Unexpected Routing In Script

[Guest Guest_Hugh]

I have designed a simple script (is there anyway of uploading the script?) but am experiencing problems with unexpected routing issues when a call is received. Two issues have been found so far, but I expect these are related to a common reason. - This could be my inexperience with voiceguide.

 

Script is basically:

 

welcome_message (play file)

Paths:on {timeout 0} goto [main_menu]

 

main_menu (play file)

Paths:on {1} goto [enter_your_number]

on {2} goto [how it works]

on {3} goto [what_next]

 

how_it_works

Paths:on {timeout 1} goto [main_menu]

on {9} goto [main_menu]

 

 

 

 

What happens:

When a call is answered the welcome message is played, this is immediately followed by the main_menu element which takes a keypad input and correctly transfers execution to:

on 1 enter_your_number

on 2 how_it_works

on 3 what_next

 

All of these execute correctly, however if 2 is selected, the script how_it_works plays the appropriate sound file but at the end, fails to return to the main_menu module.

 

Paths in how_it_works module are:

on {timeout 1} goto [main_menu]

on {9} goto [main_menu]

 

 

The on{timeout 1} gogo [main_menu] does not appear to function, after some time, the how_it_works message replays. Keying 9 does however return you to the main_menu module.

 

The log below show call handling, once the call is hung up by the caller, the system continues for a number of minutes after the call is cancelled, ie another problem is that the system is not detecting the line being dropped (Dialogic D/4PCI)

 

The other script problem similar to that above is in the module emerg_intro, this is suppoed to pass execution to the next module emergency_menu when the sound file has been played. The paths are defined as follows:

 

on {timeout 0} goto [emergency_menu]

 

However, this pass does not happen either and after a time (default timeout?) the emerg_intro is replayed.

 

Below is a log of a call showing handling of 1st problem. (some of the sound files are up to a minute in length, is this likely to be an issue?).

 

141050.17 6 linedevstate 2048 0 0

141050.17 6 callstate OFFERING 66459 0 4

141050.17 6 callinfo CALLEDID

141050.19 6 callinfo ORIGIN

141050.19 6 ring 0

141056.17 6 ring 2

141056.17 6 Answer the call at 02/10/2003 14:10:56

141056.17 6 lineAnswer(66459) => 66493

141056.72 6 callstate CONNECTED 66459,1,0

141056.72 6 WorkingModeTAPI=

141056.72 6 WorkingModeScript=

141056.75 6 Inband detection not enabled

141056.75 6 StartLoadedVgs at 02/10/2003 14:10:56

141056.75 6 tapi Reply 66493 0

141056.75 6 [welcome_message] Playing

141056.75 6 [welcome_message] Playing (C:\IVR Dev\wav files\script01\welcome_message.wav)

141056.77 6 PlaySoundStart ok [C:\IVR Dev\wav files\script01\welcome_message.wav]

141056.78 6 RunModule PLAY end

141201.80 6 wb(87039000)

141202.81 6 Play End line[6] (id=870390)

141202.81 6 LsPlayMsg EV_PLAY_FINISHED

141202.81 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

141202.81 6 [main_menu] Playing

141202.81 6 [main_menu] Playing (C:\IVR Dev\wav files\script01\main_menu.wav)

141202.83 6 PlaySoundStart ok [C:\IVR Dev\wav files\script01\main_menu.wav]

141202.83 6 RunModule PLAY end

141218.75 6 wb(93645300)

141219.77 6 dtmf 2 (50,2)

141219.77 6 LsPlayMsg 2

141219.78 6 PlaySoundStop ok

141219.78 6 Play End line[6] (id=936453)

141219.78 6 [how it works] Playing

141219.78 6 [how it works] Playing (C:\IVR Dev\wav files\script01\how_it_works.wav)

141219.80 6 PlaySoundStart ok [C:\IVR Dev\wav files\script01\how_it_works.wav]

141219.81 6 RunModule PLAY end

141344.11 6 wb(95342100)

141345.13 6 Play End line[6] (id=953421)

141345.13 6 LsPlayMsg EV_PLAY_FINISHED

141350.48 6 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

141350.48 6 [how it works] Playing (C:\IVR Dev\wav files\script01\how_it_works.wav)

141350.50 6 PlaySoundStart ok [C:\IVR Dev\wav files\script01\how_it_works.wav]

141354.86 6 dtmf 9 (57,2)

141354.86 6 LsPlayMsg 9

141355.88 6 PlaySoundStop ok

141355.88 6 [main_menu] Playing

141355.88 6 [main_menu] Playing (C:\IVR Dev\wav files\script01\main_menu.wav)

141355.89 6 PlaySoundStart ok [C:\IVR Dev\wav files\script01\main_menu.wav]

141355.89 6 RunModule PLAY end

141411.80 6 wb(4951500)

141412.81 6 Play End line[6] (id=49515)

141412.81 6 LsPlayMsg EV_PLAY_FINISHED

141414.89 6 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

141414.89 6 [main_menu] Playing (C:\IVR Dev\wav files\script01\main_menu.wav)

141414.91 6 PlaySoundStart ok [C:\IVR Dev\wav files\script01\main_menu.wav]

141430.77 6 wb(6853100)

141431.78 6 Play End line[6] (id=68531)

141431.78 6 LsPlayMsg EV_PLAY_FINISHED

141433.86 6 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

141433.86 6 [main_menu] Playing (C:\IVR Dev\wav files\script01\main_menu.wav)

141433.88 6 PlaySoundStart ok [C:\IVR Dev\wav files\script01\main_menu.wav]

141449.77 6 wb(8750000)

141450.78 6 Play End line[6] (id=87500)

141450.80 6 LsPlayMsg EV_PLAY_FINISHED

141501.63 6 LsPlayMsgFinished EV_TIMEOUT_HANGUP

141501.63 6 Hanging up call...

141501.63 6 RecSoundStop ok

141501.63 6 PlaySoundStop ok

141501.63 6 fnHangupCall end

141501.66 6 linedevstate 2048 0 0

141501.66 6 callstate IDLE 66459 0 0

141501.66 6 WorkingMode@Idle=

141501.67 6 tapi Reply 66476 0

141502.72 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

141502.72 6 ReinitTelephony due to IDLE start

141502.72 6 tapic lineDeallocateCall(MainCall:66459) 0

141502.86 6 lineOpen(6) => 0

141502.86 6 Waiting for a call...

141502.86 6 lineOpen(6)LineHandle=66323

[SupportTeam]

The on{timeout 1} gogo [main_menu] does not appear to function, after some time, the how_it_works message replays.

The timout starts after the last replay of the main message in module - what is the "Replay" value set to in that module?

another problem is that the system is not detecting the line being dropped (Dialogic D/4PCI)

Plese read thread: http://voiceguide.com/forums/index.php?showtopic=599

some of the sound files are up to a minute in length, is this likely to be an issue?.

No. Any length sound files can be used.

[Guest Guest_Hugh]

Thanks, replays was set to 2, changing this has overcome the problem