Call Can't End Properly?

[alexawsk]

Hi!

 

I'm using the intel D/41JCT-LS analog dialogic card in

VoiceGuide version 5.1.2307.

 

Why most of the time the call can't end properly when

both side(caller & receiver) was hangup the call? Sometime, the call can't end, i'm need to press the hangup button...

 

 

 

Isn't the timeout for end up the call setting?

Where is the location was set the timeout for end up the call

when one of the side hangup the phone?

 

Thanks..

 

Below is the log.....

 

084804.28 7 ring 2

084804.28 7 Answer the call at 10/21/2003 8:48:04 AM

084804.28 7 lineAnswer(65746) => 65899

084804.83 7 callstate CONNECTED 65746,1,0

084804.83 7 WorkingModeTAPI@Connected=

084804.83 7 WorkingModeScript@Connected=

084804.84 7 Inband detection not enabled

084804.84 7 StartLoadedVgs at 10/21/2003 8:48:04 AM

084804.84 7 tapi Reply (LineEvReply) ok 65899 0

084804.84 7 [welcome] Playing

084804.84 7 [welcome] Playing (C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\PayYouArePaying.wav)

084804.84 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\PayYouArePaying.wav]

084804.84 7 RunModule PLAY end

084806.69 7 wb(37653100)

084807.70 7 Play End line[7] (id=376531)

084807.70 7 LsPlayMsg EV_PLAY_FINISHED

084807.91 7 dtmf 1 (65746,49,2)

084807.91 7 LsPlayMsgFinished 1

084808.25 7 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

084808.25 7 [Transfer Call] Dial and Conference to 65644348 (TAPI)

084808.25 0 Search for free lines in range [6-7]

084808.25 6 Calling 65644348 (7)

084808.25 7 MakeCallEx => 65848

084808.25 6 TapiCbTrigSet 65848 7003

084808.78 6 tapi Reply (LineEvReply) ok 65848 0

084808.78 6 TcTrig.lTrigType = TcTrig_MakeCallForConferenceFinished

084808.80 6 Setting conference to occur in 3 seconds (not waiting for PROCEEDING)

084808.80 6 TapiCbTrigClear

084808.80 6 linedevstate 2048 0 0

084808.80 6 callstate DIALTONE 65712 0 0

084808.80 6 callstate DIALING 65712 0 0

084808.80 6 callstate PROCEEDING 65712 0 0

084808.80 6 callinfo CALLEDID

084808.80 6 callinfo REASON

084808.80 6 Lev_CallerID [0000,]

084808.81 6 callinfo ORIGIN

084811.97 6 LsXferWaitEndCall EV_TIMEOUT_BRIDGEAFTERDIALING

084811.97 6 DialogicScRoute dxxxB1C1<=>dxxxB1C2 call

084811.97 6 DialogicScRoute dxxxB1C1<=>dxxxB1C2 SC_FULLDUP:

084811.97 6 Conferenced to 7 (dxxxB1C2) at 8:48:11 AM

084811.97 7 [Transfer Call] Conferenced to 6 (dxxxB1C1) at 8:48:11 AM

084812.84 6 callstate CONNECTED 65712,1,0

084812.84 6 WorkingModeTAPI@Connected=

084812.84 6 WorkingModeScript@Connected=

084812.86 6 2nd leg of call recieved CONNECTED event

084837.08 0 sys cleanup Start

084837.08 0 sys cleanup End

085131.92 0 btn Hangup on line 6

085131.94 6 LsXferWaitEndCall EV_TIMEOUT_HANGUP

085131.94 6 Hanging up call...

085131.94 6 DialogicScUnroute dxxxB1C1</>dxxxB1C2 MATCH_ call

085131.94 6 DialogicScUnroute dxxxB1C1</>dxxxB1C2 MATCH_

085131.94 7 Hanging up call... [2nd leg]

085131.94 7 RecSoundStop ok

085131.94 7 PlaySoundStop ok

085131.94 7 fnHangupCall end

085131.94 6 RecSoundStop ok

085131.94 6 PlaySoundStop ok

085131.98 6 Waiting for a call...

085131.98 6 fnHangupCall end

085132.03 7 linedevstate 2048 0 0

085132.03 7 callstate IDLE 65746 0 0

085132.03 7 WorkingMode@Idle=

085132.03 7 tapi Reply (LineEvReply) ok 65967 0

085132.05 6 linedevstate 2048 0 0

085132.05 6 callstate IDLE 65712 0 0

085132.05 6 WorkingMode@Idle=

085132.05 6 LineState(iLineId).iVgsIdx = 0

085132.05 6 tapi Reply (LineEvReply) ok 65950 0

085133.08 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

085133.08 6 ReinitTelephony due to IDLE start

085133.08 6 tapic lineDeallocateCall(MainCall:65712) 0

085133.13 6 lineOpen(6) => 0

085133.13 6 Waiting for a call...

085133.13 6 lineOpen(6)LineHandle=66515

085133.13 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

085133.13 7 ReinitTelephony due to IDLE start

085133.13 7 tapic lineDeallocateCall(MainCall:65746) 0

085133.17 7 lineOpen(7) => 0

085133.17 7 Waiting for a call...

085133.17 7 lineOpen(7)LineHandle=65985

[SupportTeam]

Please read the "End of Call Detection" section of VoiceGuide help file, and

 

http://voiceguide.com/forums/index.php?showtopic=599

 

Online page from Help file:

 

http://www.voiceguide.com/vghelp/html/Disc...ctionDetect.htm

[SupportTeam]

As far as hanging up the call after a certain timeout etc.

 

- please update your 5.1 Beta3 installation with new .exe (attached)

- please look at (and run) the script (in same attached .ZIP file)

 

the script demonstrated how after doing a "Dial and Conference" the call can be after a certain timeout disconnected to play a time warning message, then reconnected after playing a message and then after the time has ran out the call can be disconnected again..

ConfAndDisconnect.zip