mendesn Report post Posted 05/31/2004 05:43 PM Hi guys I have VoiceGuide, Windows XP, Dialogic D/4PCIU, SR 5.1.1 SP1 and SR 5.1.1 FP. My PBX doesn´t support Loop Disconnect and i already run the PBXExpert to learn the pbx tones. My PBX is Aspire from NEC. The PBXExpert runs without any error but my voiceguide does not hangup the calls... I dont know what to do more.... I've already search your forums, and follow all your advices.... Please Help me!!!!! I'm attaching screenshots with my configuration.... I have a modem zoom that works great with voiceguide but dialogic...... ScreenShots.zip Share this post Link to post
SupportTeam Report post Posted 05/31/2004 06:40 PM The screenshots show that you have not configured the disconnect tones in the Dialogic TSP to match the Disconnect tone as detected by PBXpert... For an example on how to set up the disconnect tones please see: http://www.voiceguide.com/vghelp/html/Disc...ctionDetect.htm Your screenshots show that you have not even changed the disconnect tone settings in the Dialogic TSP from their default values: Share this post Link to post
mendesn Report post Posted 05/31/2004 07:22 PM Sorry but i dont understand...... PBXExpert create a .tsp that i put on the DCM That file is created so i dont have to input all the tones on the TSP right?? The Dialogic respond to DCM or TSP??? But i already put the tones on the disconnect tab on the TSP and nothing Voiceguide doesnt hangup....I put the tones and reboot.... Please help. !!!!! Im on this problem for about 1 week... Share this post Link to post
SupportTeam Report post Posted 05/31/2004 07:34 PM We usually set the tones in the TSP - we found using the ToneFile in DCM doe not always work for some reason... But i already put the tones on the disconnect tab on the TSP and nothing Can you send screenshots of the config you used? (or save TSP config to text file and post that instead) Share this post Link to post
mendesn Report post Posted 06/01/2004 08:35 AM Hi, sorry for the delay but diferent time zones Here the new screenshots with no sucess yet ScreenShots.zip Share this post Link to post
SupportTeam Report post Posted 06/01/2004 09:40 AM As the next step I'd try not specifying the .tsf file in DCM at all and relaxing (increasing) the frequency and cadence variations. Try using something like 100Hz and a setting of 10 for the cadence variation. Share this post Link to post
mendesn Report post Posted 06/01/2004 01:30 PM Done but not working ... I dont know what else to do ... What i know is that a 25$ modem works best then a 1000$ board ... And i think that im not the only one with this problem ... I bought this board because this board was recommend by you Any other sugestions ??? Share this post Link to post
SupportTeam Report post Posted 06/01/2004 10:13 PM If configured properly the Dialogic cards just work, many people use them with no problems, eg: http://voiceguide.com/forums/index.php?showtopic=599 We have never had a case yet where a Dialogic card would not correctly recognize the disconnect tone. It is also possible that the board is faulty, in that case you would need to speak with your Dialogic distributor in that case to get it replaced under warranty... Share this post Link to post
Guest Vasant Report post Posted 06/30/2004 04:43 AM Make sure that DCM: Tab "Misc" DisconnectTone is set to "Yes" and TSFFileSupport is set to "Yes". Tab "Files" TSFFileName is linked to the file you created from pbXpert. Usually setting DisconnectTone alone without using TSF can make the board detect disconnection (within 5 secs). Share this post Link to post
