Guest Guest_Hugh Report post Posted 10/02/2003 01:32 PM I have designed a simple script (is there anyway of uploading the script?) but am experiencing problems with unexpected routing issues when a call is received. Two issues have been found so far, but I expect these are related to a common reason. - This could be my inexperience with voiceguide. Script is basically: welcome_message (play file) Paths:on {timeout 0} goto [main_menu] main_menu (play file) Paths:on {1} goto [enter_your_number] on {2} goto [how it works] on {3} goto [what_next] how_it_works Paths:on {timeout 1} goto [main_menu] on {9} goto [main_menu] What happens: When a call is answered the welcome message is played, this is immediately followed by the main_menu element which takes a keypad input and correctly transfers execution to: on 1 enter_your_number on 2 how_it_works on 3 what_next All of these execute correctly, however if 2 is selected, the script how_it_works plays the appropriate sound file but at the end, fails to return to the main_menu module. Paths in how_it_works module are: on {timeout 1} goto [main_menu] on {9} goto [main_menu] The on{timeout 1} gogo [main_menu] does not appear to function, after some time, the how_it_works message replays. Keying 9 does however return you to the main_menu module. The log below show call handling, once the call is hung up by the caller, the system continues for a number of minutes after the call is cancelled, ie another problem is that the system is not detecting the line being dropped (Dialogic D/4PCI) The other script problem similar to that above is in the module emerg_intro, this is suppoed to pass execution to the next module emergency_menu when the sound file has been played. The paths are defined as follows: on {timeout 0} goto [emergency_menu] However, this pass does not happen either and after a time (default timeout?) the emerg_intro is replayed. Below is a log of a call showing handling of 1st problem. (some of the sound files are up to a minute in length, is this likely to be an issue?). 141050.17 6 linedevstate 2048 0 0 141050.17 6 callstate OFFERING 66459 0 4 141050.17 6 callinfo CALLEDID 141050.19 6 callinfo ORIGIN 141050.19 6 ring 0 141056.17 6 ring 2 141056.17 6 Answer the call at 02/10/2003 14:10:56 141056.17 6 lineAnswer(66459) => 66493 141056.72 6 callstate CONNECTED 66459,1,0 141056.72 6 WorkingModeTAPI= 141056.72 6 WorkingModeScript= 141056.75 6 Inband detection not enabled 141056.75 6 StartLoadedVgs at 02/10/2003 14:10:56 141056.75 6 tapi Reply 66493 0 141056.75 6 [welcome_message] Playing 141056.75 6 [welcome_message] Playing (C:\IVR Dev\wav files\script01\welcome_message.wav) 141056.77 6 PlaySoundStart ok [C:\IVR Dev\wav files\script01\welcome_message.wav] 141056.78 6 RunModule PLAY end 141201.80 6 wb(87039000) 141202.81 6 Play End line[6] (id=870390) 141202.81 6 LsPlayMsg EV_PLAY_FINISHED 141202.81 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 141202.81 6 [main_menu] Playing 141202.81 6 [main_menu] Playing (C:\IVR Dev\wav files\script01\main_menu.wav) 141202.83 6 PlaySoundStart ok [C:\IVR Dev\wav files\script01\main_menu.wav] 141202.83 6 RunModule PLAY end 141218.75 6 wb(93645300) 141219.77 6 dtmf 2 (50,2) 141219.77 6 LsPlayMsg 2 141219.78 6 PlaySoundStop ok 141219.78 6 Play End line[6] (id=936453) 141219.78 6 [how it works] Playing 141219.78 6 [how it works] Playing (C:\IVR Dev\wav files\script01\how_it_works.wav) 141219.80 6 PlaySoundStart ok [C:\IVR Dev\wav files\script01\how_it_works.wav] 141219.81 6 RunModule PLAY end 141344.11 6 wb(95342100) 141345.13 6 Play End line[6] (id=953421) 141345.13 6 LsPlayMsg EV_PLAY_FINISHED 141350.48 6 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG 141350.48 6 [how it works] Playing (C:\IVR Dev\wav files\script01\how_it_works.wav) 141350.50 6 PlaySoundStart ok [C:\IVR Dev\wav files\script01\how_it_works.wav] 141354.86 6 dtmf 9 (57,2) 141354.86 6 LsPlayMsg 9 141355.88 6 PlaySoundStop ok 141355.88 6 [main_menu] Playing 141355.88 6 [main_menu] Playing (C:\IVR Dev\wav files\script01\main_menu.wav) 141355.89 6 PlaySoundStart ok [C:\IVR Dev\wav files\script01\main_menu.wav] 141355.89 6 RunModule PLAY end 141411.80 6 wb(4951500) 141412.81 6 Play End line[6] (id=49515) 141412.81 6 LsPlayMsg EV_PLAY_FINISHED 141414.89 6 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG 141414.89 6 [main_menu] Playing (C:\IVR Dev\wav files\script01\main_menu.wav) 141414.91 6 PlaySoundStart ok [C:\IVR Dev\wav files\script01\main_menu.wav] 141430.77 6 wb(6853100) 141431.78 6 Play End line[6] (id=68531) 141431.78 6 LsPlayMsg EV_PLAY_FINISHED 141433.86 6 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG 141433.86 6 [main_menu] Playing (C:\IVR Dev\wav files\script01\main_menu.wav) 141433.88 6 PlaySoundStart ok [C:\IVR Dev\wav files\script01\main_menu.wav] 141449.77 6 wb(8750000) 141450.78 6 Play End line[6] (id=87500) 141450.80 6 LsPlayMsg EV_PLAY_FINISHED 141501.63 6 LsPlayMsgFinished EV_TIMEOUT_HANGUP 141501.63 6 Hanging up call... 141501.63 6 RecSoundStop ok 141501.63 6 PlaySoundStop ok 141501.63 6 fnHangupCall end 141501.66 6 linedevstate 2048 0 0 141501.66 6 callstate IDLE 66459 0 0 141501.66 6 WorkingMode@Idle= 141501.67 6 tapi Reply 66476 0 141502.72 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 141502.72 6 ReinitTelephony due to IDLE start 141502.72 6 tapic lineDeallocateCall(MainCall:66459) 0 141502.86 6 lineOpen(6) => 0 141502.86 6 Waiting for a call... 141502.86 6 lineOpen(6)LineHandle=66323 Share this post Link to post
SupportTeam Report post Posted 10/03/2003 12:37 AM The on{timeout 1} gogo [main_menu] does not appear to function, after some time, the how_it_works message replays. The timout starts after the last replay of the main message in module - what is the "Replay" value set to in that module? another problem is that the system is not detecting the line being dropped (Dialogic D/4PCI) Plese read thread: http://voiceguide.com/forums/index.php?showtopic=599 some of the sound files are up to a minute in length, is this likely to be an issue?. No. Any length sound files can be used. Share this post Link to post
Guest Guest_Hugh Report post Posted 10/03/2003 08:49 AM Thanks, replays was set to 2, changing this has overcome the problem Share this post Link to post
