ktruk Report post Posted 11/17/2005 12:36 PM Can you please tell me what is the correct setting in the CONFIG.XML file for a Dialogic BRI/2VFD card for Euro-ISDN (CTR3 or CTR4) and what the channel "Name(s)" are for the four B channels on the card: Current settings do not appear to work (ie: not answer a call). Board is started and has been working okay with TAPI VG. Hopefully log files listed below will help. Thanx. Current Config.xml (only changed protocol from default analog to ISDN setting): <Channel> <Name>dxxxB1C1</Name> <NetworkIf>dxxxB1C1</NetworkIf> <Protocol>ISDN</Protocol> <RingsBeforeAnswer>0</RingsBeforeAnswer> <script>C:\Program Files\VoiceGuide\Scripts\Test2\Test2.vgs</Script> <ConfigLine></ConfigLine> <AllowDialOut>1</AllowDialOut> <PopupCallerId>0</PopupCallerId> <RV></RV> </Channel> Log Files: 122654.454 ocxfn LogLevels(10,C:\Program Files\VoiceGuide\log\,sw.txt,0,) 122654.605 ocxfn LogLevels(10,C:\Program Files\VoiceGuide\log\,sw.txt,0,) 122654.815 ------------------------------------------------------------------------------ 122654.815 SAPIWrap OCX v1.4, May 9 2004 13:44:29 122654.815 Started at 1117 122654.815 122654.815 ------------------------------------------------------------------------------ 122654.454 ocxfn LogLevels 10,C:\Program Files\VoiceGuide\log\,tw.txt,0, 122654.605 ocxfn LogLevels 10,C:\Program Files\VoiceGuide\log\,tw.txt,0, 122654.725 ------------------------------------------------------------------------------ 122654.725 ktTelControl OCX v2.3.0, Nov 1 2005 13:20:16 [For Dialogic] 122654.725 Initialise at 1117 122654.725 122654.725 ------------------------------------------------------------------------------ 122654.725 dlgc Dialogic boards present: dti:2, dxxx:1 122654.805 fn AppInit_Dialogic 122654.805 init test NETWORK devices (1st channel on each board) 122654.815 dlgc dt_open(dtiB1) error 0 122654.815 ocxfn SetParam(0,VgIniFilename,c:\program files\voiceguide\VG.INI,0) 122654.815 SetParam VgIniFilename 122654.845 ocxfn GetLineCount() => 0 122654.985 ocxfn LineOpenDialogic(dxxx=dxxxB1C1, dti=dxxxB1C1, protocol=ISDN, opt=, opt=0) 122654.985 init opening straight analog line 122655.135 001 init tones not set by TSF File as EDX_FEATUREDISABLED (TSF feature is disabled in Configuration Manager Advanced Options) [dxxxB1C1|dxxxB1C1] 122655.135 001 init config line file not specified. default settings will remain. 122655.135 init LineOpenDialogic ok => [1] 122655.135 ocxfn SetParam(1,ConfigLine_Filename,C:\Program Files\VoiceGuide\data\ConfigLine.xml,0) 122655.135 SetParam ConfigLine_Filename begin 122655.135 001 init tones not set by TSF File as EDX_FEATUREDISABLED (TSF feature is disabled in Configuration Manager Advanced Options) [dxxxB1C1|dxxxB1C1] 122655.135 001 tone section start A 122655.145 001 tone section start B 122655.145 001 init config line as per [C:\Program Files\VoiceGuide\data\ConfigLine.xml] 122655.145 tone TID_BUSY1:253 500:200 0:0 55:40 55:40 4 122655.145 tone TID_BUSY2:255 500:200 525:175 55:40 55:40 4 122655.155 tone TID_DIAL_LCL:250 340:40 440:40 100:0 0:0 1 122655.155 tone TID_DIAL_INTL:251 340:40 440:40 100:0 0:0 1 122655.155 tone TID_DIAL_XTRA:252 340:40 440:40 100:0 0:0 1 122655.155 tone TID_DISCONNECT:257 500:200 525:175 55:40 55:40 4 122655.155 tone TID_FAX1:258 2150:50 0:0 25:25 0:0 1 122655.155 tone TID_FAX2:259 1100:50 0:0 25:25 0:0 1 122655.155 tone TID_RNGBK1:254 438:138 0:0 130:105 400:200 1 122655.155 tone TID_RNGBK2:256 438:138 438:138 130:105 400:200 1 122655.155 tone DISCONNECT_PBX:191 500:50 0:0 47:5 47:5 2 122655.155 tone DISCONNECT_Telstra:192 425:50 0:0 37:5 37:5 2 122655.155 commented out tone defintion encountered (path=[<Samples><Tone>]!=[<Tones><Tone>]) 122655.155 commented out tone defintion encountered (path=[<Samples><Tone>]!=[<Tones><Tone>]) 122655.155 commented out tone defintion encountered (path=[<Samples><Tone>]!=[<Tones><Tone>]) 122655.155 commented out tone defintion encountered (path=[<Samples><Tone>]!=[<Tones><Tone>]) 122655.155 commented out tone defintion encountered (path=[<Samples><Tone>]!=[<Tones><Tone>]) 122655.155 dlgc dx_setparm(1, DXCH_RINGCNT, &[1]) => 0, err=0, No error 122655.155 dlgc dx_setparm(1, DXCH_CALLID, &[1]) => -1, err=6, Parameter error 122655.155 dlgc parm [DXCH_PLAYRDRATE] not recognized. (XmlHandler_endElement) 122655.155 dlgc dx_setparm(1, DXCH_RECRDRATE, &[8000]) => 0, err=6, Parameter error 122655.155 SetParam ConfigLine_Filename end 122655.256 ocxfn LineOpenDialogic(dxxx=dxxxB1C2, dti=dxxxB1C2, protocol=ISDN, opt=, opt=0) 122655.256 init opening straight analog line 122655.266 002 init tones not set by TSF File as EDX_FEATUREDISABLED (TSF feature is disabled in Configuration Manager Advanced Options) [dxxxB1C2|dxxxB1C2] 122655.266 002 init config line file not specified. default settings will remain. 122655.266 init LineOpenDialogic ok => [2] 122655.266 ocxfn SetParam(2,ConfigLine_Filename,C:\Program Files\VoiceGuide\data\ConfigLine.xml,0) 122655.266 SetParam ConfigLine_Filename begin 122655.266 002 init tones not set by TSF File as EDX_FEATUREDISABLED (TSF feature is disabled in Configuration Manager Advanced Options) [dxxxB1C2|dxxxB1C2] 122655.266 002 tone section start A 122655.266 002 tone section start B 122655.266 002 init config line as per [C:\Program Files\VoiceGuide\data\ConfigLine.xml] 122655.266 tone TID_BUSY1:253 500:200 0:0 55:40 55:40 4 122655.266 tone TID_BUSY2:255 500:200 525:175 55:40 55:40 4 122655.276 tone TID_DIAL_LCL:250 340:40 440:40 100:0 0:0 1 122655.276 tone TID_DIAL_INTL:251 340:40 440:40 100:0 0:0 1 122655.276 tone TID_DIAL_XTRA:252 340:40 440:40 100:0 0:0 1 122655.276 tone TID_DISCONNECT:257 500:200 525:175 55:40 55:40 4 122655.276 tone TID_FAX1:258 2150:50 0:0 25:25 0:0 1 122655.276 tone TID_FAX2:259 1100:50 0:0 25:25 0:0 1 122655.276 tone TID_RNGBK1:254 438:138 0:0 130:105 400:200 1 122655.276 tone TID_RNGBK2:256 438:138 438:138 130:105 400:200 1 122655.276 tone DISCONNECT_PBX:191 500:50 0:0 47:5 47:5 2 122655.276 tone DISCONNECT_Telstra:192 425:50 0:0 37:5 37:5 2 122655.276 commented out tone defintion encountered (path=[<Samples><Tone>]!=[<Tones><Tone>]) 122655.276 commented out tone defintion encountered (path=[<Samples><Tone>]!=[<Tones><Tone>]) 122655.276 commented out tone defintion encountered (path=[<Samples><Tone>]!=[<Tones><Tone>]) 122655.276 commented out tone defintion encountered (path=[<Samples><Tone>]!=[<Tones><Tone>]) 122655.276 commented out tone defintion encountered (path=[<Samples><Tone>]!=[<Tones><Tone>]) 122655.276 dlgc dx_setparm(2, DXCH_RINGCNT, &[1]) => 0, err=0, No error 122655.276 dlgc dx_setparm(2, DXCH_CALLID, &[1]) => -1, err=6, Parameter error 122655.276 dlgc parm [DXCH_PLAYRDRATE] not recognized. (XmlHandler_endElement) 122655.276 dlgc dx_setparm(2, DXCH_RECRDRATE, &[8000]) => 0, err=6, Parameter error 122655.276 SetParam ConfigLine_Filename end 122655.326 ocxfn LineOpenDialogic(dxxx=dxxxB1C3, dti=dxxxB1C3, protocol=ISDN, opt=, opt=0) 122655.326 init opening straight analog line 122655.336 003 init tones not set by TSF File as EDX_FEATUREDISABLED (TSF feature is disabled in Configuration Manager Advanced Options) [dxxxB1C3|dxxxB1C3] 122655.336 003 init config line file not specified. default settings will remain. 122655.336 init LineOpenDialogic ok => [3] 122655.336 ocxfn SetParam(3,ConfigLine_Filename,C:\Program Files\VoiceGuide\data\ConfigLine.xml,0) 122655.336 SetParam ConfigLine_Filename begin 122655.336 003 init tones not set by TSF File as EDX_FEATUREDISABLED (TSF feature is disabled in Configuration Manager Advanced Options) [dxxxB1C3|dxxxB1C3] 122655.336 003 tone section start A 122655.336 003 tone section start B 122655.336 003 init config line as per [C:\Program Files\VoiceGuide\data\ConfigLine.xml] 122655.336 tone TID_BUSY1:253 500:200 0:0 55:40 55:40 4 122655.336 tone TID_BUSY2:255 500:200 525:175 55:40 55:40 4 122655.336 tone TID_DIAL_LCL:250 340:40 440:40 100:0 0:0 1 122655.346 tone TID_DIAL_INTL:251 340:40 440:40 100:0 0:0 1 122655.346 tone TID_DIAL_XTRA:252 340:40 440:40 100:0 0:0 1 122655.346 tone TID_DISCONNECT:257 500:200 525:175 55:40 55:40 4 122655.346 tone TID_FAX1:258 2150:50 0:0 25:25 0:0 1 122655.346 tone TID_FAX2:259 1100:50 0:0 25:25 0:0 1 122655.346 tone TID_RNGBK1:254 438:138 0:0 130:105 400:200 1 122655.346 tone TID_RNGBK2:256 438:138 438:138 130:105 400:200 1 122655.346 tone DISCONNECT_PBX:191 500:50 0:0 47:5 47:5 2 122655.346 tone DISCONNECT_Telstra:192 425:50 0:0 37:5 37:5 2 122655.346 commented out tone defintion encountered (path=[<Samples><Tone>]!=[<Tones><Tone>]) 122655.346 commented out tone defintion encountered (path=[<Samples><Tone>]!=[<Tones><Tone>]) 122655.346 commented out tone defintion encountered (path=[<Samples><Tone>]!=[<Tones><Tone>]) 122655.346 commented out tone defintion encountered (path=[<Samples><Tone>]!=[<Tones><Tone>]) 122655.346 commented out tone defintion encountered (path=[<Samples><Tone>]!=[<Tones><Tone>]) 122655.346 dlgc dx_setparm(3, DXCH_RINGCNT, &[1]) => 0, err=0, No error 122655.346 dlgc dx_setparm(3, DXCH_CALLID, &[1]) => -1, err=6, Parameter error 122655.346 dlgc parm [DXCH_PLAYRDRATE] not recognized. (XmlHandler_endElement) 122655.346 dlgc dx_setparm(3, DXCH_RECRDRATE, &[8000]) => 0, err=6, Parameter error 122655.346 SetParam ConfigLine_Filename end 122655.366 ocxfn LineOpenDialogic(dxxx=dxxxB1C4, dti=dxxxB1C4, protocol=ISDN, opt=, opt=0) 122655.366 init opening straight analog line 122655.366 004 init tones not set by TSF File as EDX_FEATUREDISABLED (TSF feature is disabled in Configuration Manager Advanced Options) [dxxxB1C4|dxxxB1C4] 122655.366 004 init config line file not specified. default settings will remain. 122655.366 init LineOpenDialogic ok => [4] 122655.366 ocxfn SetParam(4,ConfigLine_Filename,C:\Program Files\VoiceGuide\data\ConfigLine.xml,0) 122655.366 SetParam ConfigLine_Filename begin 122655.366 004 init tones not set by TSF File as EDX_FEATUREDISABLED (TSF feature is disabled in Configuration Manager Advanced Options) [dxxxB1C4|dxxxB1C4] 122655.366 004 tone section start A 122655.376 004 tone section start B 122655.376 004 init config line as per [C:\Program Files\VoiceGuide\data\ConfigLine.xml] 122655.376 tone TID_BUSY1:253 500:200 0:0 55:40 55:40 4 122655.376 tone TID_BUSY2:255 500:200 525:175 55:40 55:40 4 122655.376 tone TID_DIAL_LCL:250 340:40 440:40 100:0 0:0 1 122655.376 tone TID_DIAL_INTL:251 340:40 440:40 100:0 0:0 1 122655.376 tone TID_DIAL_XTRA:252 340:40 440:40 100:0 0:0 1 122655.376 tone TID_DISCONNECT:257 500:200 525:175 55:40 55:40 4 122655.376 tone TID_FAX1:258 2150:50 0:0 25:25 0:0 1 122655.376 tone TID_FAX2:259 1100:50 0:0 25:25 0:0 1 122655.376 tone TID_RNGBK1:254 438:138 0:0 130:105 400:200 1 122655.376 tone TID_RNGBK2:256 438:138 438:138 130:105 400:200 1 122655.376 tone DISCONNECT_PBX:191 500:50 0:0 47:5 47:5 2 122655.376 tone DISCONNECT_Telstra:192 425:50 0:0 37:5 37:5 2 122655.376 commented out tone defintion encountered (path=[<Samples><Tone>]!=[<Tones><Tone>]) 122655.376 commented out tone defintion encountered (path=[<Samples><Tone>]!=[<Tones><Tone>]) 122655.376 commented out tone defintion encountered (path=[<Samples><Tone>]!=[<Tones><Tone>]) 122655.376 commented out tone defintion encountered (path=[<Samples><Tone>]!=[<Tones><Tone>]) 122655.376 commented out tone defintion encountered (path=[<Samples><Tone>]!=[<Tones><Tone>]) 122655.376 dlgc dx_setparm(4, DXCH_RINGCNT, &[1]) => 0, err=0, No error 122655.376 dlgc dx_setparm(4, DXCH_CALLID, &[1]) => -1, err=6, Parameter error 122655.376 dlgc parm [DXCH_PLAYRDRATE] not recognized. (XmlHandler_endElement) 122655.376 dlgc dx_setparm(4, DXCH_RECRDRATE, &[8000]) => 0, err=6, Parameter error 122655.386 SetParam ConfigLine_Filename end 122655.396 ocxfn LineOpenDialogic(dxxx=, dti=, protocol=, opt=route, opt=0) 122703.397 dlgc scbus ag_listen() failed dxxxB1C1(5): Error message = [3]:[i/O function timeout] 122711.409 dlgc scbus ag_listen() failed dxxxB1C2(5): Error message = [3]:[i/O function timeout] 122719.410 dlgc scbus ag_listen() failed dxxxB1C3(5): Error message = [3]:[i/O function timeout] 122727.422 dlgc scbus ag_listen() failed dxxxB1C4(5): Error message = [3]:[i/O function timeout] 122654.46 0 --------------------------------------------------- 122654.63 0 VoiceGuide for Dialogic 122654.63 0 v6.0.2306 122654.63 0 --------------------------------------------------- 122654.63 0 rv global loaded >>><<< 122654.64 0 cti Inband Signaling Config file not specified 122654.82 0 init InitHardware() => [dlgc dt_open(dtiB1) error 0] 122654.82 0 init ApiMode=[DialogicGC] 122654.86 0 vm loading VMB data begin 122654.86 0 vm loading VMB data - about to delete old entries 122654.88 0 vm loading VMB data - sorting/ordering 122654.88 0 vm loading VMB data end 122654.88 0 dial DbConnectString_ADO is blank 122654.93 0 init DB Workspaces 122654.93 0 init Voicemail LoadIniSettings 122654.96 0 init read Config.xml start 122654.98 0 dxxxB1C1 dxxxB1C1 C:\Program Files\VoiceGuide\Scripts\Internet Portal\Test2.vgs RV= allowDialout=1 122654.98 0 dxxxB1C2 dxxxB1C2 C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs RV= allowDialout=1 122654.98 0 dxxxB1C3 dxxxB1C3 C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs RV= allowDialout=1 122654.98 0 dxxxB1C4 dxxxB1C4 C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs RV= allowDialout=1 122654.98 0 init read Config.xml end 122655.14 0 init LineOpenDialogic dxxxB1C1 => [1] 122655.14 1 iIvrDev=1 122655.16 0 init load Distinct Ring definitions start [C:\Program Files\VoiceGuide\data\ConfigLine.xml] 122655.18 0 init distinct ring definitions found:2 122655.18 0 init ring 1 [TestPBXDoubleRing] cadences defined:2 122655.18 0 init distinct ring 1 [TestPBXDoubleRing] cadence 1 [55:10,55:10][110:20] 122655.18 0 init distinct ring 1 [TestPBXDoubleRing] cadence 2 [55:10,285:10][340:20] 122655.18 0 init ring 2 [TelstraDoubleRing] cadences defined:2 122655.18 0 init distinct ring 2 [TelstraDoubleRing] cadence 1 [58:5,27:5][85:10] 122655.18 0 init distinct ring 2 [TelstraDoubleRing] cadence 2 [58:5,260:10][318:15] 122655.18 0 init load Distinct Ring definitions end 122655.18 1 init strDlgcDevName_VoiceResource=[dxxxB1C1] (LoadXMLConfig) 122655.20 0 load start [C:\Program Files\VoiceGuide\Scripts\Internet Portal\Test2.vgs] 122655.20 0 MemStructVgs_ClearVgs [1] 122655.26 0 load end 122655.26 0 init hires timer setup start 122655.26 0 init hires timer setup end 122655.26 1 state Waiting for a call... 122655.26 1 timer set 2 EV_TIMEOUT_ATERIDLE_ALLOWOUT 122655.26 0 init lineids: 0-1 122655.27 0 init LineOpenDialogic dxxxB1C2 => [2] 122655.27 2 iIvrDev=2 122655.28 0 init load Distinct Ring definitions start [C:\Program Files\VoiceGuide\data\ConfigLine.xml] 122655.29 0 init distinct ring definitions found:2 122655.29 0 init ring 1 [TestPBXDoubleRing] cadences defined:2 122655.29 0 init distinct ring 1 [TestPBXDoubleRing] cadence 1 [55:10,55:10][110:20] 122655.29 0 init distinct ring 1 [TestPBXDoubleRing] cadence 2 [55:10,285:10][340:20] 122655.29 0 init ring 2 [TelstraDoubleRing] cadences defined:2 122655.29 0 init distinct ring 2 [TelstraDoubleRing] cadence 1 [58:5,27:5][85:10] 122655.29 0 init distinct ring 2 [TelstraDoubleRing] cadence 2 [58:5,260:10][318:15] 122655.29 0 init load Distinct Ring definitions end 122655.29 2 init strDlgcDevName_VoiceResource=[dxxxB1C2] (LoadXMLConfig) 122655.30 0 load start [C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs] 122655.30 0 MemStructVgs_ClearVgs [2] 122655.32 0 load end 122655.32 0 init hires timer setup start 122655.32 0 init hires timer setup end 122655.32 2 state Waiting for a call... 122655.32 2 timer set 2 EV_TIMEOUT_ATERIDLE_ALLOWOUT 122655.32 0 init lineids: 0-2 122655.34 0 init LineOpenDialogic dxxxB1C3 => [3] 122655.34 3 iIvrDev=3 122655.35 0 init load Distinct Ring definitions start [C:\Program Files\VoiceGuide\data\ConfigLine.xml] 122655.36 0 init distinct ring definitions found:2 122655.36 0 init ring 1 [TestPBXDoubleRing] cadences defined:2 122655.36 0 init distinct ring 1 [TestPBXDoubleRing] cadence 1 [55:10,55:10][110:20] 122655.36 0 init distinct ring 1 [TestPBXDoubleRing] cadence 2 [55:10,285:10][340:20] 122655.36 0 init ring 2 [TelstraDoubleRing] cadences defined:2 122655.36 0 init distinct ring 2 [TelstraDoubleRing] cadence 1 [58:5,27:5][85:10] 122655.36 0 init distinct ring 2 [TelstraDoubleRing] cadence 2 [58:5,260:10][318:15] 122655.36 0 init load Distinct Ring definitions end 122655.36 3 init strDlgcDevName_VoiceResource=[dxxxB1C3] (LoadXMLConfig) 122655.36 0 init hires timer setup start 122655.36 0 init hires timer setup end 122655.37 3 state Waiting for a call... 122655.37 3 timer set 2 EV_TIMEOUT_ATERIDLE_ALLOWOUT 122655.37 0 init lineids: 0-3 122655.37 0 init LineOpenDialogic dxxxB1C4 => [4] 122655.37 4 iIvrDev=4 122655.39 0 init load Distinct Ring definitions start [C:\Program Files\VoiceGuide\data\ConfigLine.xml] 122655.39 0 init distinct ring definitions found:2 122655.39 0 init ring 1 [TestPBXDoubleRing] cadences defined:2 122655.39 0 init distinct ring 1 [TestPBXDoubleRing] cadence 1 [55:10,55:10][110:20] 122655.39 0 init distinct ring 1 [TestPBXDoubleRing] cadence 2 [55:10,285:10][340:20] 122655.39 0 init ring 2 [TelstraDoubleRing] cadences defined:2 122655.39 0 init distinct ring 2 [TelstraDoubleRing] cadence 1 [58:5,27:5][85:10] 122655.39 0 init distinct ring 2 [TelstraDoubleRing] cadence 2 [58:5,260:10][318:15] 122655.39 0 init load Distinct Ring definitions end 122655.39 4 init strDlgcDevName_VoiceResource=[dxxxB1C4] (LoadXMLConfig) 122655.39 0 init hires timer setup start 122655.39 0 init hires timer setup end 122655.39 4 state Waiting for a call... 122655.39 4 timer set 2 EV_TIMEOUT_ATERIDLE_ALLOWOUT 122655.39 0 init lineids: 0-4 122655.39 0 init route channels start 122727.42 0 init route channels => [] 122727.43 0 init no dti channels opened. Not opening signaling channel. 122727.45 0 cti Link1 serial init complete 122727.45 0 cti serial1 closed not sending HeartbeatCheck 122727.45 0 init iLineDevicesControlled=4 122727.48 0 init main form load end 122728.43 0 TcpError on socket 0, 10061, Connection is forcefully rejected 122729.32 1 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 122729.32 1 event ScriptEventCode EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=0 122729.32 2 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 122729.32 2 event ScriptEventCode EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=0 122729.43 3 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 122729.43 3 event ScriptEventCode EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=0 122729.43 4 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 122729.43 4 event ScriptEventCode EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=0 122757.18 0 sys cleanup Start 122757.18 0 sys cleanup End Share this post Link to post
SupportTeam Report post Posted 11/17/2005 10:10 PM I think you need to change the <NetworkIf> device names - see the sample T1/E1 config.xml files. They would need to be: <NetworkIf>dtiB1T1</NetworkIf> <NetworkIf>dtiB1T2</NetworkIf> <NetworkIf>dtiB1T3</NetworkIf> <NetworkIf>dtiB1T4</NetworkIf> Your local Intel/Dialogic reseller would know what protocol to use for your local Telco's BRI lines. Share this post Link to post
ktruk Report post Posted 11/17/2005 10:32 PM The local ISDN protocol delivered on BRI lines by my telco (British Telecom) is definately "Euro-ISDN" - this has been set in the Device Manager properties for the Dialogic card. However, what is the <protocol> section in the Config.xml set for? Is this the Global Call "package codename" ? So I guess all I need (!) is the Euro/Uk ISDN BRI global-call code. I will try the channel allocation first and get back to you. Thanks. (PS: After several attempts to contact Intel Dialogic here in the UK, it is an impossible task!) Share this post Link to post
ktruk Report post Posted 11/18/2005 09:01 AM Changing the Config.xml to the names you gave does not work. If the <NetworkIF> is set to "dtiB1T1" that channel does not get listed when VG starts, nor any others set, eg: ...t2, ...t3, etc. The only time a channel gets listed in VGs channel list is when they are named: DxxxB1C1, etc. Please note, this card is a Basic Rate Interface card (BRI) - not a Primary Rate (T1/E1) card. The exact model number is BRI/2VFD. The names you gave look relevent for a "T1" type span card. I have asked previously if this card is supported under Vg4Dialogic and have been given explicit confirmation by yourselves and this hardware has been bought on your assurances. Please help me, I have an urgent need to get this working now. Thanks. confirmation: http://voiceguide.com/forums/index.php?showtopic=3246 Share this post Link to post
ktruk Report post Posted 11/23/2005 09:10 PM Can I ask for a response to the above please? Thanks. Share this post Link to post
SupportTeam Report post Posted 11/24/2005 01:21 AM Try using these network interface names: <NetworkIf>briS1T1</NetworkIf> <NetworkIf>briS1T2</NetworkIf> <NetworkIf>briS2T1</NetworkIf> <NetworkIf>briS2T2</NetworkIf> Share this post Link to post
ktruk Report post Posted 11/25/2005 02:42 PM Doesn't work either. When I set these values into the config.xml file, when VG starts, it refuses to startup, saying that the system is not configured, then it tries to run the configurator, but fails, then VG exits, sometimes with a "GPF/Serious system error". The config.xml file is set like: <Channel> <Name>briS1T1</Name> <NetworkIf>briS1T1</NetworkIf> <Protocol>ISDN</Protocol> <RingsBeforeAnswer>0</RingsBeforeAnswer> <script>C:\Program Files\VoiceGuide\Scripts\Internet Portal\Test2.vgs</Script> <ConfigLine></ConfigLine> <AllowDialOut>1</AllowDialOut> <PopupCallerId>0</PopupCallerId> <RV></RV> </Channel> If is set the channel spec to "dxxxB1Cx" then the board starts and each of the 4 channels is listed in the VG console... <Channel> <Name>dxxxB1C1</Name> <NetworkIf>dxxxB1C1</NetworkIf> <Protocol>ISDN</Protocol> <RingsBeforeAnswer>0</RingsBeforeAnswer> <script>C:\Program Files\VoiceGuide\Scripts\Internet Portal\Test2.vgs</Script> <ConfigLine></ConfigLine> <AllowDialOut>1</AllowDialOut> <PopupCallerId>0</PopupCallerId> <RV></RV> </Channel> BUT IT WON'T ANSWER ANY CALLS If I set it like this: mixing the name and network if, then it starts: <Name>dxxxB1C1</Name> <NetworkIf>briS1T1</NetworkIf> BUT get error messages: err gc gc_OpenEx(:N_briS1T1:P_ISDN) error (opening digital line) failed, gc(0x90) - ... (can't see any more details on the console) From reading the Dialogic doc, the Bri/2vfd emulates a standard springware voice card in many respects. Does this help? From the ISDN Software Reference section 2.1: ...The BrI/2 boards provide analog voice processing, via the Dialogic Voice Functions (see note 1 below) and the dialogic ISDN API... Looking at the DCM configuration files, I get the following details for the card from the voxcfg_ctms file: # # Dialogic Generic Configuration File # # # Total number of virtual boards - 4 # # # Board Type - BRI/2 # dxxxB1 4 20A0009 C E1000000 2000 0 SPAN briS1 2 20A0009 T E1000000 2000 0 T1SPAN 0 briS2 2 20A0009 T E1000000 2000 0 T1SPAN 1 briD1 4 20A0009 C E1000000 2000 0 BRIDATA The card is started in the DCM (starts and stops without problems). I have reinstalled 5.1.1 fp1, with Service update 85 and still no joy. I can run ISDIAG with the card, I can make a call, but haven't worked out yet what else to test. If I run the same card with ComISDN and Vg4TAPI it works - so I know the card is good. I have found an Intel/Dialogic PTR which states that: Problem Tracking Report #25959: Bri/2vfd does not work anymore with the GlobalCall API - mar 2004 - Some events are received anymore. For example GCEV_CONNECTED... If I understand correctly, Global Call standardises all the various Dialogic APIs into one call library and if GC is using calls that are no longer supported by the card, then I guess it will never work. Please look at the above PTR and ask your programmers to verify that the GC calls are valid for this card. Please, please, this is getting extremely vital now, can you tell me what I need to do to get this card online with VG? Thank you. Share this post Link to post
SupportTeam Report post Posted 11/25/2005 10:46 PM If I run the same card with ComISDN and Vg4TAPI it works Probably best to just stick with using this combination then. ComISDN approach is used by all other sites running on 2 channel Basic Rate cards. Looks like the Problem Tracking Report #25959 you found explains why there are problems with using this card directly. Share this post Link to post
ktruk Report post Posted 11/26/2005 11:55 AM I would be happy to use ComISDN if it did call-transfer, but it is supposed to do call-transfer by call-bridging two lines together on a Dialogic card (which I don't really want) and I can't get it work anyway. So although it works for playback/dtmf and recording, I can't use it at the moment. I was hoping (perhaps foolishly) that Vg for Dialogic would solve this problem and provide call transfer functionality. As previously mentioned, I have already invested quite a sum in the Dialogic cards and hours of time, based on your previous recommendations, so I am very unhappy that I have no concrete understanding as to why I've wasted my money. So, finally, to close off this issue... 1. Could you ask the programmer(s) to take a look at the "PTR" above and confirm that the specific calls mentioned are the ones that VG uses? From my limited understanding, their is no problem if the supported calls are used. 2. Can you confirm that if the VG console lists the channles "dxxxB1C1...C4" and "waiting for call" then VG is happy with the channel allocation codes? 3. Is there any diagnostic or config information that confirms the operation (or non operation) of the cards? 4. Can you confirm that there is no other "BRI" solution available with VG for Dialogic and that the only way forward is VG for TAPI (either Eicon/Tapi or Capi/Tapi with ComISDN). Share this post Link to post
SupportTeam Report post Posted 12/06/2005 10:17 PM A working solution for this customer was found using an Eicon BRI card. See end of this thread: http://voiceguide.com/forums/index.php?showtopic=3453 Share this post Link to post
