Disconnected

[Guest b2]

Why do the incoming calls randomly get disconnected and how can i stop this?

using vg4.9 and external voice modem

 

below is the event trace log

 

53973 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\tender\WAVS\transfer.wav]

53973 0 RunModule PLAY end

56707 0 tapie callstate DISCONNECTED 65997,32,0

56717 0 LsPlayMsg EV_REMOTEPARTY_DISCONNECT

56727 0 PlaySoundStop ok

56727 0 HangupCall called from []

56737 0 Hanging up call...

56737 0 PlaySoundStop ok

56747 0 fnHangupCall end

57748 0 tapie callstate IDLE 65997 0 0

57748 0 WorkingMode@Idle=

57778 0 set EV_TIMEOUT_TIMETOREINITLINE 2

57788 0 tapi Reply 66014 0

58690 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

58690 0 ReinitTelephony due to IDLE start

58700 0 tapic lineDeallocateCall(MainCall:65997) 0

58750 0 lineOpen(0) => 0

58750 0 Waiting for a call...

58760 0 lineOpen(0)LineHandle=66031

[SupportTeam]

Please see:

 

http://www.voiceguide.com/suppKB.htm#006

 

and

 

http://voiceguide.com/forums/index.php?showtopic=341

[Guest b2]

thanks