Sound Files
The format of sound files which are to be used depends on which version of VoiceGuide is used.
| Versions 7.x |
Recommended: .WAV ULaw 8kHz 8-bit Mono, .WAV ALaw 8kHz 8-bit Mono. Can also use: .WAV PCM: 8kHz, 11kHz, 16kHz, 22kHz, 44kHz, 32kHz and 48kHz.
On VoIP and ISDN systems it is recommended to use the same .WAV format as the VoIP/ISDN connection (ULAw or ALaw). |
| Versions 6.x | .WAV : PCM 8kHz, 8-bit, Mono. Can also use .VOX files: 8kHz, 4bit, ADPCM. |
| Versions 5.x |
.WAV : PCM 8kHz, 16-bit, Mono. Note: When using VoiceGuide versions 5.x with Dialogic TAPI/WAVE drivers then the sound files must be recorded in the format used by the Dialogic Wave driver, which is .WAV PCM 11kHz, 8bit, Mono. |
Sound Recording Software
One popular sound recording software is Audacity: https://www.audacityteam.org
eg: To save a recording as a WAV ULaw 8kHz 8-bit Mono file using Audacity:
- Start Audacity and open the sound file.
- If the file is stereo, convert to Mono using menu: Tracks > Mix > Mix Stereo Stereo Down to Mono.
- Set Project Rate Hz (bottom left) to 8000
- Select menu: File > Export > Export as WAV
- Choose "U-Law" Encoding.
- Edit the file name and be sure it ends in ".wav".
- Click Save.
- Click OK
System Sound Files
VoiceGuide comes with a number of pre-recorded system files which are installed in directory \system\voice\
The format of the sound files installed may depend on what options were selected during install.
An alternative system directory can be specified in the script by assigning the directory path to the DIRSYSTEMVOICE Result Variable.
Please see the Multilanguage section for more information on this.
The sound files say “Pound Key” to indicate the “#” key. Alternate copies of the sound files have been supplied if you would like VoiceGuide to use “Hash Key” to indicate the “#” key. To use these files, just copy the alternate files over the system files used by VoiceGuide. The alternate files have "_HashKey" appended to their filename.
Files in \system\voice\ contain the following recordings:
| 0-23, 30, 40, 50, 60, 70, 80, 90 | These files contain the digit which corresponds to the name of the file. |
AcceptAutoCall |
This is an automated telephone call, please press any number on the telephone keypad to accept this call |
am |
am - as in "8:30 AM" |
| and | ...and... |
beep1 |
A short beep played before recording sound files. |
billion |
billion |
cents |
cents |
dollars |
dollars |
ErrorPlayingFile |
There has been an error playing this file, please check the file format |
GetNbrsConfirmIntro |
You have entered the following number: |
GetNbrsConfirmMenu |
Please press '1' if that is correct, or press '2' if you would like to re-enter the number |
hundred |
hundred |
MaxRecTime |
I'm sorry, the maximum record time has been reached |
million |
million |
minus |
minus |
month01 ... month12 |
January ... December |
place01 ...place31 |
first ... thirty first |
pm |
pm as in 5:30 pm |
| point | point - as in the decimal point |
| press | press |
| pressplz | please press |
RecMsgMenu |
Please press '1' to replay the message, '2' to delete the message and record again, or '3' to save this message and go back to the voicemail box menu |
SoundFileNotFound |
The sound file specified could not be found |
thousand |
thousand |
| trillion | trillion |
| transferto | to be transferred to |
TsfrCallFrom |
This is a transferred call |
TsfrAskAccept |
Please press 1 to accept the call, or press any other number to reject it |
| ACD |
|
| acd_EstWaitTimeIsLessThen | Your estimated wait time is less then |
| acd_EstWaitTimeIs | Your estimated wait time is |
| acd_Minute | minute. |
| acd_Minutes | minutes. |
| acd_YouAre | You are ... |
| acd_InTheQueue | ...in the queue. |
| acd_LongWaitTimes | We are experincing longer then normal wait times. |
| acd_IfYouDoNotWantToWait | If you do not want to wait, you can request a callback. |
| acd_NotLosePlaceAndCallBack | You will not lose your place in the queue and the system will call you back once you have reached the start of the queue. |
| acd_NotLosePlace | You will not lose your place in the queue. |
| acd_PleaseSayYourName | Please say your full name after the tone and press any key when you have finished. |
| acd_WeHaveRecorded | The name we have recorded is: |
| acd_Press1orRecAgain | Please press 1 if that is correct or press any other key to record again. |
| acd_WeHaveYourNumber | Please press 1 if you would like us to call you back on the phone number from which you are calling from, or press any other key to enter the contact phone number. |
| acd_EnterPhoneNumber | Please enter the phone number on which you would like us to call you back. |
| acd_YouHaveEntered | You have entered: |
| acd_Press1orEnterAgain | Please press 1 to confirm, or press any other key to re-enter the number. |
| acd_SystemWillCallBack | The system will call you back once you have reached the start of the queue. |
| acd_WeWillCallBackOn | We will call you back on ... |
| acd_InApprox | ... in approximately ... |
| acd_ThisIsACallFor | This is a callback telephone call for... |
| acd_When | When... |
| acd_WhenAtTelephonePress1 | ... is on the line please press 1 to continue. |
| acd_YouWillNowBeConnected | Thank you, you will now be connected. |
| acd_ThankYou | Thank You. |
| Automated Attendant |
|
| aa_connectto | To be connected to |
| aa_getextorspell | If you know the extension number of the person to which you would like to be transferred please enter it now, otherwise please press 1 to spell the name of the person to whom you want to be transferred using your telephone keypad , or press 0 to be transferred to the operator. |
| aa_nomatchext | This extensions does not exist |
| aa_nomatchext2 | Extension could not be found |
| aa_nomatchnames | No matching names can be found |
| aa_press0operator | or press 0 to speak with the operator |
| aa_press0reception | or press 0 to speak with reception |
| aa_spellname | Please enter the first 4 characters of the persons name, spelling the surname using the keys on your telephone keypad. |
| aa_spellname2 | Please enter the first 4 characters of the persons surname, spelling the surname using the keys on your telephone keypad. |
| aa_transferringto | Transferring you now to... |
|
aa_xfernoanswer |
The call was not answered, press 1 to leave a message in the voicemail box, or press 2 to try another extension. You can press 0 to speak with the operator. |
| aa_xferextbusy | The extension is busy, press 1 to leave a message in the voicemail box, or press 2 to try another extension. You can press 0 to speak with the operator. |
| Voicemail |
|
VmbAccessGetVmbId |
Please enter the voicemail box number for which you want to leave the message and then press the pound key |
VmbAccessGetVmbIdRetrieve |
Please enter your voicemail box number and then press the pound key |
VmbAccessGetVmbPin |
Please enter your 4 digit PIN number and then press the pound key |
VmbAccessInvalidVmbId |
This voicemail box does not exist |
VmbAccessInvalidVmbPin |
I'm sorry, the PIN number you have entered was incorrect |
VmbAccessListenMsgMenu |
Please press '1' to replay the message, '2' to save the current message and listen to the next message, '3' to delete the current message and listen to the next message, or press '0' to return to the voicemail box menu |
VmbAccessMenu |
Press '1' to listen to new messages, '2' to listen to saved messages, press '3' to change your greeting message, or press '4' to change your mailbox PIN number. |
VmbAccessNewMessagesAnd |
... new messages and ... |
VmbAccessNoMessages |
No Messages |
VmbAccessNoNewMessages |
There are no new messages |
VmbAccessNoSavedMessages |
There are no saved messages |
VmbAccessNoWelcMsg |
You currently do not have a personalized welcoming message |
VmbAccessSavedMessages |
... saved messages |
VmbAccessWelcMsgMenu |
Press '1' to play the current greeting message, '2' to record a new welcoming message, '3' to save the current message and exit and '4' to delete the current message and exit |
VmbAccessWelcMsgRecPrompt |
Record your new welcoming message after the tone, when you have finished recording press '1' |
VmbAccessYouHave |
You have ... |
| VmbAdminName_Menu | Press '1' to play the current name, '2' to record a new name, '3' to save the current name and exit or '4' to delete the current name and exit |
| VmbAdminName_NoName | You currently do not have a name recorded for this mailbox |
VmbForwardAskAccept |
This is the VoiceGuide voicemail system. You have a new voicemail message. Press '1' to hear your new message. |
VmbForwardPhonePrompt1 |
The current forwarding phone number is: |
VmbForwardPhonePrompt2 |
Enter the phone number to which your voicemail messages will be forwarded, and press the pound key when you have finished. You can press the pound key to stop forwarding your voicemail messages or press the star key to keep your current forwarding phone number. |
VmbForwardPhonePrompt3 |
You currently do not have a forwarding phone number set up. |
VmbForwardPhoneConfirm1 |
You have entered the following phone number: |
VmbForwardPhoneConfirm2 |
Please press 1 to confirm, or press 2 to re-enter the phone number. |
VmbForwardPhoneChangedOK |
The forwarding phone number has been updated. |
VmbDoesNotExist |
This mailbox does not exist |
VmbPinChangedOK |
Your PIN number has been changed |
VmbPinEnterNew |
Please enter your new PIN number |
VmbPinEnterNew2 |
Please re-enter the PIN number |
VmbPinNotMatching |
The two entered PIN numbers do not match |
VmbWelcomeMsgDefault |
Please record your message after the tone |
VmSendMainMenu |
Please press 2 to delete the recorded message and start recording again, 3 to save the recorded message and start entering the destination voicemail groups or 4 to delete the recorded message and return to the voicemail box main menu. |
VmSendGetNextDest |
Please enter the next destination followed by the pound key, or just press the pound key if you have finished entering all destinations. |
|
VmSendSuccess |
Messages have been sent. |
VmSendRecPrompt |
Please record the message after the tone. When you have finished recording please press the Pound key. |
| VmSendGetNextDest | Please enter the next next recipient followed by the pound key, or just press the pound key if you have finished entering all recipients |
| VmSendMainMenu | Please press 1 to play the recorded message, 2 to delete the message and record again, 3 to save the message and start entering recipients, or press 0 to delete the recorded message and return to the voicemailbox menu. |
| VmSendRecPrompt | Please record the message you would like to send after the tone. when you have finished recording please press the pound key. |
| VmSendSuccess | Messages have been sent |
