answer the call at 7/04/2004 4:47:05 PM 164705.59 7 lineAnswer(65604) => 65587 164706.14 7 callstate CONNECTED 65604,1,0 164706.14 7 WorkingModeTAPI@Connected= 164706.14 7 WorkingModeScript@Connected= 164706.16 7 Inband detection not enabled 164706.16 7 StartLoadedVgs at 7/04/2004 4:47:06 PM 164706.16 7 AddRVns [scriptsPath]{C:\BookingAngel\} 164706.16 7 rv add [$RV_STARTTIME]{7/04/2004 4:47:06 PM} 164706.16 7 rv add [$RV_DEVICEID]{7} 164706.16 7 rv add [$RV_CIDNAME]{} 164706.16 7 AddRVns [PathApp]{C:\Program Files\VoiceGuide\} 164706.16 7 rv add [$RV_CIDNUMBER]{} 164706.16 7 tapi Reply (LineEvReply) ok 65587 0 164706.16 7 callinfo MONITORMODES 164706.16 7 TimeoutClear 164706.16 7 [intro Message] Playing 164706.16 7 tts generate start[Hi, You have reached the offices of booking angel. To hear a demonstration of the booking angel service press 1, for sales enquiry's press 2, If you are a restaurant ringing to inform us of a cancellation press 3, For all other inquiries press 4] 164706.16 7 tts generate wait 164706.16 7 RunModule PLAY end 164706.38 7 tts generate finish 164706.38 7 [intro Message] Playing (C:\Program Files\VoiceGuide\data\tts7.wav) 164706.38 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\tts7.wav] 164706.38 7 TimeoutClear 164706.38 7 wa(16524,23709300) 164706.39 7 callinfo MONITORMODES 164713.52 7 dtmf 2 (65604,50,2) 164713.52 7 ScriptEventCode 50 iLineState=1100 164713.52 7 LsPlayMsg 2 164713.58 7 PlaySoundStop err=0 164713.58 7 rv add [intro Message]{2} 164713.58 7 TimeoutClear 164713.58 7 TimeoutSet 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER 164714.02 7 Timer fired EV_TIMEOUT_READYTOBEGINTRANSFER 164714.02 7 ScriptEventCode 9012 iLineState=1900 164714.02 7 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER 164714.02 7 TimeoutSet 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG 164714.02 7 [Transfer Dean] Announced Conference to 0414421978 (Generate) 164714.02 7 tapic lineGenerateDigits(65604,!,0) => 0 164714.28 7 generate LINEGENERATETERM_DONE 164714.28 7 TimeoutSet 1 EV_TAPI_GENERATE 164715.33 7 Timer fired EV_TAPI_GENERATE 164715.33 7 ScriptEventCode 9602 iLineState=1900 164715.33 7 LsXferStart EV_TAPI_GENERATE 164715.33 7 TimeoutSet 1 EV_HOOKFLASHFINISHED 164716.42 7 Timer fired EV_HOOKFLASHFINISHED 164716.42 7 ScriptEventCode 9200 iLineState=1905 164716.42 7 LsXferPlayVts EV_HOOKFLASHFINISHED 164716.42 7 tapic lineGenerateDigits(65604,0414421978,0) => 0 164717.88 7 generate LINEGENERATETERM_DONE 164717.89 7 TimeoutSet 1 EV_TAPI_GENERATE 164718.94 7 Timer fired EV_TAPI_GENERATE 164718.94 7 ScriptEventCode 9602 iLineState=1905 164718.94 7 LsXferPlayVts EV_TAPI_GENERATE 164718.94 7 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits 164718.94 7 sVbsFunctionToUse=Digits 164718.95 7 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_7_SayNumber.vbs) 164718.97 7 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav 164718.97 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav] 164718.97 7 TimeoutClear 164718.97 7 wa(6941,24968701) 164718.97 7 callinfo MONITORMODES 164725.98 7 Play End line[7] (id=249687) 164725.98 7 ScriptEventCode 8001 iLineState=1906 164725.98 7 LsXferPlayAnn EV_PLAY_FINISHED 164725.98 7 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG 164725.98 7 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits 164726.00 7 sVbsFunctionToUse=Digits 164726.00 7 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_7_SayNumber.vbs) 164726.03 7 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav 164726.03 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav] 164726.03 7 TimeoutClear 164726.03 7 wa(6941,25675001) 164726.03 7 callinfo MONITORMODES 164732.59 7 dtmf 1 (65604,49,2) 164732.59 7 ScriptEventCode 49 iLineState=1906 164732.59 7 LsXferPlayAnn 1 164732.59 7 rv add [Transfer Dean]{1} 164732.59 7 TimeoutSet 1 EV_PLAY_FINISHED 164732.64 7 PlaySoundStop err=0 164733.63 7 Timer fired EV_PLAY_FINISHED 164733.63 7 ScriptEventCode 8001 iLineState=1906 164733.63 7 LsXferPlayAnn EV_PLAY_FINISHED 164733.63 7 tapic lineGenerateDigits(65604,!3,0) => 0 164733.86 7 generate LINEGENERATETERM_DONE 164733.86 7 TimeoutSet 1 EV_TAPI_GENERATE 164734.94 7 Timer fired EV_TAPI_GENERATE 164734.94 7 ScriptEventCode 9602 iLineState=1906 164734.94 7 LsXferPlayAnn EV_TAPI_GENERATE 164734.94 7 PlayFinishCause=CallAccepted 164734.94 7 Success path not defined - wait till call ends (iXferType=3) 164734.94 7 TimeoutSet 1800 EV_TIMEOUT_HANGUP 164751.05 0 btn Hangup on line 7 164751.05 7 ScriptEventCode 9001 iLineState=1910 164751.05 7 LsXferWaitEndCall EV_TIMEOUT_HANGUP 164751.05 7 rv add [Hangup Time]{7/04/2004 4:47:51 PM} 164751.05 7 Hanging up call... 164751.05 7 RecSoundStop ok 164751.05 7 PlaySoundStop err=0 164751.05 7 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 164751.05 7 fnHangupCall end 164751.09 7 linedevstate 2048 0 0 164751.09 7 callstate IDLE 65604 0 0 164751.09 7 WorkingMode@Idle= 164751.09 7 TimeoutClear 164751.09 7 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE 164751.11 7 tapi Reply (LineEvReply) ok 66509 0 164752.11 7 Timer fired EV_TIMEOUT_TIMETOREINITLINE 164752.11 7 ScriptEventCode 9008 iLineState=900 164752.11 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 164752.11 7 ReinitTelephony due to IDLE 164752.11 7 tapic lineDeallocateCall(MainCall:65604) 0 164752.22 7 lineOpen(7)=> 164752.22 7 Waiting for a call... 164752.22 7 LineHandle=66526 164752.22 7 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 164755.50 7 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 164755.50 7 ScriptEventCode 9013 iLineState=900 ******* 164822.17 5 linedevstate 2048 0 0 164822.17 5 callstate OFFERING 66441 0 4 164822.17 5 No old processes from last call (could not obtain handle) 1552, 0 164822.17 5 Answer the call at 7/04/2004 4:48:22 PM 164822.17 5 lineAnswer(66441) => 66458 164822.17 5 callinfo CALLEDID 164822.17 5 callinfo ORIGIN 164822.17 5 ring 0 164822.72 5 callstate CONNECTED 66441,1,0 164822.72 5 WorkingModeTAPI@Connected= 164822.72 5 WorkingModeScript@Connected= 164822.72 5 Inband detection not enabled 164822.72 5 StartLoadedVgs at 7/04/2004 4:48:22 PM 164822.73 5 AddRVns [scriptsPath]{C:\BookingAngel\} 164822.73 5 rv add [$RV_STARTTIME]{7/04/2004 4:48:22 PM} 164822.73 5 rv add [$RV_DEVICEID]{5} 164822.73 5 rv add [$RV_CIDNAME]{} 164822.73 5 AddRVns [PathApp]{C:\Program Files\VoiceGuide\} 164822.73 5 rv add [$RV_CIDNUMBER]{} 164822.73 5 tapi Reply (LineEvReply) ok 66458 0 164822.73 5 callinfo MONITORMODES 164822.73 5 TimeoutClear 164822.73 5 [intro Message] Playing 164822.73 5 tts generate start[Hi, You have reached the offices of booking angel. To hear a demonstration of the booking angel service press 1, for sales enquiry's press 2, If you are a restaurant ringing to inform us of a cancellation press 3, For all other inquiries press 4] 164822.73 5 tts generate wait 164822.73 5 RunModule PLAY end 164822.94 5 tts generate finish 164822.94 5 [intro Message] Playing (C:\Program Files\VoiceGuide\data\tts5.wav) 164822.94 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\tts5.wav] 164822.94 5 TimeoutClear 164822.94 5 wa(16524,31365600) 164822.95 5 callinfo MONITORMODES 164832.95 5 dtmf 2 (66441,50,2) 164832.95 5 ScriptEventCode 50 iLineState=1100 164832.95 5 LsPlayMsg 2 164833.00 5 PlaySoundStop err=0 164833.00 5 rv add [intro Message]{2} 164833.00 5 TimeoutClear 164833.00 5 TimeoutSet 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER 164833.34 5 Timer fired EV_TIMEOUT_READYTOBEGINTRANSFER 164833.34 5 ScriptEventCode 9012 iLineState=1900 164833.34 5 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER 164833.34 5 TimeoutSet 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG 164833.34 5 [Transfer Dean] Announced Conference to 0414421978 (Generate) 164833.34 5 tapic lineGenerateDigits(66441,!,0) => 0 164833.61 5 generate LINEGENERATETERM_DONE 164833.61 5 TimeoutSet 1 EV_TAPI_GENERATE 164834.66 5 Timer fired EV_TAPI_GENERATE 164834.66 5 ScriptEventCode 9602 iLineState=1900 164834.66 5 LsXferStart EV_TAPI_GENERATE 164834.66 5 TimeoutSet 1 EV_HOOKFLASHFINISHED 164835.75 5 Timer fired EV_HOOKFLASHFINISHED 164835.75 5 ScriptEventCode 9200 iLineState=1905 164835.75 5 LsXferPlayVts EV_HOOKFLASHFINISHED 164835.75 5 tapic lineGenerateDigits(66441,0414421978,0) => 0 164837.22 5 generate LINEGENERATETERM_DONE 164837.22 5 TimeoutSet 1 EV_TAPI_GENERATE 164838.27 5 Timer fired EV_TAPI_GENERATE 164838.27 5 ScriptEventCode 9602 iLineState=1905 164838.27 5 LsXferPlayVts EV_TAPI_GENERATE 164838.27 5 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits 164838.27 5 sVbsFunctionToUse=Digits 164838.28 5 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_5_SayNumber.vbs) 164838.30 5 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav 164838.30 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav] 164838.30 5 TimeoutClear 164838.30 5 wa(6941,32901501) 164838.30 5 callinfo MONITORMODES 164845.31 5 Play End line[5] (id=329015) 164845.31 5 ScriptEventCode 8001 iLineState=1906 164845.31 5 LsXferPlayAnn EV_PLAY_FINISHED 164845.31 5 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG 164845.31 5 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits 164845.31 5 sVbsFunctionToUse=Digits 164845.33 5 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_5_SayNumber.vbs) 164845.34 5 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav 164845.36 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav] 164845.36 5 TimeoutClear 164845.36 5 wa(6941,33606201) 164845.36 5 callinfo MONITORMODES 164852.36 5 wb(33606201) 164852.41 5 Play End line[5] (id=336062) 164852.41 5 ScriptEventCode 8001 iLineState=1906 164852.41 5 LsXferPlayAnn EV_PLAY_FINISHED 164852.41 5 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG 164852.41 5 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits 164852.41 5 sVbsFunctionToUse=Digits 164852.44 5 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_5_SayNumber.vbs) 164852.45 5 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav 164852.45 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav] 164852.45 5 TimeoutClear 164852.45 5 wa(6941,34317101) 164852.45 5 callinfo MONITORMODES 164853.50 5 dtmf 1 (66441,49,2) 164853.50 5 ScriptEventCode 49 iLineState=1906 164853.52 5 LsXferPlayAnn 1 164853.52 5 rv add [Transfer Dean]{1} 164853.52 5 TimeoutSet 1 EV_PLAY_FINISHED 164853.56 5 PlaySoundStop err=0 164854.55 5 Timer fired EV_PLAY_FINISHED 164854.55 5 ScriptEventCode 8001 iLineState=1906 164854.55 5 LsXferPlayAnn EV_PLAY_FINISHED 164854.55 5 tapic lineGenerateDigits(66441,!3,0) => 0 164854.77 5 generate LINEGENERATETERM_DONE 164854.77 5 TimeoutSet 1 EV_TAPI_GENERATE 164855.86 5 Timer fired EV_TAPI_GENERATE 164855.86 5 ScriptEventCode 9602 iLineState=1906 164855.86 5 LsXferPlayAnn EV_TAPI_GENERATE 164855.86 5 PlayFinishCause=CallAccepted 164855.86 5 Success path not defined - wait till call ends (iXferType=3) 164855.86 5 TimeoutSet 1800 EV_TIMEOUT_HANGUP 165356.41 0 btn Hangup on line 5 165356.41 5 ScriptEventCode 9001 iLineState=1910 165356.41 5 LsXferWaitEndCall EV_TIMEOUT_HANGUP 165356.41 5 rv add [Hangup Time]{7/04/2004 4:53:56 PM} 165356.41 5 Hanging up call... 165356.41 5 RecSoundStop ok 165356.41 5 PlaySoundStop err=0 165356.41 5 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 165356.42 5 fnHangupCall end 165356.45 5 linedevstate 2048 0 0 165356.45 5 callstate IDLE 66441 0 0 165356.45 5 WorkingMode@Idle= 165356.47 5 TimeoutClear 165356.47 5 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE 165356.47 5 tapi Reply (LineEvReply) ok 66390 0 165357.52 5 Timer fired EV_TIMEOUT_TIMETOREINITLINE 165357.52 5 ScriptEventCode 9008 iLineState=900 165357.52 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 165357.52 5 ReinitTelephony due to IDLE 165357.52 5 tapic lineDeallocateCall(MainCall:66441) 0 165357.61 5 lineOpen(5)=> 165357.61 5 Waiting for a call... 165357.61 5 LineHandle=66339 165357.61 5 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 165400.89 5 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 165400.89 5 ScriptEventCode 9013 iLineState=900 ********** 165636.44 0 Script Load C:\BookingAngel\inbound.vgs 165636.44 0 Loaded Script Id 2: C:\BookingAngel\inbound.vgs 165636.45 0 Erasing Script (new loaded) Id 1 165709.95 5 linedevstate 2048 0 0 165709.95 5 callstate OFFERING 66322 0 4 165709.95 5 No old processes from last call (could not obtain handle) 1532, 0 165709.95 5 Answer the call at 7/04/2004 4:57:09 PM 165709.95 5 lineAnswer(66322) => 66287 165709.97 5 callinfo CALLEDID 165709.97 5 callinfo ORIGIN 165709.97 5 ring 0 165710.50 5 callstate CONNECTED 66322,1,0 165710.50 5 WorkingModeTAPI@Connected= 165710.50 5 WorkingModeScript@Connected= 165710.52 5 Inband detection not enabled 165710.52 5 StartLoadedVgs at 7/04/2004 4:57:10 PM 165710.52 5 AddRVns [scriptsPath]{C:\BookingAngel\} 165710.52 5 rv add [$RV_STARTTIME]{7/04/2004 4:57:10 PM} 165710.52 5 rv add [$RV_DEVICEID]{5} 165710.52 5 rv add [$RV_CIDNAME]{} 165710.52 5 AddRVns [PathApp]{C:\Program Files\VoiceGuide\} 165710.52 5 rv add [$RV_CIDNUMBER]{} 165710.52 5 tapi Reply (LineEvReply) ok 66287 0 165710.52 5 callinfo MONITORMODES 165710.52 5 TimeoutClear 165710.52 5 [intro Message] Playing 165710.52 5 tts generate start[Hi, You have reached the offices of booking angel. To hear a demonstration of the booking angel service press 1, for sales enquiry's press 2, If you are a restaurant ringing to inform us of a cancellation press 3, For all other inquiries press 4] 165710.52 5 tts generate wait 165710.53 5 RunModule PLAY end 165710.73 5 tts generate finish 165710.73 5 [intro Message] Playing (C:\Program Files\VoiceGuide\data\tts5.wav) 165710.75 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\tts5.wav] 165710.75 5 TimeoutClear 165710.75 5 wa(16524,84145300) 165710.75 5 callinfo MONITORMODES 165720.34 5 dtmf 2 (66322,50,2) 165720.34 5 ScriptEventCode 50 iLineState=1100 165720.34 5 LsPlayMsg 2 165720.39 5 PlaySoundStop err=0 165720.39 5 rv add [intro Message]{2} 165720.39 5 TimeoutClear 165720.39 5 TimeoutSet 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER 165720.73 5 Timer fired EV_TIMEOUT_READYTOBEGINTRANSFER 165720.73 5 ScriptEventCode 9012 iLineState=1900 165720.73 5 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER 165720.73 5 TimeoutSet 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG 165720.73 5 [Transfer Dean] Blind Conference to 0414421978 (Generate) 165720.73 5 tapic lineGenerateDigits(66322,!,0) => 0 165721.00 5 generate LINEGENERATETERM_DONE 165721.00 5 TimeoutSet 1 EV_TAPI_GENERATE 165722.05 5 Timer fired EV_TAPI_GENERATE 165722.05 5 ScriptEventCode 9602 iLineState=1900 165722.05 5 LsXferStart EV_TAPI_GENERATE 165722.05 5 TimeoutSet 1 EV_HOOKFLASHFINISHED 165723.14 5 Timer fired EV_HOOKFLASHFINISHED 165723.14 5 ScriptEventCode 9200 iLineState=1905 165723.14 5 LsXferPlayVts EV_HOOKFLASHFINISHED 165723.14 5 tapic lineGenerateDigits(66322,0414421978,0) => 0 165724.61 5 generate LINEGENERATETERM_DONE 165724.61 5 TimeoutSet 1 EV_TAPI_GENERATE 165725.66 5 Timer fired EV_TAPI_GENERATE 165725.66 5 ScriptEventCode 9602 iLineState=1905 165725.66 5 LsXferPlayVts EV_TAPI_GENERATE 165725.66 5 tapic lineGenerateDigits(66322,!3,0) => 0 165725.88 5 generate LINEGENERATETERM_DONE 165725.88 5 TimeoutSet 1 EV_TAPI_GENERATE 165726.97 5 Timer fired EV_TAPI_GENERATE 165726.97 5 ScriptEventCode 9602 iLineState=1906 165726.97 5 LsXferPlayAnn EV_TAPI_GENERATE 165726.97 5 PlayFinishCause= 165726.97 5 Success path not defined - wait till call ends (iXferType=2) 165726.97 5 TimeoutSet 1800 EV_TIMEOUT_HANGUP 165802.17 0 btn Hangup on line 5 165802.17 5 ScriptEventCode 9001 iLineState=1910 165802.17 5 LsXferWaitEndCall EV_TIMEOUT_HANGUP 165802.19 5 rv add [Hangup Time]{7/04/2004 4:58:02 PM} 165802.19 5 Hanging up call... 165802.19 5 RecSoundStop ok 165802.19 5 PlaySoundStop err=0 165802.19 5 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 165802.19 5 fnHangupCall end 165802.23 5 linedevstate 2048 0 0 165802.23 5 callstate IDLE 66322 0 0 165802.23 5 WorkingMode@Idle= 165802.23 5 TimeoutClear 165802.23 5 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE 165802.23 5 tapi Reply (LineEvReply) ok 66236 0 165803.28 5 Timer fired EV_TIMEOUT_TIMETOREINITLINE 165803.28 5 ScriptEventCode 9008 iLineState=900 165803.28 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 165803.28 5 ReinitTelephony due to IDLE 165803.28 5 tapic lineDeallocateCall(MainCall:66322) 0 165803.38 5 lineOpen(5)=> 165803.38 5 Waiting for a call... 165803.38 5 LineHandle=66031 165803.38 5 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 165806.66 5 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 165806.66 5 ScriptEventCode 9013 iLineState=900 Share this post Link to post
SupportTeam Report post Posted 04/07/2004 08:01 AM Didnt quite work. It transferred the call, put Telstra's on hold music on, then my destination phone rang, received a message to hit 1 to accept the transferred call. Transfer then wouldnt proceed it just put both phones on hold but didnt connect them... In VoiceGuide's "PBX Command Strings" configuration window please try changing the "Complete announced conference call" from "!3" to "!,3" Then the weird thing was I called in again on a different line and it wouldnt even dial or transfer the call. The person dialling in ended up hearing the voice saying "hit 1 to accept this transferred call" When that happens that means that the hookflash is too short and was not detected by the phone company's switch. If that happens the original caller will hear VoiceGuide dialing then playing the message etc. Try making your hookflash a bit longer and see if this fixes it. 3rd log is an attempt at a blind transfer Telstra does not support blind transfers on it's lines. Share this post Link to post
deanm Report post Posted 04/08/2004 02:48 AM Thanks,Got it working on 3 of the 4 phone lines (had to add 2 commas) rang telstra and they did something to make the 4th line work, had to do with the number being our prime number as the lines are in rotation... just in case anyone else hits the same problem. It seems it wont recognise when either call has ended though. The voice guide line stays open regardless of whether one or both of the parties hangs up.... Share this post Link to post
SupportTeam Report post Posted 04/08/2004 03:59 AM Sounds like you still have to configure the frequencies & cadence of the busy/disconnect tone on the Dialogic card to make sure that Dialogic card can detect when call has finished. Please see this thread: http://voiceguide.com/forums/index.php?showtopic=599 Share this post Link to post
