Send Fax Not Working

[Guest u4910]

I have a vgs with a play module to "play" a tif that is in a fax (version 3 format I think) format. When It sends, the receiver never gets that fax. Attached are the fax and log files.

playfax.vgs

0213_ktTel.txt

0213_0750_vgEngine.txt

1111.zip

[SupportTeam]

Trace shows that the last fax send attempt was ok (see trace below).

 

The previous fax sends failed as the filename to send was pointing to a non-existing file/directory.

 

185236.507 6 1 state [Play 1] Sending Fax e:\ivr\outbound1\1111.tif

185236.507 6 1 SendFaxStart ktTel_Fax_Tx_Start_Enqueue call [e:\ivr\outbound1\1111.tif]

185236.507 6 1 tqTel que cmd_Fax_Tx_Start [0,0,0,0,0][e:\ivr\outbound1\1111.tif||VoiceGuide||]

185236.507 7 1 tqTel run cmd_Fax_Tx_Start

185236.507 6 1 t set 120 EV_TIMEOUT_HANGUP

185236.507 6 2 NewVgsVgm_Goto end

185248.384 18 1 ev Dialogic 164,TFX_PHASEB, crn=20000016, 0,0,0,status=[DFS_REMOTEID][Fax ][DFS_DIS][][DFS_DCS][] coding=[DFS_MR], speed=14400, state=8,,

185248.384 18 1 state Sendig Fax: status=[DFS_REMOTEID][Fax ][DFS_DIS][][DFS_DCS][] coding=[DFS_MR], speed=14400, state=8

185248.384 18 1 t clear (force=False)

185318.127 18 1 ev Dialogic 161,TFX_FAXSEND, crn=20000016, 0,0,0,OK,,

185318.127 18 1 outgoing fax sending has either completed or errored out.

185318.127 18 1 path {TFX_FAXSEND_OK_} not found

185318.127 18 1 path {TFX_FAXSEND_OK} not found

185318.127 18 1 path {TFX_FAXSEND} not found

185318.127 18 1 qScr add evScriptEvent 161 TFX_FAXSEND

185318.127 6 1 qScr run evScriptEvent TFX_FAXSEND, iActionID=0, crn=20000016[0|0|0|0|0][OK|||||]

185318.127 6 1 ScriptEvent TFX_FAXSEND OK||

185318.127 6 1 LsFaxTx TFX_FAXSEND

185318.127 6 1 rv add [Play 1_fax]{OK}

185318.127 6 1 path {TFX_FAXSEND} not found

185318.127 6 1 path {FAXTX} not found

185318.127 6 1 HangupCall ('and any associated'=False), source=FaxTx path not defined, WorkModeScript=Running_Normal, linestate=[CONNECTED]

185318.127 6 1 state Hanging up... [FaxTx path not defined]

 

 

185236.507 5164 1 Fax_Tx_Start (strSoundFile=[e:\ivr\outbound1\1111.tif], sHdr1_LocalId=[], sHdr1_User=[VoiceGuide], sHdr2=[], sOptions=[])

185236.507 5164 1 fax Fax_Tx_Start_Now begin

185236.507 5164 1 fax strFnameRetreived=[e:\ivr\outbound1\1111.tif]

185236.507 5164 1 fax iFnameLength=25

185236.507 5164 1 fax strFnameRetreived+(iFnameLength-5)=[1.tif]

185236.507 5164 1 fax file type for input file [e:\ivr\outbound1\1111.tif] is TIFF

185236.637 5164 1 fax fx_initstat(2, DF_TX) => 0

185236.657 5164 1 fax fx_setparm (2, FC_LOCALID) ok

185236.657 5164 1 fax fx_setparm (2, FC_HDRATTRIB) ok

185236.697 5164 1 fax fx_setparm (2, FC_FONT3) ok

185236.697 5164 1 fax fx_setparm (2, FC_FONT3) ok

185236.697 5164 1 fax fx_setparm (2, FC_HDRUSER) ok

185236.697 5164 1 fax fx_setparm (2, FC_HDRUSER2) ok

185236.788 5164 1 fax fx_sendfax (2, 09C99420, EV_ASYNC) => 0

185236.788 5164 1 fax Fax_Tx_Start_Now completed

185248.384 4184 2 CtEventProcess (from store) idx=399, evtdev=2, crn=00000000, evttype=164, data=070D1CF8, len=0 (store: evinque=0, maxever=1)

185248.384 4184 2 ev TFX_PHASEB (Phase B event)

185248.384 4184 1 fax ATFX_BSTAT_2_str call

185248.384 4184 2 fax ATFX_BSTAT_2_str begin

185248.384 4184 2 fax ATFX_BSTAT_2_str DFS_DIS

185248.384 4184 2 fax ATFX_BSTAT_2_str DFS_DCS

185248.384 4184 2 fax ATFX_BSTAT_2_str DFS_REMOTESUBADDR

185248.384 4184 1 fax ATFX_CODING_2_str call

185248.384 4184 1 fax phase B negotiation: status=[DFS_REMOTEID][Fax ][DFS_DIS][][DFS_DCS][] coding=[DFS_MR], speed=14400, state=8

185248.384 4184 1 raise Dialogic TFX_PHASEB 164 (0 0 0 status=[DFS_REMOTEID][Fax ][DFS_DIS][][DFS_DCS][] coding=[DFS_MR], speed=14400, state=8 )

185318.127 4184 2 CtEventProcess (from store) idx=400, evtdev=2, crn=00000000, evttype=161, data=070D1CF8, len=0 (store: evinque=0, maxever=1)

185318.127 4184 2 ev TFX_FAXSEND (Send fax complete)

185318.127 4184 1 fax Sent 1 pages at speed 14400, resln 196, width 1728 termination reason: OK

[Guest u4910]

I see the incoming fax now. I was using a laptop with Windows XP to receive the fax. It did not initially show the fax. Now that I have gone back into the fax console, I can see the fax now. It seems to be working great.

[Guest u4910]

OK. Tif works, now I'm trying PDF. I installed GS and the help said to install to c:\program files\voice guide\bin.

I did that and it made a gs directory there installed GS. I tried to send a PDF, no luck, so I copied from the gs.864/bin directory below that upto the voice guide/bin/gs directory. I attached a screen shot and log. Is there something I'm missing?

0101_1006_vgEngine.txt

[SupportTeam]

Could not find any ".pdf" string in the attached log. Looks like a new thread was started on this topic here: http://voiceguide.com/forums/index.php?showtopic=6028 so please continue .PDF related posts in that new thread.