Why Message Playing Was Stopped

[Guest Jack_VR]

Hi,

 

The message playing was stopped by VG 4 Dialogic patch system, Why?

 

Here is the log of that call, FYI.

 

 

092310.54 2 state Dialing 4167237597

092311.11 2 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

092311.14 2 LsWaitAfterDialingOut : 134,TDX_CST,1537,0,0,DE_LCON,,

092322.97 2 LsWaitAfterDialingOut : 133,VOICE,10,3,0,CR_CNCT,CON_PVD,

092322.99 2 LsWaitAfterDialingOut : 133,CONNECT,10,3,0,CR_CNCT,CON_PVD,

092322.99 2 LsWaitAfterDialingOut : 133,CON_PVD,10,3,0,CR_CNCT,CON_PVD,

092323.00 2 LsWaitAfterDialingOut : 133,CR_CNCT,10,3,0,CON_PVD,,

092323.02 2 LsWaitAfterDialingOut : 133,TDX_CALLP,10,3,0,CR_CNCT,CON_PVD,

092323.02 2 state live person answered. start [C:\Program Files\VoiceGuide\Scripts\CallOut_am.vgp]

092323.04 2 FindFullPathToScript_VgsOrVgp start [C:\Program Files\VoiceGuide\Scripts\CallOut_am.vgp]

092323.05 2 FindFullPathToScript_VgsOrVgp 1

092323.19 2 loaded [C:\Program Files\VoiceGuide\Scripts\CallOut_am.vgp] into:9

092323.24 2 state [intro msg] Playing

092323.25 2 state [intro msg] Playing (2k50629audios\3 prompts and short message 49 toll free 8 mhz.wav)

092431.22 2 LsPlayMsg EV_UNKNOWN_134,BUSY

092431.24 2 state Hanging up call...

092431.32 2 rec RecSoundStop ok

092431.33 2 play PlaySoundStop ok

092431.33 2 fnHangupCall end

092431.35 2 LsAwaitingCalls EV_UNKNOWN_134

092431.35 2 LsAwaitingCalls EV_UNKNOWN_134

092431.47 2 play end id=442078, (current ID)

092431.49 2 LsAwaitingCalls EV_PLAY_FINISHED

092431.49 2 LsAwaitingCalls EV_UNKNOWN_129

092431.52 2 WorkingMode@Idle=

092431.52 2 rec RecSoundStop ok

092431.54 2 play PlaySoundStop ok

092431.55 2 After Hangup script:[C:\Program Files\VoiceGuide\Scripts\erase_number_am.vgs]

092431.57 2 FindFullPathToScript_VgsOrVgp start [C:\Program Files\VoiceGuide\Scripts\erase_number_am.vgs]

092431.57 2 FindFullPathToScript_VgsOrVgp 1

092431.58 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\erase_number_am.vgs at idx=8

092431.60 2 state [erase number] Running VB Script...

092431.60 2 rv replace start (strlen>500)

092431.80 2 Run Script waiting. iRunWait=1 (shellid=128, process=1544)

092432.79 2 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

092432.79 2 task completed (shellid=128, process=1544) vgm=110, iRunWait=1, iRunWait_ExeResult_NextVgm=0

092432.80 2 no result file returned from program (VGRUNRESULT_2.TXT or SHLRESLT.TXT)

092432.80 2 task completed LsRunWaitChooseNext iNextVgm=112

092432.85 2 state [call length] Running VB Script...

092432.86 2 rv replace start (strlen>500)

092433.04 2 Run Script waiting. iRunWait=1 (shellid=1116, process=1540)

092434.16 2 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

092434.16 2 task completed (shellid=1116, process=1540) vgm=112, iRunWait=1, iRunWait_ExeResult_NextVgm=0

092434.18 2 no result file returned from program (VGRUNRESULT_2.TXT or SHLRESLT.TXT)

092434.19 2 init atidle reinit : start

092434.19 2 state Waiting for a call...

 

By the way, we found too many problems after we installed VG 4 Dialogic patch, is it not stable enough to be on the production line?

 

Jack

[SupportTeam]

Mesage stopped playing as the busy tone was heard. You can see this in the trace on this line:

 

092431.22 2 LsPlayMsg EV_UNKNOWN_134,BUSY

 

How have you setup the busy tone in ConfigLine.xml and does it match closely to what the actual busy tone on these lines is?

 

What problems have you experienced with "VoiceGuide for Dialogic"?

Where the problems perhaps caused by card detecting busy tone (as above) or was it something else?

 

There are no stability issues with "VG for Dialogic" while it is running (some sites get an error message upon exit - we're looking it this now).

[Guest Jack_VR]

Hi,

 

What happened was that I was cut off while I was listening to the message and the system gave out the log file, i didn't hear anything like busy tone on my phone, anything else could be?

 

I didn't change the busy tone setting in configline.xml.

 

I've posted some topics here about VG 4 Dialogic, you can search the topics posted by Jack_VR in the past a couple of weeks.

 

As I said before, the system was working good before we installed VG 4 Dialogic patch.

 

Jack

[SupportTeam]

What happened was that I was cut off while I was listening to the message and the system gave out the log file,

Yes. Message stopped playing as the Dialogic card reported that the busy tone was heard.

 

You should change the ConfigLine.xml file settings to match the tones played on the phone lines which you are using.

 

To find out the frequencies of the disconnect tone just record it using VoiceGuide's Record module (just start recording then hang up) and then analyze the frequencies using any of the more advanced sound editors eg: Audacity (http://audacity.sourceforge.net/) has a View->Plot Spectrum menu.

 

If trying to detect a continuous tone which does not have ON/OFF cadence you should set the "Repetition Count" to be 0.

 

There have been a few good threads covering this on VoiceGuide's Support Forum: 

http://voiceguide.com/forums/index.php?showtopic=599

http://voiceguide.com/forums/index.php?showtopic=768

 

In 'VG for Dialogic' the tones are set using the ConfigLine.xml file, not using Dialogic TSP.