Forwarding Emails

[gilles]

Once a voicemail message is recorded, it is forwarded to an email address.

 

I am running Win XP, MS office 2002.

 

Until recently, it worked automatically. Since last week, a pop-up comes up on my Outlook window:

 

" ...A program is trying to send mail using Item.Send

A program is trying to automatically send e-mail using a Microsoft Outlook Visual Basic Application command, Item.Send. If you want this program to send this e-mail, click Yes. To stop the program, click No. If you are unsure which program is sending the e-mail or why, you may want to click No to avoid any possible spread of viruses.

 

Note When this message is displayed, the Yes button is not available for 5 seconds ..."

 

Until I click Yes, the IVR is "on hold", the email is not sent and the phone stays engaged.

 

Unfortunately, that could go on for hours if no-one is here to override the security warning.

 

Can you please advise which kind of security settings I should have to prevent this from occuring. It must happen with all your Win XP users wanting to forward emails.

 

Thanks

[SupportTeam]

Sounds like you are using an old version of VG. Please update to the current version - current version does not wait for email to be sent before progressing with the script - in v5.0 onwards emails are queued to and are sent in the background using a separate email sending task.

 

Now - what is actually causing the problem:

 

This problem is caused by the Outlook security patch which prevent 3rd party applications like VoiceGuide from using Outlook to send email on its behalf (the intention was to curb the spread of email based viruses)...

These are installed if a security update is loaded on Outlook 2000/98/97. Outlook 2002 has these security features built in.

See: http://www.slipstick.com/outlook/esecup.htm for a full explanation.

 

Your options are:

 

Option 1:

 

Just send the email through your SMTP server - just specify SMTP server and return address in the Email module (possible in VG v5.0 onwards)

 

 

Option 2:

 

Use Express ClickYes: Express ClickYes is a tiny program that sits in the System Tray and clicks the Yes button on behalf of you, when Outlook's Security Guard opens prompt dialog saying that a program is trying to send an email with Outlook or access its address book.

http://www.express-soft.com/mailmate/clickyes.html

(Note that ClickYes stops processing commands while the Windows NT/2000/XP

workstation is locked.)

 

 

Option 3:

 

Downgrade to Outlook 2000, and do not install the security updates...

 

 

Option 4:

 

Try to configure Outlook to accept MAPI email sending requests from VoiceGuide.

You will need to visit the following to learn more about this:

http://www.slipstick.com/outlook/esecup.htm

http://support.microsoft.com/?kbid=263297

 

 

If you're the administrator in an Exchange Server environment, you can

reduce the impact of the security prompts with administrative tools. See

http://www.slipstick.com/outlook/esecup/admin.htm

 

 

Related previous threads :

http://voiceguide.com/forums/index.php?showtopic=845

http://voiceguide.com/forums/index.php?showtopic=96

[Guest Marc Huizinga]

Folow this link. With the program you can change the Outlook Object Model warning notifications, and specify user- or group-security levels.

 

I hope this was usefull,

 

 

Kind regards,

 

Marc (The Netherlands)