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Outdialed Call Detected As Anwered When Busy

By Guest kr1sp0s, in General

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Guest kr1sp0s   

Posted

We are attempting to use voiceguide to outdial and deliver messages to our clients. The scripts themselves work beautifully! In testing different possible call answer scebarios, I am dialing the sam number on all four of our Dialogic D$/PCI's lines. Theorestically, 1 should connect and the other 3 should be busy. I am finding that all lines are reporting that they are connected, therefore all are playing the script and updateing my database as though the calls had actually been placed. Further testing on a different phone number yeilds the same results. In addition, the phone number that i originally mentioned, has a fax machine that will actually pick up the call after 2 rings, which seems to be being detected as an answering machine.

 

And now the questions:

 

It seems like these issues are more telephony card related that vocieguide related. Are there special settings for the dialogic card that would make it more accurately detect the call status?

 

Is there a dialogic card othere than the D/$ pci that i should be using that would yeild better results?

 

On an outdialed call, Is there a prevision in voiceguide and/or the dialogic card to differentiate between a fax machine and an answering machine?

 

 

here is the vgm file:

124548.63 0 ---------------------------------------------------

124548.66 0 VoiceGuide for Dialogic

124548.66 0 v6.0.2000

124548.68 0 ---------------------------------------------------

124548.68 0 init ApiMode=[DialogicGC]

124548.71 0 vm loading VMB data begin

124548.71 0 vm loading VMB data - about to delete old entries

124548.73 0 vm loading VMB data - sorting/ordering

124548.73 0 vm loading VMB data end

124548.76 0 init DB Workspaces

124548.77 0 init Voicemail LoadIniSettings

124548.79 0 init read Config.xml start

124548.80 0 dxxxB1C1 dxxxB1C1 C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs allowDialout=1

124548.80 0 dxxxB1C2 dxxxB1C2 C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs allowDialout=1

124548.80 0 dxxxB1C3 dxxxB1C3 C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs allowDialout=1

124548.80 0 dxxxB1C4 dxxxB1C4 C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs allowDialout=1

124548.80 0 init read Config.xml end

124548.84 0 init LineOpenDialogic dxxxB1C1 => [1]

124548.85 1 iIvrDev=1

124549.46 1 init strDlgcDevName_VoiceResource=[dxxxB1C1] (LoadXMLConfig)

124549.46 0 load start [C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs]

124549.48 0 init hires timer setup start

124549.48 0 init hires timer setup end

124549.48 1 state Waiting for a call...

124549.48 1 event callstate IDLE 1 0 0

124549.48 1 WorkingMode@Idle=

124549.48 1 timer clear

124549.49 1 LineState(iLineId).iVgsIdx = 0

124549.49 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

124549.49 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

124549.49 1 event TDX_SETHOOK, code=135, state=0

124549.49 1 timer set 2 EV_TIMEOUT_ATERIDLE_ALLOWOUT

124549.49 1 timer set ignored - waiting for line re-init to occur first

124549.49 0 init lineids: 0-1

124549.51 0 init LineOpenDialogic dxxxB1C2 => [2]

124549.52 2 iIvrDev=2

124550.18 2 init strDlgcDevName_VoiceResource=[dxxxB1C2] (LoadXMLConfig)

124550.18 0 init hires timer setup start

124550.18 0 init hires timer setup end

124550.18 2 state Waiting for a call...

124550.18 2 event callstate IDLE 2 0 0

124550.18 2 WorkingMode@Idle=

124550.20 2 timer clear

124550.20 2 LineState(iLineId).iVgsIdx = 0

124550.20 2 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

124550.20 2 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

124550.20 2 event TDX_SETHOOK, code=135, state=0

124550.20 0 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124550.21 0 dial cnCallQueADO.open call end

124550.23 2 timer set 2 EV_TIMEOUT_ATERIDLE_ALLOWOUT

124550.23 2 timer set ignored - waiting for line re-init to occur first

124550.24 0 init lineids: 0-2

124550.27 0 init LineOpenDialogic dxxxB1C3 => [3]

124550.27 3 iIvrDev=3

124550.91 3 init strDlgcDevName_VoiceResource=[dxxxB1C3] (LoadXMLConfig)

124550.91 0 init hires timer setup start

124550.93 0 init hires timer setup end

124550.93 3 state Waiting for a call...

124550.93 0 dial cnCallQueADO_ConnectComplete start

124550.93 3 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124550.93 3 event callstate IDLE 3 0 0

124550.95 3 WorkingMode@Idle=

124550.95 3 timer clear

124550.95 3 LineState(iLineId).iVgsIdx = 0

124550.95 3 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

124550.95 3 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

124550.95 3 event TDX_SETHOOK, code=135, state=0

124550.99 3 timer set 2 EV_TIMEOUT_ATERIDLE_ALLOWOUT

124550.99 3 timer set ignored - waiting for line re-init to occur first

124550.99 0 init lineids: 0-3

124551.01 0 init LineOpenDialogic dxxxB1C4 => [4]

124551.02 4 iIvrDev=4

124551.66 4 init strDlgcDevName_VoiceResource=[dxxxB1C4] (LoadXMLConfig)

124551.66 0 init hires timer setup start

124551.66 0 init hires timer setup end

124551.68 4 state Waiting for a call...

124551.68 4 event callstate IDLE 4 0 0

124551.68 4 WorkingMode@Idle=

124551.68 4 timer clear

124551.70 4 LineState(iLineId).iVgsIdx = 0

124551.70 4 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

124551.70 4 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

124551.70 4 event TDX_SETHOOK, code=135, state=0

124551.71 3 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124551.71 3 dial cnCallQueADO.open call end

124551.71 3 dial cnCallQueADO_ConnectComplete start

124551.71 4 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124551.73 4 timer set 2 EV_TIMEOUT_ATERIDLE_ALLOWOUT

124551.73 4 timer set ignored - waiting for line re-init to occur first

124551.73 0 init lineids: 0-4

124551.73 0 init route channels start

124551.85 0 init route channels => []

124551.85 0 init no dti channels opened. Not opening signaling channel.

124551.87 0 init iLineDevicesControlled=4

124551.88 0 init main form load end

124552.54 1 timer fired EV_TIMEOUT_TIMETOREINITLINE

124552.54 1 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=0

124552.54 1 init atidle reinit : start

124552.54 1 init atidle reinit iConferenceOtherLegLid=-1

124552.54 1 init atidle reinit : reset all LineState variables

124552.55 1 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

124552.55 1 state Waiting for a call...

124552.66 2 timer fired EV_TIMEOUT_TIMETOREINITLINE

124552.66 2 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=0

124552.66 2 init atidle reinit : start

124552.66 2 init atidle reinit iConferenceOtherLegLid=-1

124552.66 2 init atidle reinit : reset all LineState variables

124552.68 2 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

124552.68 2 state Waiting for a call...

124552.71 4 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124552.71 4 dial cnCallQueADO.open call end

124552.71 4 dial cnCallQueADO_ConnectComplete start

124552.71 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124552.79 3 timer fired EV_TIMEOUT_TIMETOREINITLINE

124552.79 3 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=0

124552.79 3 init atidle reinit : start

124552.79 3 init atidle reinit iConferenceOtherLegLid=-1

124552.79 3 init atidle reinit : reset all LineState variables

124552.80 3 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

124552.80 3 state Waiting for a call...

124552.91 1 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

124552.91 1 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=0

124552.91 4 timer fired EV_TIMEOUT_TIMETOREINITLINE

124552.91 4 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=0

124552.91 4 init atidle reinit : start

124552.93 4 init atidle reinit iConferenceOtherLegLid=-1

124552.93 4 init atidle reinit : reset all LineState variables

124552.93 4 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

124552.93 4 state Waiting for a call...

124553.05 2 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

124553.05 2 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=0

124553.16 3 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

124553.16 3 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=0

124553.27 4 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

124553.27 4 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=0

124553.71 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124553.71 5 dial cnCallQueADO.open call end

124553.71 5 dial cnCallQueADO_ConnectComplete start

124553.71 1 dial sql ado=[sELECT ID, PhoneNumber, ActivateTime, DayTimeStart, DayTimeStop, DaysCallAllowed, LineSelection, Priority, AnnounceMessage, Script, OnAnswerMachine, RV, AnswerTimeout, CallRetriesLeft, DelayBetweenRetries, OnNotConnected, EscalationCalls FROM CallQue WHERE ((ActivateTime <= 505261245) OR (ActivateTime IS NULL)) AND ((DayTimeStart <= 1245) OR (DayTimeStart IS NULL)) AND ((DayTimeStop > 1245) OR (DayTimeStop IS NULL)) AND ((CallRetriesLeft >= 0) OR (CallRetriesLeft IS NULL)) AND ((DaysCallAllowed = '') OR (DaysCallAllowed = ' ') OR (DaysCallAllowed IS NULL) OR (DaysCallAllowed LIKE '%Th%')) AND ((LineSelection = '') OR (LineSelection = ' ') OR (LineSelection = ',,') OR (LineSelection IS NULL) OR (LineSelection LIKE '%,1,%') OR (LineSelection LIKE '%>1<%') OR (LineSelection LIKE '%,dxxxB1C1,%')) ORDER BY Priority, ID]

124553.73 1 dial cnCallQueADO_ConnectComplete now wait for rsCallQueADO_FetchComplete

124553.74 1 dial pRecordset.State =1

124553.74 1 dial ado pRecordset.Fields read start RecordCount=4 Status =0

124553.74 1 dial ado pRecordset.Fields read end

124553.74 1 dial DialOnLine start tel[4075391727] ann[] vgs[\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs] am[] rv[[CallbackID]{10992}[TicketBaseID]{5902737}[PostScreenID]{6070605}[sendType]{I

R}[Destination]{4075391727}[TicketNumber]{A509100035}[CallbackCompanyName]{VERIZ

N}[TTSHouseNumber]{<Silence msec="350"/> 1<Silence msec="350"/> 1<Silence msec="350"/> 5<Silence msec="350"/> 9<Silence msec="350"/> 8}[HouseNumber]{11598}[PrimaryStreet]{NEWPORT COVE LANE}[CallerName]{ROBERT SMITH}[TTSTixNumber]{<Silence msec="350"/> A<Silence msec="350"/> 5<Silence msec="350"/> 0<Silence msec="350"/> 9<Silence msec="350"/> 1<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 3<Silence msec="350"/> 5}]

124553.74 1 dial callque update id=94: NextCallTime=0505261247, RetriesLeft=2

124553.76 1 dial callque DB update returned (ADO)

124553.76 1 rv clear all

124553.77 1 rv add [CallbackID]{10992}

124553.77 1 rv add [TicketBaseID]{5902737}

124553.77 1 rv add [PostScreenID]{6070605}

124553.77 1 rv add [sendType]{IVR}

124553.77 1 rv add [Destination]{4075391727}

124553.79 1 rv add [TicketNumber]{A509100035}

124553.79 1 rv add [CallbackCompanyName]{VERIZON}

124553.79 1 rv add [TTSHouseNumber]{<Silence msec="350"/> 1<Silence msec="350"/> 1<Silence msec="350"/> 5<Silence msec="350"/> 9<Silence msec="350"/> 8}

124553.79 1 rv add [HouseNumber]{11598}

124553.80 1 rv add [PrimaryStreet]{NEWPORT COVE LANE}

124553.80 1 rv add [CallerName]{ROBERT SMITH}

124553.80 1 rv add [TTSTixNumber]{<Silence msec="350"/> A<Silence msec="350"/> 5<Silence msec="350"/> 0<Silence msec="350"/> 9<Silence msec="350"/> 1<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 3<Silence msec="350"/> 5}

124553.80 1 rv add [OutDial_RetriesLeft]{3}

124553.82 1 dial making call tel[4075391727] ann[] vgs[\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs] am[] OnHangup[] rv[[CallbackID]{10992}[TicketBaseID]{5902737}[PostScreenID]{6070605}[sendType]{I

R}[Destination]{4075391727}[TicketNumber]{A509100035}[CallbackCompanyName]{VERIZ

N}[TTSHouseNumber]{<Silence msec="350"/> 1<Silence msec="350"/> 1<Silence msec="350"/> 5<Silence msec="350"/> 9<Silence msec="350"/> 8}[HouseNumber]{11598}[PrimaryStreet]{NEWPORT COVE LANE}[CallerName]{ROBERT SMITH}[TTSTixNumber]{<Silence msec="350"/> A<Silence msec="350"/> 5<Silence msec="350"/> 0<Silence msec="350"/> 9<Silence msec="350"/> 1<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 3<Silence msec="350"/> 5}[OutDial_RetriesLeft]{3}]

124553.82 1 script interpretor: VgMulti v6.0.2000

124553.82 1 state Dialing 4075391727

124553.85 1 timer set 60 EV_TIMEOUT_MAKECALL_NORESPONSE

124553.85 2 dial sql ado=[sELECT ID, PhoneNumber, ActivateTime, DayTimeStart, DayTimeStop, DaysCallAllowed, LineSelection, Priority, AnnounceMessage, Script, OnAnswerMachine, RV, AnswerTimeout, CallRetriesLeft, DelayBetweenRetries, OnNotConnected, EscalationCalls FROM CallQue WHERE ((ActivateTime <= 505261245) OR (ActivateTime IS NULL)) AND ((DayTimeStart <= 1245) OR (DayTimeStart IS NULL)) AND ((DayTimeStop > 1245) OR (DayTimeStop IS NULL)) AND ((CallRetriesLeft >= 0) OR (CallRetriesLeft IS NULL)) AND ((DaysCallAllowed = '') OR (DaysCallAllowed = ' ') OR (DaysCallAllowed IS NULL) OR (DaysCallAllowed LIKE '%Th%')) AND ((LineSelection = '') OR (LineSelection = ' ') OR (LineSelection = ',,') OR (LineSelection IS NULL) OR (LineSelection LIKE '%,2,%') OR (LineSelection LIKE '%>2<%') OR (LineSelection LIKE '%,dxxxB1C2,%')) ORDER BY Priority, ID]

124553.87 2 dial cnCallQueADO_ConnectComplete now wait for rsCallQueADO_FetchComplete

124553.87 2 dial pRecordset.State =1

124553.87 2 dial ado pRecordset.Fields read start RecordCount=3 Status =0

124553.88 2 dial ado pRecordset.Fields read end

124553.88 2 dial DialOnLine start tel[4075391727] ann[] vgs[\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs] am[] rv[[CallbackID]{10994}[TicketBaseID]{5902739}[PostScreenID]{6070618}[sendType]{I

R}[Destination]{4075391727}[TicketNumber]{A509100038}[CallbackCompanyName]{VERIZ

N}[TTSHouseNumber]{}[HouseNumber]{}[PrimaryStreet]{W & O.D TRAIL}[CallerName]{DORITA JACKSON}[TTSTixNumber]{<Silence msec="350"/> A<Silence msec="350"/> 5<Silence msec="350"/> 0<Silence msec="350"/> 9<Silence msec="350"/> 1<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 3<Silence msec="350"/> 8}]

124553.88 2 dial callque update id=95: NextCallTime=0505261247, RetriesLeft=2

124553.88 2 dial callque DB update returned (ADO)

124553.90 2 rv clear all

124553.90 2 rv add [CallbackID]{10994}

124553.90 2 rv add [TicketBaseID]{5902739}

124553.90 2 rv add [PostScreenID]{6070618}

124553.91 2 rv add [sendType]{IVR}

124553.91 2 rv add [Destination]{4075391727}

124553.91 2 rv add [TicketNumber]{A509100038}

124553.91 2 rv add [CallbackCompanyName]{VERIZON}

124553.91 2 rv add [TTSHouseNumber]{}

124553.93 2 rv add [HouseNumber]{}

124553.93 2 rv add [PrimaryStreet]{W & O.D TRAIL}

124553.93 2 rv add [CallerName]{DORITA JACKSON}

124553.93 2 rv add [TTSTixNumber]{<Silence msec="350"/> A<Silence msec="350"/> 5<Silence msec="350"/> 0<Silence msec="350"/> 9<Silence msec="350"/> 1<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 3<Silence msec="350"/> 8}

124553.95 2 rv add [OutDial_RetriesLeft]{3}

124553.95 2 dial making call tel[4075391727] ann[] vgs[\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs] am[] OnHangup[] rv[[CallbackID]{10994}[TicketBaseID]{5902739}[PostScreenID]{6070618}[sendType]{I

R}[Destination]{4075391727}[TicketNumber]{A509100038}[CallbackCompanyName]{VERIZ

N}[TTSHouseNumber]{}[HouseNumber]{}[PrimaryStreet]{W & O.D TRAIL}[CallerName]{DORITA JACKSON}[TTSTixNumber]{<Silence msec="350"/> A<Silence msec="350"/> 5<Silence msec="350"/> 0<Silence msec="350"/> 9<Silence msec="350"/> 1<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 3<Silence msec="350"/> 8}[OutDial_RetriesLeft]{3}]

124553.95 2 script interpretor: VgMulti v6.0.2000

124553.95 2 state Dialing 4075391727

124553.98 2 timer set 60 EV_TIMEOUT_MAKECALL_NORESPONSE

124553.98 3 dial sql ado=[sELECT ID, PhoneNumber, ActivateTime, DayTimeStart, DayTimeStop, DaysCallAllowed, LineSelection, Priority, AnnounceMessage, Script, OnAnswerMachine, RV, AnswerTimeout, CallRetriesLeft, DelayBetweenRetries, OnNotConnected, EscalationCalls FROM CallQue WHERE ((ActivateTime <= 505261245) OR (ActivateTime IS NULL)) AND ((DayTimeStart <= 1245) OR (DayTimeStart IS NULL)) AND ((DayTimeStop > 1245) OR (DayTimeStop IS NULL)) AND ((CallRetriesLeft >= 0) OR (CallRetriesLeft IS NULL)) AND ((DaysCallAllowed = '') OR (DaysCallAllowed = ' ') OR (DaysCallAllowed IS NULL) OR (DaysCallAllowed LIKE '%Th%')) AND ((LineSelection = '') OR (LineSelection = ' ') OR (LineSelection = ',,') OR (LineSelection IS NULL) OR (LineSelection LIKE '%,3,%') OR (LineSelection LIKE '%>3<%') OR (LineSelection LIKE '%,dxxxB1C3,%')) ORDER BY Priority, ID]

124553.99 3 dial cnCallQueADO_ConnectComplete now wait for rsCallQueADO_FetchComplete

124553.99 3 dial pRecordset.State =1

124554.01 3 dial ado pRecordset.Fields read start RecordCount=2 Status =0

124554.01 3 dial ado pRecordset.Fields read end

124554.01 3 dial DialOnLine start tel[4075391727] ann[] vgs[\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs] am[] rv[[CallbackID]{10996}[TicketBaseID]{5902741}[PostScreenID]{6070643}[sendType]{I

R}[Destination]{4075391727}[TicketNumber]{A509100041}[CallbackCompanyName]{VERIZ

N}[TTSHouseNumber]{}[HouseNumber]{}[PrimaryStreet]{RURITAN CIRCLE - ROUTE 859}[CallerName]{DORITA JACKSON}[TTSTixNumber]{<Silence msec="350"/> A<Silence msec="350"/> 5<Silence msec="350"/> 0<Silence msec="350"/> 9<Silence msec="350"/> 1<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 4<Silence msec="350"/> 1}]

124554.01 3 dial callque update id=96: NextCallTime=0505261247, RetriesLeft=2

124554.02 3 dial callque DB update returned (ADO)

124554.02 3 rv clear all

124554.02 3 rv add [CallbackID]{10996}

124554.02 3 rv add [TicketBaseID]{5902741}

124554.04 3 rv add [PostScreenID]{6070643}

124554.04 3 rv add [sendType]{IVR}

124554.04 3 rv add [Destination]{4075391727}

124554.04 3 rv add [TicketNumber]{A509100041}

124554.04 3 rv add [CallbackCompanyName]{VERIZON}

124554.05 3 rv add [TTSHouseNumber]{}

124554.05 3 rv add [HouseNumber]{}

124554.05 3 rv add [PrimaryStreet]{RURITAN CIRCLE - ROUTE 859}

124554.05 3 rv add [CallerName]{DORITA JACKSON}

124554.07 3 rv add [TTSTixNumber]{<Silence msec="350"/> A<Silence msec="350"/> 5<Silence msec="350"/> 0<Silence msec="350"/> 9<Silence msec="350"/> 1<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 4<Silence msec="350"/> 1}

124554.07 3 rv add [OutDial_RetriesLeft]{3}

124554.07 3 dial making call tel[4075391727] ann[] vgs[\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs] am[] OnHangup[] rv[[CallbackID]{10996}[TicketBaseID]{5902741}[PostScreenID]{6070643}[sendType]{I

R}[Destination]{4075391727}[TicketNumber]{A509100041}[CallbackCompanyName]{VERIZ

N}[TTSHouseNumber]{}[HouseNumber]{}[PrimaryStreet]{RURITAN CIRCLE - ROUTE 859}[CallerName]{DORITA JACKSON}[TTSTixNumber]{<Silence msec="350"/> A<Silence msec="350"/> 5<Silence msec="350"/> 0<Silence msec="350"/> 9<Silence msec="350"/> 1<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 4<Silence msec="350"/> 1}[OutDial_RetriesLeft]{3}]

124554.07 3 script interpretor: VgMulti v6.0.2000

124554.09 3 state Dialing 4075391727

124554.10 3 timer set 60 EV_TIMEOUT_MAKECALL_NORESPONSE

124554.12 4 dial sql ado=[sELECT ID, PhoneNumber, ActivateTime, DayTimeStart, DayTimeStop, DaysCallAllowed, LineSelection, Priority, AnnounceMessage, Script, OnAnswerMachine, RV, AnswerTimeout, CallRetriesLeft, DelayBetweenRetries, OnNotConnected, EscalationCalls FROM CallQue WHERE ((ActivateTime <= 505261245) OR (ActivateTime IS NULL)) AND ((DayTimeStart <= 1245) OR (DayTimeStart IS NULL)) AND ((DayTimeStop > 1245) OR (DayTimeStop IS NULL)) AND ((CallRetriesLeft >= 0) OR (CallRetriesLeft IS NULL)) AND ((DaysCallAllowed = '') OR (DaysCallAllowed = ' ') OR (DaysCallAllowed IS NULL) OR (DaysCallAllowed LIKE '%Th%')) AND ((LineSelection = '') OR (LineSelection = ' ') OR (LineSelection = ',,') OR (LineSelection IS NULL) OR (LineSelection LIKE '%,4,%') OR (LineSelection LIKE '%>4<%') OR (LineSelection LIKE '%,dxxxB1C4,%')) ORDER BY Priority, ID]

124554.12 4 dial cnCallQueADO_ConnectComplete now wait for rsCallQueADO_FetchComplete

124554.12 4 dial pRecordset.State =1

124554.13 4 dial ado pRecordset.Fields read start RecordCount=1 Status =0

124554.13 4 dial ado pRecordset.Fields read end

124554.13 4 dial DialOnLine start tel[4075391727] ann[] vgs[\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs] am[] rv[[CallbackID]{10998}[TicketBaseID]{5902751}[PostScreenID]{6070552}[sendType]{I

R}[Destination]{4075391727}[TicketNumber]{A509100044}[CallbackCompanyName]{VERIZ

N}[TTSHouseNumber]{<Silence msec="350"/> 4<Silence msec="350"/> 5<Silence msec="350"/> 1<Silence msec="350"/> 2}[HouseNumber]{4512}[PrimaryStreet]{32ND RD N}[CallerName]{ROBERT SMITH}[TTSTixNumber]{<Silence msec="350"/> A<Silence msec="350"/> 5<Silence msec="350"/> 0<Silence msec="350"/> 9<Silence msec="350"/> 1<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 4<Silence msec="350"/> 4}]

124554.13 4 dial callque update id=97: NextCallTime=0505261247, RetriesLeft=2

124554.15 4 dial callque DB update returned (ADO)

124554.15 4 rv clear all

124554.15 4 rv add [CallbackID]{10998}

124554.15 4 rv add [TicketBaseID]{5902751}

124554.16 4 rv add [PostScreenID]{6070552}

124554.16 4 rv add [sendType]{IVR}

124554.16 4 rv add [Destination]{4075391727}

124554.16 4 rv add [TicketNumber]{A509100044}

124554.18 4 rv add [CallbackCompanyName]{VERIZON}

124554.18 4 rv add [TTSHouseNumber]{<Silence msec="350"/> 4<Silence msec="350"/> 5<Silence msec="350"/> 1<Silence msec="350"/> 2}

124554.18 4 rv add [HouseNumber]{4512}

124554.18 4 rv add [PrimaryStreet]{32ND RD N}

124554.18 4 rv add [CallerName]{ROBERT SMITH}

124554.20 4 rv add [TTSTixNumber]{<Silence msec="350"/> A<Silence msec="350"/> 5<Silence msec="350"/> 0<Silence msec="350"/> 9<Silence msec="350"/> 1<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 4<Silence msec="350"/> 4}

124554.20 4 rv add [OutDial_RetriesLeft]{3}

124554.20 4 dial making call tel[4075391727] ann[] vgs[\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs] am[] OnHangup[] rv[[CallbackID]{10998}[TicketBaseID]{5902751}[PostScreenID]{6070552}[sendType]{I

R}[Destination]{4075391727}[TicketNumber]{A509100044}[CallbackCompanyName]{VERIZ

N}[TTSHouseNumber]{<Silence msec="350"/> 4<Silence msec="350"/> 5<Silence msec="350"/> 1<Silence msec="350"/> 2}[HouseNumber]{4512}[PrimaryStreet]{32ND RD N}[CallerName]{ROBERT SMITH}[TTSTixNumber]{<Silence msec="350"/> A<Silence msec="350"/> 5<Silence msec="350"/> 0<Silence msec="350"/> 9<Silence msec="350"/> 1<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 4<Silence msec="350"/> 4}[OutDial_RetriesLeft]{3}]

124554.20 4 script interpretor: VgMulti v6.0.2000

124554.21 4 state Dialing 4075391727

124554.23 4 timer set 60 EV_TIMEOUT_MAKECALL_NORESPONSE

124554.24 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124554.40 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

124554.40 1 event TDX_SETHOOK, code=135, state=5200

124554.40 1 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

124554.52 2 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

124554.52 2 event TDX_SETHOOK, code=135, state=5200

124554.54 2 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

124554.65 3 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

124554.65 3 event TDX_SETHOOK, code=135, state=5200

124554.65 3 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

124554.77 4 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

124554.77 4 event TDX_SETHOOK, code=135, state=5200

124554.77 4 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

124555.24 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124555.24 5 dial cnCallQueADO.open call end

124555.24 5 dial cnCallQueADO_ConnectComplete start

124555.24 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124556.24 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124556.24 5 dial cnCallQueADO.open call end

124556.24 5 dial cnCallQueADO_ConnectComplete start

124556.24 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124557.24 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124557.24 5 dial cnCallQueADO.open call end

124557.24 5 dial cnCallQueADO_ConnectComplete start

124557.24 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124558.24 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124558.24 5 dial cnCallQueADO.open call end

124558.24 5 dial cnCallQueADO_ConnectComplete start

124558.24 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124559.24 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124559.24 5 dial cnCallQueADO.open call end

124559.24 5 dial cnCallQueADO_ConnectComplete start

124559.24 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124600.24 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124600.24 5 dial cnCallQueADO.open call end

124600.24 5 dial cnCallQueADO_ConnectComplete start

124600.26 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124601.24 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124601.24 5 dial cnCallQueADO.open call end

124601.24 5 dial cnCallQueADO_ConnectComplete start

124601.24 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124602.24 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124602.24 5 dial cnCallQueADO.open call end

124602.24 5 dial cnCallQueADO_ConnectComplete start

124602.24 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124603.24 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124603.24 5 dial cnCallQueADO.open call end

124603.24 5 dial cnCallQueADO_ConnectComplete start

124603.24 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124604.24 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124604.24 5 dial cnCallQueADO.open call end

124604.24 5 dial cnCallQueADO_ConnectComplete start

124604.24 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124605.24 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124605.24 5 dial cnCallQueADO.open call end

124605.24 5 dial cnCallQueADO_ConnectComplete start

124605.24 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124606.24 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124606.26 5 dial cnCallQueADO.open call end

124606.26 5 dial cnCallQueADO_ConnectComplete start

124606.26 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124607.26 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124607.26 5 dial cnCallQueADO.open call end

124607.26 5 dial cnCallQueADO_ConnectComplete start

124607.26 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124608.26 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124608.26 5 dial cnCallQueADO.open call end

124608.26 5 dial cnCallQueADO_ConnectComplete start

124608.26 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124609.26 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124609.26 5 dial cnCallQueADO.open call end

124609.26 5 dial cnCallQueADO_ConnectComplete start

124609.26 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124610.26 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124610.26 5 dial cnCallQueADO.open call end

124610.26 5 dial cnCallQueADO_ConnectComplete start

124610.26 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124611.02 1 tw DialogicEvent 133,TDX_CALLP,10,4,0,TDX_CALLP,CR_CNCT,CON_PAMD

124611.04 1 event CON_PAMD, code=133, state=5200

124611.04 1 LsWaitAfterDialingOut : 133,CON_PAMD,10,4,0,CR_CNCT,CON_PAMD,CON_PAMD

124611.04 1 event TDX_CALLP, code=133, state=5200

124611.04 1 LsWaitAfterDialingOut : 133,TDX_CALLP,10,4,0,CR_CNCT,CON_PAMD,CON_PAMD

124611.04 1 StartPlayingAnsweringMachineMessage 10,4,0

124611.04 0 dial callque delete id=94 (ADO)

124611.05 5 dial callque DB update returned (ADO)

124611.05 1 rvns add [OutDial_Result]{Contacted_AM}

124611.05 1 AM msg not specified, using \\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs

124611.05 1 state AM - wait for end of welcome message...

124611.07 1 dial awaiting end of answering machine message (lvl:10 for 20)

124611.07 1 RecSoundStart [C:\Program Files\VoiceGuide\data\RecAm_1.wav] ok

124611.09 1 timer set 120 EV_TIMEOUT_HANGUP

124611.26 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124611.26 5 dial cnCallQueADO.open call end

124611.26 5 dial cnCallQueADO_ConnectComplete start

124611.27 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124612.26 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124612.26 5 dial cnCallQueADO.open call end

124612.26 5 dial cnCallQueADO_ConnectComplete start

124612.26 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124613.26 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124613.26 5 dial cnCallQueADO.open call end

124613.26 5 dial cnCallQueADO_ConnectComplete start

124613.26 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124613.74 1 event EV_SILENCE_DETECTED, code=9300, state=1152

124613.74 1 LsDialoutRecAnswerMachineWelcMsg EV_SILENCE_DETECTED

124613.74 1 rec RecSoundStop ok

124613.76 1 rv rec length: AmWelcMsg_RecLen100ms = 27

124613.76 1 rv add [AmWelcMsg_RecLen100ms]{27}

124613.76 1 timer set 1 EV_REC_FINISHED

124613.76 1 tw DialogicEvent 130,TDX_RECORD,0,0,0,TM_MAXSIL,,

124613.76 1 event TDX_RECORD, code=130, state=1152

124613.76 1 LsDialoutRecAnswerMachineWelcMsg EV_UNKNOWN_130

124613.79 1 event EV_REC_FINISHED, code=8003, state=1152

124613.79 1 LsDialoutRecAnswerMachineWelcMsg EV_REC_FINISHED

124613.79 1 rv replace start: [$RV[AmWelcMsg_RecLen100ms]]

124613.79 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[CallbackID]{10992}[TicketBaseID]{5902737}[PostScreenID]{6070605}[sendType

{IVR}[Destination]{4075391727}[TicketNumber]{A509100035}[CallbackCompanyName]{VE

IZON}[TTSHouseNumber]{<Silence msec="350"/> 1<Silence msec="350"/> 1<Silence msec="350"/> 5<Silence msec="350"/> 9<Silence msec="350"/> 8}[HouseNumber]{11598}[PrimaryStreet]{NEWPORT COVE LANE}[CallerName]{ROBERT SMITH}[TTSTixNumber]{<Silence msec="350"/> A<Silence msec="350"/> 5<Silence msec="350"/> 0<Silence msec="350"/> 9<Silence msec="350"/> 1<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 3<Silence msec="350"/> 5}[OutDial_RetriesLeft]{3}[OutDial_Result]{Contacted_AM}[AmWelcMsg_RecLen100ms]{

7}

124613.79 1 rv replace end: [27]

124613.79 1 state Run Answer Machine script [\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs]

124613.80 1 tr NewVgsVgm_Goto \\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs,,,,,0

124613.80 1 rv add [scriptEnd_Time]{05/26/2005 12:46:13 PM}

124613.80 1 rv add [scriptEnd_Goto_Script]{\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs}

124613.80 1 rv add [scriptEnd_Goto_Module]{}

124613.80 1 rv add [scriptStart_Time]{05/26/2005 12:46:13 PM}

124613.82 1 FindFullPathToScript_VgsOrVgp start [\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs]

124613.82 1 FindFullPathToScript_VgsOrVgp 1

124613.82 0 load start [\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs]

124613.87 1 loaded [\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs] into:2

124613.87 1 rvns add [scriptsPath]{\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\}

124613.87 1 StartModuleDefault=[PlayIntro]

124613.88 2 tr NewVgsVgm_Goto 1

124613.88 2 tr NewVgsVgm_Goto 2

124613.88 1 timer clear

124613.88 1 state [PlayIntro] Playing

124613.90 1 rv replace start (strlen>500)

124613.90 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[CallbackID]{10992}[TicketBaseID]{5902737}[PostScreenID]{6070605}[sendType

{IVR}[Destination]{4075391727}[TicketNumber]{A509100035}[CallbackCompanyName]{VE

IZON}[TTSHouseNumber]{<Silence msec="350"/> 1<Silence msec="350"/> 1<Silence msec="350"/> 5<Silence msec="350"/> 9<Silence msec="350"/> 8}[HouseNumber]{11598}[PrimaryStreet]{NEWPORT COVE LANE}[CallerName]{ROBERT SMITH}[TTSTixNumber]{<Silence msec="350"/> A<Silence msec="350"/> 5<Silence msec="350"/> 0<Silence msec="350"/> 9<Silence msec="350"/> 1<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 3<Silence msec="350"/> 5}[OutDial_RetriesLeft]{3}[OutDial_Result]{Contacted_AM}[AmWelcMsg_RecLen100ms]{

7}[scriptEnd_Time]{05/26/2005 12:46:13 PM}[scriptEnd_Goto_Script]{\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{05/26/2005 12:46:13 PM}[scriptsPath]{\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\}

124613.90 1 tts generate start[<?xml version="1.0" encoding="ISO-8859-1"?> <speak version="1.0" xml:lang="en-US" xmlns="http://www.w3.org/2001/10/synthesis"><rate'>http://www.w3.org/2001/10/synthesis"><rate'>http://www.w3.org/2001/10/synthesis"><rate'>http://www.w3.org/2001/10/synthesis"><rate speed="-1"><Voice Required="Name=crystal16"> This is an important message from VERIZON! Press one to hear this message in english, or press two to hear this message in spanish! </Voice> <Silence msec="1000"/> <Voice Required="Name=rosa16"> ¡Esto es un mensaje importante de ! ¡Presione uno para oír este mensaje en inglés, o presione dos para oír este mensaje en español! </Voice> </rate></speak>]

124613.91 1 tts generate wait

124613.91 2 tr NewVgsVgm_Goto end

124614.26 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124614.26 5 dial cnCallQueADO.open call end

124614.26 5 dial cnCallQueADO_ConnectComplete start

124614.27 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124614.41 1 tts generate finish

124614.43 1 state [PlayIntro] Playing (C:\Program Files\VoiceGuide\data\tts1.wav)

124614.43 1 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts1.wav

124614.43 1 timer clear

124614.51 1 tw wav->vox convert end 671156,C:\Program Files\VoiceGuide\data\tts1.vox,1,0,,

124614.54 1 play start ok, lPlayId=671234

124615.26 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124615.26 5 dial cnCallQueADO.open call end

124615.26 5 dial cnCallQueADO_ConnectComplete start

124615.26 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124616.26 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124616.26 5 dial cnCallQueADO.open call end

124616.26 5 dial cnCallQueADO_ConnectComplete start

124616.27 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124617.07 2 tw DialogicEvent 133,TDX_CALLP,9,0,0,CR_NORB,,

124617.09 2 event TDX_CALLP, code=133, state=5200

124617.09 2 LsWaitAfterDialingOut : 133,TDX_CALLP,9,0,0,CR_NORB,,

124617.09 2 LineEvCallState_OutgoingCallWasAnswered 9,0,0

124617.09 2 rv add [$RV_STARTTIME]{05/26/2005 12:46:17 PM}

124617.10 2 rv add [$RV_DEVICEID]{2}

124617.10 2 rv add [$RV_CIDNAME]{}

124617.10 2 rvns add [PathApp]{C:\Program Files\VoiceGuide\}

124617.10 2 WARN rv ScriptsPath could not be set as LineState(iLineId).iVgsIdx = 0 in StartLoadedVgs_InitLineState

124617.12 2 rv add [$RV_CALLEDNUMBER]{4075391727}

124617.12 0 dial callque delete id=95 (ADO)

124617.12 5 dial callque DB update returned (ADO)

124617.12 2 rvns add [OutDial_Result]{Contacted_Human}

124617.13 2 state live person answered. start [\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs]

124617.13 2 tr NewVgsVgm_Goto \\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs,,,,,0

124617.13 2 rv add [scriptEnd_Time]{05/26/2005 12:46:17 PM}

124617.13 2 rv add [scriptEnd_Goto_Script]{\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs}

124617.15 2 rv add [scriptEnd_Goto_Module]{}

124617.15 2 rv add [scriptStart_Time]{05/26/2005 12:46:17 PM}

124617.15 2 FindFullPathToScript_VgsOrVgp start [\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs]

124617.15 2 FindFullPathToScript_VgsOrVgp 1

124617.16 0 LoadedVgs_Find \\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs at idx=2

124617.16 2 rvns add [scriptsPath]{\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\}

124617.16 2 StartModuleDefault=[PlayIntro]

124617.16 2 tr NewVgsVgm_Goto 1

124617.16 2 tr NewVgsVgm_Goto 2

124617.18 2 timer clear

124617.18 2 state [PlayIntro] Playing

124617.18 2 rv replace start (strlen>500)

124617.18 2 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[CallbackID]{10994}[TicketBaseID]{5902739}[PostScreenID]{6070618}[sendType

{IVR}[Destination]{4075391727}[TicketNumber]{A509100038}[CallbackCompanyName]{VE

IZON}[TTSHouseNumber]{}[HouseNumber]{}[PrimaryStreet]{W & O.D TRAIL}[CallerName]{DORITA JACKSON}[TTSTixNumber]{<Silence msec="350"/> A<Silence msec="350"/> 5<Silence msec="350"/> 0<Silence msec="350"/> 9<Silence msec="350"/> 1<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 3<Silence msec="350"/> 8}[OutDial_RetriesLeft]{3}[$RV_STARTTIME]{05/26/2005 12:46:17 PM}[$RV_DEVICEID]{2}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CALLEDNUMBER]{4075391727}[OutDial_Result]{Contacted_Human}[scriptEnd_Tim

]{05/26/2005 12:46:17 PM}[scriptEnd_Goto_Script]{\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{05/26/2005 12:46:17 PM}[scriptsPath]{\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\}

124617.20 2 tts generate start[<?xml version="1.0" encoding="ISO-8859-1"?> <speak version="1.0" xml:lang="en-US" xmlns="http://www.w3.org/2001/10/synthesis"><rate speed="-1"><Voice Required="Name=crystal16"> This is an important message from VERIZON! Press one to hear this message in english, or press two to hear this message in spanish! </Voice> <Silence msec="1000"/> <Voice Required="Name=rosa16"> ¡Esto es un mensaje importante de ! ¡Presione uno para oír este mensaje en inglés, o presione dos para oír este mensaje en español! </Voice> </rate></speak>]

124617.21 2 tts generate wait

124617.21 2 tr NewVgsVgm_Goto end

124617.21 3 tw DialogicEvent 133,TDX_CALLP,9,0,0,CR_NORB,,

124617.23 3 event TDX_CALLP, code=133, state=5200

124617.23 3 LsWaitAfterDialingOut : 133,TDX_CALLP,9,0,0,CR_NORB,,

124617.23 3 LineEvCallState_OutgoingCallWasAnswered 9,0,0

124617.24 3 rv add [$RV_STARTTIME]{05/26/2005 12:46:17 PM}

124617.24 3 rv add [$RV_DEVICEID]{3}

124617.24 3 rv add [$RV_CIDNAME]{}

124617.24 3 rvns add [PathApp]{C:\Program Files\VoiceGuide\}

124617.26 3 WARN rv ScriptsPath could not be set as LineState(iLineId).iVgsIdx = 0 in StartLoadedVgs_InitLineState

124617.26 3 rv add [$RV_CALLEDNUMBER]{4075391727}

124617.26 0 dial callque delete id=96 (ADO)

124617.27 5 dial callque DB update returned (ADO)

124617.27 3 rvns add [OutDial_Result]{Contacted_Human}

124617.27 3 state live person answered. start [\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs]

124617.29 3 tr NewVgsVgm_Goto \\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs,,,,,0

124617.29 3 rv add [scriptEnd_Time]{05/26/2005 12:46:17 PM}

124617.29 3 rv add [scriptEnd_Goto_Script]{\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs}

124617.29 3 rv add [scriptEnd_Goto_Module]{}

124617.30 3 rv add [scriptStart_Time]{05/26/2005 12:46:17 PM}

124617.30 3 FindFullPathToScript_VgsOrVgp start [\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs]

124617.30 3 FindFullPathToScript_VgsOrVgp 1

124617.32 0 LoadedVgs_Find \\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs at idx=2

124617.32 3 rvns add [scriptsPath]{\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\}

124617.34 3 StartModuleDefault=[PlayIntro]

124617.34 2 tr NewVgsVgm_Goto 1

124617.34 2 tr NewVgsVgm_Goto 2

124617.35 4 tw DialogicEvent 133,TDX_CALLP,9,0,0,CR_NORB,,

124617.35 4 event TDX_CALLP, code=133, state=5200

124617.35 4 LsWaitAfterDialingOut : 133,TDX_CALLP,9,0,0,CR_NORB,,

124617.37 4 LineEvCallState_OutgoingCallWasAnswered 9,0,0

124617.37 4 rv add [$RV_STARTTIME]{05/26/2005 12:46:17 PM}

124617.37 4 rv add [$RV_DEVICEID]{4}

124617.38 4 rv add [$RV_CIDNAME]{}

124617.38 4 rvns add [PathApp]{C:\Program Files\VoiceGuide\}

124617.38 4 WARN rv ScriptsPath could not be set as LineState(iLineId).iVgsIdx = 0 in StartLoadedVgs_InitLineState

124617.38 4 rv add [$RV_CALLEDNUMBER]{4075391727}

124617.40 0 dial callque delete id=97 (ADO)

124617.40 5 dial callque DB update returned (ADO)

124617.40 4 rvns add [OutDial_Result]{Contacted_Human}

124617.41 4 state live person answered. start [\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs]

124617.41 4 tr NewVgsVgm_Goto \\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs,,,,,0

124617.41 4 rv add [scriptEnd_Time]{05/26/2005 12:46:17 PM}

124617.41 4 rv add [scriptEnd_Goto_Script]{\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs}

124617.43 4 rv add [scriptEnd_Goto_Module]{}

124617.43 4 rv add [scriptStart_Time]{05/26/2005 12:46:17 PM}

124617.43 4 FindFullPathToScript_VgsOrVgp start [\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs]

124617.43 4 FindFullPathToScript_VgsOrVgp 1

124617.45 0 LoadedVgs_Find \\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs at idx=2

124617.45 4 rvns add [scriptsPath]{\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\}

124617.45 4 StartModuleDefault=[PlayIntro]

124617.45 2 tr NewVgsVgm_Goto 1

124617.46 2 tr NewVgsVgm_Goto 2

124617.46 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124617.48 5 dial cnCallQueADO.open call end

124617.48 5 dial cnCallQueADO_ConnectComplete start

124617.48 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124617.49 4 timer clear

124617.49 4 state [PlayIntro] Playing

124617.51 4 rv replace start (strlen>500)

124617.51 4 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[CallbackID]{10998}[TicketBaseID]{5902751}[PostScreenID]{6070552}[sendType

{IVR}[Destination]{4075391727}[TicketNumber]{A509100044}[CallbackCompanyName]{VE

IZON}[TTSHouseNumber]{<Silence msec="350"/> 4<Silence msec="350"/> 5<Silence msec="350"/> 1<Silence msec="350"/> 2}[HouseNumber]{4512}[PrimaryStreet]{32ND RD N}[CallerName]{ROBERT SMITH}[TTSTixNumber]{<Silence msec="350"/> A<Silence msec="350"/> 5<Silence msec="350"/> 0<Silence msec="350"/> 9<Silence msec="350"/> 1<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 4<Silence msec="350"/> 4}[OutDial_RetriesLeft]{3}[$RV_STARTTIME]{05/26/2005 12:46:17 PM}[$RV_DEVICEID]{4}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CALLEDNUMBER]{4075391727}[OutDial_Result]{Contacted_Human}[scriptEnd_Tim

]{05/26/2005 12:46:17 PM}[scriptEnd_Goto_Script]{\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{05/26/2005 12:46:17 PM}[scriptsPath]{\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\}

124617.52 4 tts generate start[<?xml version="1.0" encoding="ISO-8859-1"?> <speak version="1.0" xml:lang="en-US" xmlns="http://www.w3.org/2001/10/synthesis"><rate speed="-1"><Voice Required="Name=crystal16"> This is an important message from VERIZON! Press one to hear this message in english, or press two to hear this message in spanish! </Voice> <Silence msec="1000"/> <Voice Required="Name=rosa16"> ¡Esto es un mensaje importante de ! ¡Presione uno para oír este mensaje en inglés, o presione dos para oír este mensaje en español! </Voice> </rate></speak>]

124617.54 4 tts generate wait

124617.54 2 tr NewVgsVgm_Goto end

124617.55 3 timer clear

124617.55 3 state [PlayIntro] Playing

124617.55 3 rv replace start (strlen>500)

124617.57 3 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[CallbackID]{10996}[TicketBaseID]{5902741}[PostScreenID]{6070643}[sendType

{IVR}[Destination]{4075391727}[TicketNumber]{A509100041}[CallbackCompanyName]{VE

IZON}[TTSHouseNumber]{}[HouseNumber]{}[PrimaryStreet]{RURITAN CIRCLE - ROUTE 859}[CallerName]{DORITA JACKSON}[TTSTixNumber]{<Silence msec="350"/> A<Silence msec="350"/> 5<Silence msec="350"/> 0<Silence msec="350"/> 9<Silence msec="350"/> 1<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 0<Silence msec="350"/> 4<Silence msec="350"/> 1}[OutDial_RetriesLeft]{3}[$RV_STARTTIME]{05/26/2005 12:46:17 PM}[$RV_DEVICEID]{3}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CALLEDNUMBER]{4075391727}[OutDial_Result]{Contacted_Human}[scriptEnd_Tim

]{05/26/2005 12:46:17 PM}[scriptEnd_Goto_Script]{\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\CallbackAnswerHuman.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{05/26/2005 12:46:17 PM}[scriptsPath]{\\idmpdc2\IDMShare1\Users\Allan\CallbackGenerator\Scripts\}

124617.57 3 tts generate start[<?xml version="1.0" encoding="ISO-8859-1"?> <speak version="1.0" xml:lang="en-US" xmlns="http://www.w3.org/2001/10/synthesis"><rate speed="-1"><Voice Required="Name=crystal16"> This is an important message from VERIZON! Press one to hear this message in english, or press two to hear this message in spanish! </Voice> <Silence msec="1000"/> <Voice Required="Name=rosa16"> ¡Esto es un mensaje importante de ! ¡Presione uno para oír este mensaje en inglés, o presione dos para oír este mensaje en español! </Voice> </rate></speak>]

124617.60 3 tts generate wait

124617.60 2 tr NewVgsVgm_Goto end

124617.74 2 tts generate finish

124617.74 2 state [PlayIntro] Playing (C:\Program Files\VoiceGuide\data\tts2.wav)

124617.76 2 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts2.wav

124617.76 2 timer clear

124617.87 2 tw wav->vox convert end 674484,C:\Program Files\VoiceGuide\data\tts2.vox,1,0,,

124617.90 2 play start ok, lPlayId=674593

124618.21 4 tts generate finish

124618.21 4 state [PlayIntro] Playing (C:\Program Files\VoiceGuide\data\tts4.wav)

124618.21 4 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts4.wav

124618.23 4 timer clear

124618.30 4 tw wav->vox convert end 674937,C:\Program Files\VoiceGuide\data\tts4.vox,1,0,,

124618.35 4 play start ok, lPlayId=675046

124618.48 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124618.48 5 dial cnCallQueADO.open call end

124618.48 5 dial cnCallQueADO_ConnectComplete start

124618.49 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124618.66 3 tts generate finish

124618.66 3 state [PlayIntro] Playing (C:\Program Files\VoiceGuide\data\tts3.wav)

124618.66 3 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts3.wav

124618.68 3 timer clear

124618.77 3 tw wav->vox convert end 675390,C:\Program Files\VoiceGuide\data\tts3.vox,1,0,,

124618.82 3 play start ok, lPlayId=675515

124619.48 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124619.48 5 dial cnCallQueADO.open call end

124619.48 5 dial cnCallQueADO_ConnectComplete start

124619.48 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124620.48 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124620.48 5 dial cnCallQueADO.open call end

124620.48 5 dial cnCallQueADO_ConnectComplete start

124620.48 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124621.48 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124621.48 5 dial cnCallQueADO.open call end

124621.48 5 dial cnCallQueADO_ConnectComplete start

124621.48 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124622.48 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124622.48 5 dial cnCallQueADO.open call end

124622.48 5 dial cnCallQueADO_ConnectComplete start

124622.48 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124623.48 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124623.48 5 dial cnCallQueADO.open call end

124623.48 5 dial cnCallQueADO_ConnectComplete start

124623.48 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124624.48 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124624.48 5 dial cnCallQueADO.open call end

124624.48 5 dial cnCallQueADO_ConnectComplete start

124624.49 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124625.48 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124625.48 5 dial cnCallQueADO.open call end

124625.48 5 dial cnCallQueADO_ConnectComplete start

124625.48 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124626.48 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124626.48 5 dial cnCallQueADO.open call end

124626.48 5 dial cnCallQueADO_ConnectComplete start

124626.48 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124627.48 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124627.49 5 dial cnCallQueADO.open call end

124627.49 5 dial cnCallQueADO_ConnectComplete start

124627.49 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124628.49 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124628.49 5 dial cnCallQueADO.open call end

124628.49 5 dial cnCallQueADO_ConnectComplete start

124628.49 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124629.49 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UID=sa;PWD=;Database=SQL Test Database]

124629.49 5 dial cnCallQueADO.open call end

124629.49 5 dial cnCallQueADO_ConnectComplete start

124629.49 5 dial cnCallQueADO.Close call from CallQueADO_CheckNextLineForPossibleDialout (finished scanning all lines)

124630.49 5 dial cnCallQueADO.open call start[Provider=SQLOLEDB;Server=IDMDBBACKUP;UI

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SupportTeam   

Posted

We can see that first call was reported as answered by an answering machine:

 

124611.02 1 tw DialogicEvent 133,TDX_CALLP,10,4,0,TDX_CALLP,CR_CNCT,CON_PAMD

 

but calls on other lines returnd a "no ringback heard" event:

 

124617.07 2 tw DialogicEvent 133,TDX_CALLP,9,0,0,CR_NORB,,

 

Please see this thread http://voiceguide.com/forums/index.php?showtopic=2850 and update your system with the latest OCX and EXE posted in that thread - that may help to eliminate false "No Ringback" events.

 

Also make sure that your busy and disconnect tones are set properly in LinesConfig.xml file.

Use Audacity http://audacity.sourceforge.net/ to find out the frequencies and cadence.

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Guest kr1sp0s   

Posted

Thanks for the info... I have downloaded an applied the files. I also downloaded the audacity program but am having difficulty getting it to talk to the dialogic card. From your experience, are the particular setting i should be using??? I am assuming that i should have the dialogic board selected in the recording options. I also have tried the project sample rate at both 8k and 11.25l. Iam getting an "ERROR WHILE OPENING SOUND DEVICE" so i must have a setting wrong somewhere.

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Guest kr1sp0s   

Posted

Thanks! I did record the call and found out that even though the line was busy, the telco had a voice annoucement on the line telling me that the line was busy and asked if i would like to leave a message for $.35. Well no wonder my scripts started playing as if answered by a human! it is possible that i will run into this situation at least occasionally in not more frequently that. I s there any way around this situation? I need to be able to leave a message on voicemail if a call goes to a voicemail box but i also need to be able to detect a busy so that i know a message was not delived.

 

Thanks!!

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SupportTeam   

Posted

Looks like the quality of the recording is pretty high if the Dialogic card thinks that the call has been answered by a human...

 

It would not be really possible to automatically recognize the meaning of the spoken message and act as per instructions - you would need a Speech Recognition system with some natural intelligence built-in to recognize this.

 

Maybe if you were using a T1/E1 ISDN line then the ISDN messages sent on the line could be used to better determine what is happening with the call...

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Guest kr1sp0s   

Posted

Hmmm... I think i just want to determine if the call is answered or not. Is that possible with the telco msg scenario? The log above shows that the card detects no ringback but then i see these two events:

 

124617.09 2 LsWaitAfterDialingOut : 133,TDX_CALLP,9,0,0,CR_NORB,,

124617.09 2 LineEvCallState_OutgoingCallWasAnswered 9,0,0

 

Are these Dialogic events or VoiceGuide events??? At the pont where no ringaback is detected, is the Dialogic card or Voiceguide waiting to hear SIT tones?

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SupportTeam   

Posted

CR_NORB is a Dialogic event indicating that as the card is no longer hearing the Ringback tone then it will assume the call has been answered.

 

Any SIT tones usually get played long before the Dialogic card times out awaiting for ringback.

 

I'd suggest you also update your system with the latest VG for Dialogic patch available in this thread: http://voiceguide.com/forums/index.php?showtopic=2850

 

If using T1/E1 ISDN then the signal that call was answered would arrive as an ISDN message - no need to set up tone definitions etc. as you have to do when using Analog cards.

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